Question 1

________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.
A) Self-managed
B) Problem-solving
C) Cross-functional
D) Task
E) Command

Accepted Answer

C) Cross-functional teams are teams made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task. They are an effective means of allowing people from diverse areas to exchange information, develop new ideas, solve problems, and coordinate complex projects.

Question 2

Which of the following statements is true regarding a work group?
A) Individuals working in a work group, work on different objectives and are not dependent on each other.
B) Work groups primarily engage in collective work that requires joint effort.
C) Work groups do not generate any positive synergy through coordinated effort.
D) Information sharing is not the primary function of a work group.
E) The performance level of the work group is greater than the summation of each group member's individual contribution.

Accepted Answer

C) A work group consists of two or more individuals, interacting and interdependent, who have come together to achieve particular objectives. The primary function of a work group is sharing information. Work groups have no need or opportunity to engage in collective work that requires joint effort. So their performance is merely the summation of each group member's individual contribution. There is no positive synergy that would create an overall level of performance greater than the sum of the inputs.

Question 3

Self-managed teams typically consist of ________ employees.
A) two to four
B) four to eight
C) ten to fifteen
D) twenty to thirty
E) forty to fifty

Accepted Answer

C) Self-managed teams typically consist of ten to fifteen employees.

Question 4

The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team.
A) command
B) cross-functional
C) self-managed
D) problem-solving
E) task

Accepted Answer

B) Cross-functional teams are teams made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task. They are an effective means of allowing people from diverse areas to exchange information, develop new ideas, solve problems, and coordinate complex projects.

Question 5

Which of the following is not a difference between work groups and work teams? Work groups ________, and work teams ________.
A) have neutral synergy; have positive synergy
B) rely on independent accountability; rely on mutual and independent accountability
C) require joint efforts; are the summation of the individual contribution
D) have random and varied skills; have complementary skills
E) share information; rely on collective performance

Accepted Answer

C) Work groups have no need or opportunity to engage in collective work that requires joint effort. Work group performance is merely the summation of each group member's individual contribution making C) the false answer. All other answer choices accurately describe the difference between work groups and work teams.

Question 6

________ results in a level of performance that is greater than the sum of the individual inputs.
A) Synergy
B) Positive affect
C) Emotional labor
D) Cognitive dissonance
E) Emotional dissonance

Accepted Answer

A) A work team generates positive synergy through coordinated effort. The individual efforts result in a level of performance greater than the sum of those individual inputs.

Question 7

Which of the following helps explain the current popularity of teams? Teams ________.
A) are easier to manage
B) better utilize employee talents
C) are less expensive
D) promote socialization and cohesion
E) increase the speed of decision making.

Accepted Answer

B) As organizations have restructured themselves to compete more effectively and efficiently, they have turned to teams as a better way to use employee talents.

Question 8

Which of the following statements is true regarding self-managed work teams?
A) Self-managed work teams typically consist of forty to fifty employees.
B) Self-managed work teams typically manage conflicts well.
C) Members of self-managed work teams typically report lower job satisfaction.
D) Self-managed work teams are typically composed of employees from different departments who work independent of each other.
E) In the case of self-managed work teams, supervisory positions take on decreased importance.

Accepted Answer

E) Self-managed work teams are groups of employees (typically ten to fifteen in number) who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors. Supervisory positions take on decreased importance and are sometimes even eliminated. Self-managed teams do not typically manage conflicts well. Members of this team report higher levels of job satisfaction than other individuals.

Question 9

Which of the following statements is true regarding virtual teams?
A) Virtual teams are less task oriented than face-to-face teams.
B) In the case of virtual teams there is less social rapport and direct interaction among members.
C) Virtual teams report more satisfaction with the group interaction process than do face-to-face teams.
D) Virtual teams exchange more social-emotional information than face-to-face teams do.
E) For increasing the efficiency of a virtual team, managers should empower the team and avoid monitoring its progress closely.

Accepted Answer

B) Virtual teams tend to be more task oriented and exchange less social-emotional information than face-to-face teams do. Not surprisingly, their members report less satisfaction with the group interaction process than do face-to-face teams. In the case of virtual teams there is less social rapport and direct interaction among members.

Question 10

Eva is not getting the results she needs from her data base administration team. She believes that this problem is occurring because the administration team is a virtual team. Which of the following is one of the things that Eva should do to create an effective virtual team?
A) Conduct training for improving interpersonal skills.
B) Allow more independence among members.
C) Monitor progress of the team closely.
D) Include peer evaluation in the appraisal system.
E) Avoid publicizing team successes company-wide.

Accepted Answer

C) For virtual teams to be effective, management should ensure that (1) trust is established among members; (2) team progress is monitored closely; and (3) the efforts and products of the team are publicized throughout the organization (so the team does not become invisible). The members should be highly monitored, and less independent. Training related to interpersonal skills will not be very effective in the case of a virtual team. Peer evaluation is not related to improving effectiveness of a virtual team.

Question 11

Which of the following types of teams is most likely to be assembled to improve the efficiency of a company's production process?
A) cross-functional
B) problem-solving
C) self-managed
D) critical
E) task

Accepted Answer

B) Problem-solving teams share ideas or suggest how work processes and methods (such as quality, efficiency, and the work environment), can be improved. They rarely have the authority to unilaterally implement any of their suggestions.

Question 12

Which of the following statements best defines a work group?
A) A work group's performance is generally greater than the sum of its inputs from individual members.
B) A work group interacts primarily to share information, rather than to engage in work that requires joint effort.
C) A work group consists of 5 or more people who work collaboratively.
D) A work group has a positive synergy and no active group dynamics, resulting in greater outputs.
E) A work group is a group comprised of 10 or more people who belong to the same department.

Accepted Answer

B) A group consists of two or more individuals, interacting and interdependent, who have come together to achieve particular objectives. A work group is defined as a group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility. They have no need or opportunity to engage in collective work that requires joint effort. Their performance is merely the summation of each group member's individual contribution. There is no positive synergy that would create an overall level of performance greater than the sum of the inputs. With both work groups and work teams, there are often behavioral expectations of members, collective normalization efforts, active group dynamics, and some level of decision-making (even if just informally about the scope of membership).

Question 13

With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?
A) team efficacy
B) climate of trust
C) common purpose
D) social loafing
E) specific goals

Accepted Answer

B) Climate of trust is a contextual factor that affects the effectiveness of teams. Team efficacy, social loafing, specific goals, and common purpose are process related factors that affect the effectiveness of the team.

Question 14

Which of the following types of teams allows for collaboration between team members who are physically dispersed?
A) problem-solving teams
B) self-managed teams
C) task teams
D) virtual teams
E) command teams

Accepted Answer

D) Virtual teams use computer technology to unite physically dispersed members and achieve a common goal.

Question 15

Which of the following teams are more likely to be made up of employees from about the same hierarchical level but different work areas?
A) problem-solving
B) self-managed
C) cross-functional
D) task
E) rapid action

Accepted Answer

C) Cross-functional teams are teams made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task.

Question 16

Which of the following statements is true regarding a work team?
A) Today, work teams are rarely used in organizations.
B) Work teams are less flexible than traditional departments.
C) Work teams generate positive synergy through coordinated effort.
D) Work teams are less responsive to changing events than are traditional departments.
E) Work teams impede employee participation in decision making.

Accepted Answer

C) Today most of the organizations use teams. Teams are more flexible and responsive to changing events than traditional departments or other forms of permanent groupings. A work team generates positive synergy through coordinated effort. Teams facilitate employee participation in operating decisions.

Question 17

Which of the following is not one of the key components of effective teams?
A) team efficacy
B) large size
C) adequate resources
D) member flexibility
E) leadership and structure

Accepted Answer

B) The most effective teams have five to nine members. And experts suggest using the smallest number of people who can do the task. Managers often err by making teams too large.

Question 18

A team consists of employees from the same department who meet for a few hours each week to discuss ways of improving the work environment but they do not have the authority to unilaterally implement any of their suggestions. This is most likely to be a ________ team.
A) cross-functional
B) virtual
C) self-managed
D) problem-solving
E) task

Accepted Answer

D) In a problem-solving team, members share ideas or suggest how work processes and methods can be improved; they rarely have the authority to unilaterally implement any of their suggestions.

Question 19

Which of the following statements is true regarding a cross-functional team?
A) A cross-functional team is made up of employees from different hierarchical levels.
B) A cross-functional team is made up of employees from the same department.
C) Today, cross-functional teams are rarely used in well-established organizations.
D) In the case of a cross-functional team, the early stages of development are typically very short.
E) Cross-functional teams are used for developing new ideas and coordinating complex projects.

Accepted Answer

E) Cross-functional teams are made up of employees from about the same hierarchical level but different work areas. Today cross-functional teams are widely used in several organizations. Cross-functional teams are an effective means of developing new ideas and coordinating complex projects. Their early stages of development are often long, as members learn to work with diversity and complexity.

Question 20

________ teams are groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.
A) Critical
B) Self-managed work
C) Cross-functional
D) Problem-solving
E) Task

Accepted Answer

B) Self-managed work teams are groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.

Quiz 10: Understanding Work Teams

________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.

Which of the following statements is true regarding a work group?

Self-managed teams typically consist of ________ employees.

The Boeing Company created a team made up of employees from production, planning, quality control, tooling, design engineering, and information systems to automate shims on the company's C-17 program. This team is most likely to be an example of a ________ team.

Which of the following is not a difference between work groups and work teams? Work groups , and work teams .

________ results in a level of performance that is greater than the sum of the individual inputs.

Which of the following helps explain the current popularity of teams? Teams ________.

Which of the following statements is true regarding self-managed work teams?

Which of the following statements is true regarding virtual teams?

Eva is not getting the results she needs from her data base administration team. She believes that this problem is occurring because the administration team is a virtual team. Which of the following is one of the things that Eva should do to create an effective virtual team?

Which of the following types of teams is most likely to be assembled to improve the efficiency of a company's production process?

Which of the following statements best defines a work group?

With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?

Which of the following types of teams allows for collaboration between team members who are physically dispersed?

Which of the following teams are more likely to be made up of employees from about the same hierarchical level but different work areas?

Which of the following statements is true regarding a work team?

Which of the following is not one of the key components of effective teams?

A team consists of employees from the same department who meet for a few hours each week to discuss ways of improving the work environment but they do not have the authority to unilaterally implement any of their suggestions. This is most likely to be a ________ team.

Which of the following statements is true regarding a cross-functional team?

________ teams are groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.