Question 1

A job ________ identifies the duties and responsibilities of a position and its working conditions, while a job ________ identifies the qualifications required of the job candidate in terms of skills, education, and experience needed.
A) specification; description
B) description; specification
C) analysis; specification
D) analysis; description

Accepted Answer

A job description outlines the duties and responsibilities of a position and its working conditions, while a job specification identifies the qualifications required of the job candidate in terms of skills, education, and experience needed. Therefore, the correct answer is B, which correctly identifies the two terms and their respective meanings.

Question 2

The practice known as servant leadership was coined by Robert Greenleaf and states that leaders are servants first and leaders second, putting their employees and their employees' needs ahead of their own.

Accepted Answer

This is the definition of servant leadership coined by Robert Greenleaf.

Question 3

Which of the following is true regarding hiring mistakes?
A) Hiring mistakes are expensive.
B) Companies' informal processes may lead to unpredictable outcomes.
C) Small businesses are most likely to make hiring mistakes because they lack the human resources experts and the disciplined hiring procedures large companies have.
D) All of the above

Accepted Answer

All of the statements are true. Hiring mistakes can be costly for a company in terms of money, time, and productivity. Informal hiring processes can lead to unpredictable outcomes, such as unfair or biased hiring decisions. Small businesses may have limited resources for hiring and may not have established procedures, making them more prone to mistakes.

Question 4

If their companies are to grow and reach their potential, entrepreneurs must learn to be effective leaders.

Accepted Answer

Effective leadership is crucial for the growth and success of a company. Entrepreneurs need to be able to effectively communicate their vision, motivate and inspire their teams, and make strategic decisions to drive their businesses forward.

Question 5

Mini-Case 16-1: Kansas Manufacturers and Assemblers
Rose Richardson always knew that if she could land a major order for her firm, she could prove its quality to the industry. Kansas Manufacturing and Assemblers was a job shop manufacturing and assembling operation specializing in fast turnaround projects for manufacturers with orders in excess of production capacity. Each job Rose's firm did was a special order.
In September, a major appliance manufacturer approached Rose and inquired about her ability and willingness to manufacture and assemble a new appliance. This order could mean a very substantial profit for the firm, as well as recognition throughout the industry. Rose was asked to undertake a project that would require a 100 percent assignment of the firm's personnel for seven months. In addition, any slight modification in design or material would require overtime. If this job went as most, changes could be expected. On this short notice, it would be impractical for Rose to hire additional personnel because it takes weeks, even months, to learn the necessary skills.
Rose faces an interesting dilemma: If she doesn't take the job, it may be years before another one of this magnitude comes along; but if she takes the job and then fails to deliver on time, or fails to meet the quality specifications because of her overworked employees, her reputation will be hurt for years. Rose sees this opportunity as a crossroads in the firm's history, but knows that she must gain the full and unquestioned support of the employees if the project is to be a success.
-If you were Rose, how would you go about gaining the commitment of your employees to a project that will last a full seven months and will likely require each person to work overtime and weekends and to forgo vacations for the duration of the project?

Accepted Answer

The answer of Mini-Case 16-1: Kansas Manufacturers and Assemblers
Rose Richardson...

Question 6

A ________ is the process by which a company determines the duties and the nature of the jobs to be filled and the skills and experience required of the people who are to fill them.
A) job analysis
B) job description
C) job specification
D) management audit

Accepted Answer

A job analysis is a systematic process that involves breaking down a job into smaller components in order to gather information about the duties, responsibilities, and skills required for the job. The results of the job analysis are then used to create a job description and job specification, which outline the duties of the job and the skills and experience required of the person who will fill the role. A management audit is a separate process that involves assessing the effectiveness of the organization's management and leadership practices.

Question 7

The ________, published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions.
A) Title IX Handbook
B) Team Handbook
C) Job Listing Directory
D) Dictionary of Occupational Titles

Accepted Answer

The Dictionary of Occupational Titles is published by the Department of Labor and contains over 20,000 job titles and descriptions, making it a useful tool for small business owners when writing job descriptions. The other options listed are not relevant resources for job descriptions.

Question 8

Mini-Case 16-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-Is Norm Schultz correct in his attitude about workers not wanting recognition?

Accepted Answer

The answer of Mini-Case 16-4: Plumbers Don't Want Recognition
"If I...

Question 9

One of the best sources for prospects for new positions may come from ________.
A) colleges and universities
B) the Internet
C) current employees
D) employment advertisements

Accepted Answer

The answer of One of the best sources for prospects...

Question 10

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?
A) Look inside the company first - a promotion-from-within policy serves as an incentive for existing workers to upgrade their skills.
B) Encourage employee referrals - reward employees for successful referrals.
C) Ensure that your recruitment efforts are known - whether in traditional media, the Internet, or on college campuses.
D) Avoid hiring retired workers - they too often fail to have anything to offer.

Accepted Answer

It is not recommended to completely avoid hiring retired workers as they may have valuable experience and skills that can contribute to the company. Discrimination based on age is also prohibited by law.

Question 11

Because their companies are small, entrepreneurs need not develop the leadership skills managers in larger companies need.

Accepted Answer

Even though their companies are small, entrepreneurs still need to develop effective leadership skills to successfully manage their team and guide their business towards success.

Question 12

A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity.
A) situational
B) puzzle
C) circumstantial
D) game-based

Accepted Answer

The description of the interview style involving offbeat questions to assess creativity fits the definition of a puzzle interview. The other options (situational, circumstantial, game-based) do not specifically involve the use of creative or unconventional questions to evaluate the candidate's problem-solving skills.

Question 13

Which of the following types of questions should a business owner ask a candidate in a job interview?
A) Questions calling for "yes or no" answers.
B) Questions about the candidate's religious beliefs.
C) Questions based on on-the-job scenarios that require open-ended answers.
D) Questions about the candidate's physical traits, characteristics, and family life.

Accepted Answer

Questions based on on-the-job scenarios that require open-ended answers are best as they allow the candidate to demonstrate their knowledge and problem-solving abilities relevant to the job position. Questions calling for "yes or no" answers do not provide enough information. Questions about the candidate's religious beliefs, physical traits, characteristics, and family life can be discriminatory and irrelevant to the job position.

Question 14

List at least ten of the seventeen behaviors that effective leaders exhibit.

Accepted Answer

The answer of List at least ten of the seventeen...

Question 15

A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond.
A) situational
B) puzzle
C) circumstantial
D) exploratory

Accepted Answer

A situational interview is a type of job interview where the interviewer asks candidates to respond to hypothetical job-related situations to determine how they would handle real-life work scenarios. This type of interview allows employers to evaluate a candidate's problem-solving skills, judgment, and decision-making abilities.

Question 16

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except ________.
A) BBA in Accounting
B) 3 years of experience
C) prepare daily sales reports
D) knowledge of QuickBooks

Accepted Answer

The job specification includes educational requirements (BBA in Accounting), experiential requirements (3 years of experience), and specific skills (knowledge of QuickBooks). However, preparing daily sales reports is not necessarily a requirement for a staff accountant and may not be relevant to the position.

Question 17

Posting job openings on the Internet has proven to be ________.
A) a relatively ineffective method of recruiting
B) a cost-effective method to attract candidates from other areas
C) an effective method to attract candidates and is relatively expensive
D) problematic for entrepreneurial businesses

Accepted Answer

Posting job openings on the Internet has proven to be a cost-effective method to attract candidates from other areas. This is because the internet reaches a wider audience and their resumes can be scanned with automatic algorithms making it easier for recruiters to select desired candidates. It is also easier for candidates to apply for a job opening and get in touch with potential employers.

Question 18

What is leadership? How does leadership differ from management?

Accepted Answer

The answer of What is leadership? How does leadership differ...

Question 19

What do you think about Norm Schultz's attitudes toward employees?

Accepted Answer

The answer of What do you think about Norm Schultz's...

Question 20

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the supervisor of the position. Luisa and Delmar are discussing a ________.
A) job description
B) management audit
C) job specification
D) job analysis

Accepted Answer

Luisa and Delmar are discussing the duties and responsibilities of a new position, which is typically outlined in a job description. A job specification would provide more specific qualifications and requirements for the position, while a job analysis involves breaking down the tasks and skills needed for the job. A management audit is a broader evaluation of the effectiveness of an organization's management processes.

Quiz 16: Building a Team and Management Succession

A job identifies the duties and responsibilities of a position and its working conditions, while a job identifies the qualifications required of the job candidate in terms of skills, education, and experience needed.

The practice known as servant leadership was coined by Robert Greenleaf and states that leaders are servants first and leaders second, putting their employees and their employees' needs ahead of their own.

Which of the following is true regarding hiring mistakes?

If their companies are to grow and reach their potential, entrepreneurs must learn to be effective leaders.

A ________ is the process by which a company determines the duties and the nature of the jobs to be filled and the skills and experience required of the people who are to fill them.

The ________, published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions.

One of the best sources for prospects for new positions may come from ________.

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?

Because their companies are small, entrepreneurs need not develop the leadership skills managers in larger companies need.

A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity.

Which of the following types of questions should a business owner ask a candidate in a job interview?

List at least ten of the seventeen behaviors that effective leaders exhibit.

A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond.

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except ________.

Posting job openings on the Internet has proven to be ________.

What is leadership? How does leadership differ from management?

What do you think about Norm Schultz's attitudes toward employees?

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the supervisor of the position. Luisa and Delmar are discussing a ________.