Question 1

The ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns is known as contact management.

Accepted Answer

Contact management primarily refers to the process of storing, organizing, and tracking customer information and interactions, rather than analyzing all customer interactions and generating responses for marketing campaigns, which is more aligned with customer relationship management (CRM) functionalities.

Question 2

Legacy systems typically run on the latest hardware.

Accepted Answer

Legacy systems are usually older systems that may not have been updated to run on the latest hardware or software. They may require specific hardware or software versions to be able to function properly.

Question 3

Through e-government, _____.

Accepted Answer

E-government allows any government unit, business, or individual to interact with the government electronically.

Question 4

The Asia-Pacific region has overtaken North America as the region with the largest B2C sales and now accounts for over one-third of total worldwide B2C sales.

Accepted Answer

According to recent statistics, the Asia-Pacific region has surpassed North America as the region with the largest B2C sales and now accounts for over one-third of total worldwide B2C sales.

Question 5

Consortium-operated exchanges are open to any set of buyers and sellers within a given market.

Accepted Answer

Consortium-operated exchanges are typically limited to a specific group of buyers and sellers who have agreed to collaborate in creating and using the platform, rather than being open to any set of buyers and sellers within a given market.

Question 6

Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.

Accepted Answer

Customer support, sales management, and contact management are indeed key features of a CRM system.

Question 7

A business-to-business (B2B) market is considerably larger than a business-to-consumer (B2C) market.

Accepted Answer

B2B markets involve transactions between businesses, which can encompass a wide range of industries and products/services. B2C markets, on the other hand, generally focus on consumer products and services and are typically less extensive than B2B markets.

Question 8

The market for m-commerce in North America is maturing much earlier than in Western Europe and Japan.

Accepted Answer

The answer of The market for m-commerce in North America...

Question 9

The main difference between batch processing and online transaction processing is in the timely update of data.

Accepted Answer

Batch processing involves collecting and processing data in a batch or group, which may not be immediately updated in a database. Online transaction processing, on the other hand, involves immediate updating of data in response to user transactions.

Question 10

PayPal enables any person or business with an e-mail address to securely, easily, and quickly send and receive payments online.

Accepted Answer

PayPal is a secure and convenient online payment system that allows individuals and businesses to send and receive money using only an email address. It is widely used for online transactions, including shopping, freelancing, and fundraising activities.

Question 11

The information about invoices to customers is tracked by ____ system.

Accepted Answer

Transaction processing systems are designed to process basic business transactions, such as invoicing and billing, in a timely and accurate manner, making them an ideal choice for tracking invoice information. Supply chain management and value chain systems involve more comprehensive management of a company's operations and product lifecycle management focuses primarily on the design and development of products.

Question 12

Smart cards can be used for a variety of purposes, including storing a user's financial facts, health insurance data, credit card numbers, and network identification codes and passwords. They can also store monetary values for spending.

Accepted Answer

Smart cards can be used for all the purposes mentioned in the statement.

Question 13

Smart card use is restricted to data associated with financial transactions.

Accepted Answer

While smart cards are commonly used for financial transactions, they can also be used for other purposes, such as accessing secure buildings or storing personal identification information.

Question 14

External users of product lifecycle management (PLM) software include design partners and raw material suppliers.

Accepted Answer

External users of PLM software can include design partners who are involved in the development process, as well as raw material suppliers who need to provide information about the materials being used.

Question 15

If an organization is using several separate systems, they can be replaced with a single integrated set of applications for the entire enterprise.

Accepted Answer

By integrating all the systems into one, the organization can improve efficiency, reduce costs, streamline processes, and have greater visibility into its operations.

Question 16

Cultural differences, language barriers, and currency variations are all challenges that e-commerce and m-commerce merchants must address when selling to a global marketplace.

Accepted Answer

Cultural differences, language barriers, and currency variations can all pose significant challenges for e-commerce and m-commerce merchants who are trying to sell to a global audience. These merchants must be prepared to adapt their business practices and strategies to overcome these obstacles and ensure that they are able to effectively reach and engage customers from diverse backgrounds and locations. Failure to do so can result in lost sales, diminished customer satisfaction, and ultimately, a weaker competitive position in the marketplace.

Question 17

In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called _____.

Accepted Answer

Best practices are the most efficient and effective ways to complete a business process within an ERP system. These practices are developed through industry expertise and research, and are considered the most optimal methods for achieving desired outcomes. By adopting best practices, organizations can streamline their processes and improve their overall performance.

Question 18

XYZ Inc. assigned a part-time mid-level manager to supervise the implementation of an enterprise resource planning (ERP) system. The project has a high risk of failure.

Accepted Answer

The fact that a part-time mid-level manager has been assigned to supervise the implementation of an ERP system suggests that the company may not be fully committed to the project, which increases the risk of failure. Additionally, ERP implementations are often complex and require dedicated resources and expertise, which may not be provided by a part-time manager.

Question 19

In spite of the recent economic downturn, Website operators have shunned the idea of bartering for goods and services.

Accepted Answer

There is no information provided in the statement about the actions of website operators regarding bartering for goods and services during the economic downturn, so it cannot be concluded whether they have shunned the idea or not.

Question 20

Conversion to an e-commerce or m-commerce system enables organizations to increase the accuracy of order processing and order fulfillment.

Accepted Answer

E-commerce and m-commerce systems allow for automated order processing and tracking, reducing the potential for errors and increasing the speed and efficiency of order fulfillment.

Quiz 5: Electronic Commerce and Enterprise Systems