Question 1

Fred manages an overnight shipping service in a large eastern city. He has heard about the increase in workplace violence and wants to make sure nothing happens in his plant. He installed security checkpoints on all entrances to company premises. Is there anything else Fred can do?

Accepted Answer

The answer of Fred manages an overnight shipping service in...

Question 2

Connor has just moved to a state that does not make smoke free work environments mandatory. He goes to the HR department with a proposal for a smoke free environment, with a lounge and designated outside areas for smokers. He cites all of the following problems associated with smoking EXCEPT:

Accepted Answer

The passage lists common problems associated with smoking, including absenteeism, property damage, lost productivity, and health insurance costs, but it does not mention a shortened attention span as one of these problems.

Question 3

Employee assistance programs were originally started to help employees with which of these problems?

Accepted Answer

Employee assistance programs (EAPs) were first established to help employees struggling with alcoholism. The goal of EAPs is to provide confidential counseling and support services to employees who may be struggling with personal or work-related problems. While EAPs may cover a range of issues, such as stress management or financial concerns, helping employees with addiction was the initial impetus for their creation.

Question 4

Research indicates that U.S. employees with Internet access spend up to ______ percent of the workday visiting sites unrelated to their job.

Accepted Answer

Research indicates that U.S. employees with Internet access spend up to 24 percent of the workday visiting sites unrelated to their job.

Question 5

Homicide is in the top three causes of work-related death in the United States. Which of the following is a factor that has greatly contributed to many women being killed on company premises?

Accepted Answer

Domestic disputes have greatly contributed to many women being killed on company premises. This is because perpetrators of domestic violence may know where their partners work and may follow them to the workplace. As a result, workplace violence prevention programs may need to address domestic violence as a potential source of danger.

Question 6

Shreya is a lawyer in a large law firm in New York City. Her work is very demanding. She usually works between 60 and 70 hours per week. She is married and has a three-year old son, Deven. She is stressed due the demands of her work and family. What is the likely cause of her stress?

Accepted Answer

Shreya's work and family demands are likely leading to role overload, which is the feeling that there are not enough hours in the day to adequately fulfill all responsibilities. This can cause significant stress and anxiety. Role ambiguity (unclear expectations), inadequate compensation, inadequate childcare arrangements, and excessive competitive drive could also contribute to stress, but they are not as likely to be the primary cause in this scenario.

Question 7

Repetitive stress injuries account for _________ of all workers' compensation claims.

Accepted Answer

Repetitive stress injuries account for one-third of all workers' compensation claims.

Question 8

Edwina is the human resources manager of a large manufacturing firm. She noticed last year that turnover, illnesses, and unexcused absences were up by alarming percentages. She also noticed that productivity and morale were down. Edwina has prepared a survey of employees to identify their perceptions of formalization, leadership, communication, rules and procedures, staff support, meaningfulness, feedback, work pressures, and job involvement. What burnout reduction technique is Edwina using?

Accepted Answer

Edwina is using the identification technique by surveying employees to understand their perceptions and identify the factors contributing to burnout.

Question 9

Repetitive stress injuries account for nearly _________ of annual workplace illnesses from headaches, swollen feet, back pain, or nerve damage.

Accepted Answer

Repetitive stress injuries are a significant cause of workplace illnesses, accounting for approximately 40% of such cases.

Question 10

Yvonne is a new employee at Toddler Toys, Inc. She is stressed because she is unclear as to what she should do on the job. What is the cause of Yvonne's stress?

Accepted Answer

Yvonne's stress is caused by role ambiguity, which means she doesn't have a clear understanding of her duties and responsibilities on the job.

Question 11

Jonathan is always busy and feeling a sense of urgency. He is extremely competitive and has difficulty enjoying leisure time. What is Jonathan's personality type?

Accepted Answer

The characteristics described in the question fit the Type A personality type, which is characterized by competitiveness, a sense of urgency, and a tendency to be impatient and always busy.

Question 12

Aveena is conducting a manager workshop on employee disciplinary actions. This section she is doing a role play where the boss humiliates the subordinate, provoking him to anger. She stops to read some figures: 1000 employees are murdered each year on the job. What workplace issue is explored in the scenario?

Accepted Answer

The scenario explores workplace violence as the boss's provocation and humiliation of the subordinate could escalate into physical violence, which can result in harm or even murder of employees on the job. The statistic presented further reinforces this issue. The other options (B, C, D, E) do not seem to be relevant to the scenario described.

Question 13

It is estimated that in Japan, upwards of _______ individuals die annually from being overworked.

Accepted Answer

The term "karoshi" in Japan refers to death from overwork, and according to government data, an average of around 10,000 people die annually from overwork-related issues such as heart attacks and strokes. This has led to efforts by the government and businesses in Japan to address the issue of long working hours and work-related stress.

Question 14

Maggie is developing procedures for slowing down the burnout process in her manufacturing assembly division. She is using the following technique:

Accepted Answer

The answer of Maggie is developing procedures for slowing down...

Question 15

Which of the following is NOT a technique for reducing burnout?

Accepted Answer

Medication is not a technique for reducing burnout. While medication may be used to treat symptoms of burnout such as anxiety or depression, it is not a preventative measure or a way of addressing the root causes of burnout. The other options are all valid techniques for reducing burnout. Mediation can help individuals manage stress and improve focus, remediation involves addressing problems that may be causing burnout, prevention involves creating a healthy work environment and identifying burnout before it becomes a problem, and identification involves recognizing the symptoms of burnout early on so that steps can be taken to address it.

Question 16

Ayden's division of a large data entry shop had many workers compensation claims for headaches, swollen feet, back pain and nerve damage. He hired an ergonomics expert who suggested all of the following EXCEPT:

Accepted Answer

Painting the office bright white would not have any significant impact on reducing workers compensation claims related to ergonomic issues such as headaches, swollen feet, back pain and nerve damage. All the other options suggested by the ergonomics expert would help in reducing such claims by providing proper support and comfort to the workers.

Question 17

Maureen came to work today with a black eye and mouth so swollen she couldn't speak clearly. When questioned, she told her boss, Max, that her husband beat her up again, this time threatening to kill her. What should Max do?

Accepted Answer

The answer of Maureen came to work today with a...

Question 18

Huma is in charge of a task force to reduce workplace violence in her city. She put together a brochure suggesting all of the following actions to reduce workplace violence EXCEPT:

Accepted Answer

Laying off employees quickly and without warning can actually increase the risk of workplace violence, as it can lead to frustration and anger among employees who may then seek revenge. All of the other actions listed in the brochure can help to reduce workplace violence.

Question 19

Approximately, how many employees are victims of violent crimes on the job each year in the United States?

Accepted Answer

Approximately 500,000 employees are victims of violent crimes on the job each year in the United States.

Question 20

Perceptions of role can be related to burnout. Which of the following is not a dimension associated with "perceptions of role"?

Accepted Answer

The answer of Perceptions of role can be related to...

Quiz 13: Health and Safety