Business e-mails are less formal than traditional letters or memos, so planning and organization are less important.
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Verified
Q2: The three-phase writing process outlined in the
Q3: The definition given in the text of
Q4: The text states that in order to
Q5: Sport Chek
You work as a buyer for
Q6: Readers are more impressed by longer messages
Q8: According to the text, anticipating how an
Q9: The text says that instant messaging has
Q10: Sport Chek
You work as a buyer for
Q11: The ability to prepare concise, audience-centred, professional,
Q12: The text recommends replacing a command with
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