Question 1

In a hierarchical organization, the upper levels consist of:
A) managerial, professional and knowledge workers.
B) managerial, professional, and technical workers.
C) professional and operational workers.
D) managerial, professional, and operational workers.
E) knowledge, technical and operational workers.

Accepted Answer

In a hierarchical organization, the upper levels typically consist of managerial, professional, and technical workers. These roles are crucial for decision-making, expertise, and specialized skills necessary for the organization's operations and strategic direction.

Question 2

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Accepted Answer

A business model outlines the core strategy and operations of a company and how it will generate revenue and profits.

Question 3

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Accepted Answer

The answer of You work for an auto manufacturer and...

Question 4

The average number of baseball tickets sold at a particular price is an example of:
A) input.
B) raw data.
C) meaningful information.
D) output.
E) feedback.

Accepted Answer

The average number of baseball tickets sold at a particular price is meaningful information because it provides insight into consumer behavior and can inform business decisions. Input is the data that is entered into a system, raw data is unprocessed data, output is the result of processing data, and feedback is a response or evaluation of the output.

Question 5

Federal law requires many businesses to keep email messages for ten years.

Accepted Answer

Federal law in the United States does not universally require businesses to keep email messages for ten years. The retention period varies by industry and the type of record, with some regulations requiring shorter or longer periods.

Question 6

Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2017.

Accepted Answer

The answer of Purchase of information systems hardware, software, and...

Question 7

The three activities in an information system that produce the information organizations use to control operations are:
A) information, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback.
E) information, data, and processing.

Accepted Answer

Input refers to the capturing of data, processing is the transformation of data into usable information, and output is the presentation of information to the user. These are the three essential activities of an information system that produce the information organizations use to control operations. Choice A is not specific enough and overlaps with processing. Choice B includes feedback, which is not considered an activity in producing information. Choice D is too narrow and only focuses on data analysis. Choice E is too broad and doesn't specifically identify the activities involved in producing information.

Question 8

Converting raw data into a more meaningful form is called:
A) capturing.
B) processing.
C) organizing.
D) feedback.
E) inputting.

Accepted Answer

Converting raw data into a more meaningful form is known as processing. It involves transforming the data by performing calculations, summarizing, filtering, sorting, and creating visualizations to better understand and analyze it.

Question 9

Data management technology consists of the:
A) physical hardware and media used by an organization for storing data.
B) detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.
C) software governing the organization of data on physical storage media.
D) hardware and software used to transfer data.
E) universally accepted standards for storing data.

Accepted Answer

Data management technology refers to the software used by an organization for managing and organizing data on physical storage media, such as databases, file systems, and backup systems. The physical hardware and media used for storing data are part of the overall IT infrastructure, while the detailed preprogrammed instructions that control and coordinate the computer hardware components are part of the system software. The hardware and software used to transfer data are part of the network infrastructure. Universally accepted standards for storing data are also important but are not considered data management technology in itself.

Question 10

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:
A) business process.
B) environment.
C) atmosphere.
D) values.
E) culture.

Accepted Answer

The definition given perfectly matches the concept of organizational culture, which refers to the shared values, beliefs, assumptions, and practices that define how people behave and interact within a company. Therefore, option E is the correct answer.

Question 11

Output:
A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.
C) transfers raw data to the people who will use it or to the activities for which it will be used.
D) transfers processed information to the people who will use it or to the activities for which it will be used.
E) is a stream of raw facts representing events occurring in organizations or the physical environment.

Accepted Answer

Output refers to the processed information that is returned to the members of an organization who will use it or to the activities for which it will be used. Therefore, option D is the best choice.

Question 12

Intranets:
A) are based on mainframe technology.
B) are multiple networks joined together.
C) are typically used to communicate with the business's trusted vendors.
D) use Internet technology for a private company network.
E) provide the platform on which a firm builds its information systems.

Accepted Answer

Intranets use Internet technology but for a private company network, allowing employees to access company resources and collaborate on projects.

Question 13

Which of the following is an example of raw data from an automobile manufacturer?
A) An average of 130 Subarus sold daily in New York in 2017
B) 1,300 Subaru Outbacks sold during the first quarter 2017 in New York
C) One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000
D) Annual sales of Subaru Outbacks increased 4.5 percent
E) An average sale price of $26,000 for all Subaru Outbacks sold during January 2017 in Mount Kisco, New York

Accepted Answer

Raw data is unprocessed and unorganized data. Therefore, the sale of one specific Subaru Outback on a particular date at a specific location with the price is an example of raw data. The other options provide summarized or processed data.

Question 14

Define operational excellence. How can information systems help achieve it?

Accepted Answer

The answer of Define operational excellence. How can information systems...

Question 15

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?
A) The web-based Post Sales Order Management System
B) The ability to provide package status reports to customers
C) The decision to use automation
D) The implementation of in-house package tracking software
E) The ability to embed UPS functions in external sites

Accepted Answer

The decision to use automation is a people element because it involves a strategic decision made by individuals or teams within UPS regarding how technology is utilized in their operations. This reflects the human aspect of managing and integrating technology into business processes.

Question 16

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?
A) The specification of procedures for identifying packages with sender and recipient information
B) Monitoring service levels
C) Promoting the company strategy of low-cost, superior service
D) The use of handheld computers and networks for managing package delivery
E) Routing software that creates the most efficient delivery route for each driver

Accepted Answer

The specification of procedures for identifying packages with sender and recipient information is an organizational element as it involves the structured process and rules within the organization for handling packages.

Question 17

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?
A) Information systems literacy
B) Information systems architecture
C) Management information systems
D) Information technology infrastructure
E) Computer information systems

Accepted Answer

Management information systems (MIS) deals with both the technical and behavioral issues related to the development, implementation, and use of information systems in a business context. MIS professionals are responsible for ensuring that information systems are aligned with business goals, while also addressing the human and organizational factors that can impact system adoption and usage. Information systems literacy (A), information systems architecture (B), and information technology infrastructure (D) are more focused on technical aspects of information systems, while computer information systems (E) may encompass a broader range of topics.

Question 18

All of the following are examples of environmental actors in an information system except:
A) customers.
B) stockholders.
C) feedback.
D) competitors.
E) regulatory agencies.

Accepted Answer

Feedback is not an environmental actor; it is a component of the information system used to assess performance and make adjustments. Environmental actors typically include entities like customers, stockholders, competitors, and regulatory agencies that exist outside the system and interact with it.

Question 19

All of the following can be considered managerial responsibilities except:
A) making action plans to solve organizational problems.
B) creating new products and services.
C) designing new information systems.
D) allocating human resources to coordinate the work to be done.
E) setting strategy for responding to business challenges in the environment.

Accepted Answer

Designing new information systems is typically a responsibility of IT professionals or departments rather than a direct managerial responsibility. Managers may oversee or direct the implementation of these systems, but the actual design process is usually outside their purview.

Question 20

Which of the following is the best definition of an information system?
A) A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization
B) Computers, keyboards, printers, and telecommunications devices
C) A set of detailed programmed instructions that transform raw data into information
D) Physical devices and software that can be connected to share voice, data, images, sound, and video
E) A global network that uses universal standards

Accepted Answer

Option A provides the most comprehensive and accurate definition of an information system. It includes the various components involved in collecting, processing, storing, and distributing data to support decision making and control in an organization. Option B only includes hardware components, while option C describes a programming language. Option D describes networking devices but does not fully capture the concept of an information system. Option E describes the internet, which is only one example of a network, but not a complete information system on its own.

Quiz 1: Business Information Systems in Your Career

In a hierarchical organization, the upper levels consist of:

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

The average number of baseball tickets sold at a particular price is an example of:

Federal law requires many businesses to keep email messages for ten years.

Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2017.

The three activities in an information system that produce the information organizations use to control operations are:

Converting raw data into a more meaningful form is called:

Data management technology consists of the:

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its:

Output:

Intranets:

Which of the following is an example of raw data from an automobile manufacturer?

Define operational excellence. How can information systems help achieve it?

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

All of the following are examples of environmental actors in an information system except:

All of the following can be considered managerial responsibilities except:

Which of the following is the best definition of an information system?