Question 1

Boss Queen, Inc. (BQI)
Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be ther
-Refer to Boss Queen, Inc. The group of employees that participate in outside activities on the weekend would be considered a(n) ____ group.

Accepted Answer

An informal group is a group that forms naturally within an organization based on common interests, activities, or friendships outside of work. Since the employees participating in outside activities on the weekend are not officially organized by the company and their activities are not work-related, they would be considered an informal group.

Question 2

The more complex and uncertain a company's environment, the more likely it is that the company will

Accepted Answer

In complex and uncertain environments, companies tend to decentralize the organization to allow for faster decision-making and adaptability by empowering lower-level managers and employees who are closer to the situation and can respond more quickly.

Question 3

The degree of centralization of an organization is based on the

Accepted Answer

The degree of centralization in an organization is primarily determined by how much authority is delegated from top management to lower levels. Centralization refers to the concentration of decision-making authority at the top levels of the organizational hierarchy. When authority is delegated to lower levels, it indicates a move towards decentralization. The other options, such as departmentalization, bureaucracy, organization charts, and job specialization, influence organizational structure and processes but do not directly determine the centralization of decision-making authority.

Question 4

Mark left his position as a manager for JCPenney after two years. He complained of being burned out from having to fulfill too many roles and tasks for one position. Mark probably never learned to use the tool of

Accepted Answer

Mark's complaint suggests that he was handling too many roles and tasks on his own, which indicates a lack of delegation. Delegation is the process of assigning specific responsibilities to other individuals within an organization. By delegating tasks, a manager can reduce their workload and ensure that their team members have opportunities to develop their skills and abilities. If Mark had delegated some of his responsibilities to other team members, he may have been able to avoid burnout and continue his role as a manager for JCPenney.

Question 5

Determining how many subordinates will report to each manager gives an organization its

Accepted Answer

The span of management refers to the number of subordinates that a manager can effectively supervise. Therefore, determining how many subordinates will report to each manager is an essential part of establishing the organization's span of management.

Question 6

Which of the following is not one of the four basic forms of organizational structure?

Accepted Answer

The four basic forms of organizational structure are line, line-and-staff, matrix, and network. Informal is not a recognized basic form of organizational structure.

Question 7

The separation of all organizational activities into distinct tasks and the assignment of different tasks to different people is called job

Accepted Answer

Job specialization involves breaking down tasks into specific, repeatable activities and assigning them to individuals who are specialized in those tasks. This allows for greater efficiency and productivity but can also result in monotony and job dissatisfaction.

Question 8

A corporate culture is generally defined as the

Accepted Answer

A corporate culture encompasses the inner workings and values of a company, including its rites, rituals, and heroes. It goes beyond policies and procedures and includes the manner in which employees interact with each other and management, but also encompasses the overall identity and personality of the organization. A management philosophy pertaining to customer service is only one aspect of corporate culture, and informal interaction outside of work hours may be a component but is not a defining characteristic.

Question 9

Location, product, function, and customer are common bases for a firm's

Accepted Answer

Location, product, function, and customer are bases for departmentalization, which is the grouping of jobs into logical units. Each department may have its own span of management, job design, job specialization, and chain of command, but the common factor is departmentalization.

Question 10

The number of subordinates reporting directly to one manager is called

Accepted Answer

The number of subordinates reporting directly to one manager is referred to as the span of control.

Question 11

A committee was organized at Xerox to study the company's hiring, promotion, and compensation policies. The group will review corporate procedures in these areas for the next six months and disband thereafter. This type of committee is referred to as a(n)

Accepted Answer

An ad hoc committee is a temporary committee formed to address a specific issue or problem and disbanded once its purpose is accomplished. This is exactly what is described in the scenario, as the committee was formed to review specific policies for a set period of time before disbanding.

Question 12

Authority and ____ are synonymous terms.

Accepted Answer

Authority refers to the power to make decisions or to direct others, and power is a synonym for authority. The other options are related to authority, but don't carry exactly the same meaning. Responsibility can refer to obligations, duty to be accountable or answerable for something, and delegation means assigning tasks to others. Accountability refers to being responsible for one's actions or decisions, which is related to authority but not precisely the same.

Question 13

When a worker has to learn only a specific, highly specialized task, that individual should be able to learn to do it very efficiently. However, this efficiency could eventually become inhibited by job monotony and boredom. This situation could be alleviated through

Accepted Answer

Job rotation involves moving employees from one job to another, allowing them to learn new skills and break up the monotony of performing the same task repeatedly. This can increase job satisfaction and motivation, and ultimately lead to greater efficiency and productivity.

Question 14

A biotechnology company is constantly faced with important decisions that are likely to have severe consequences on the future of the company. The top managers should

Accepted Answer

Centralized decision-making authority is the best choice for a biotechnology company as important decisions need to be taken quickly and efficiently. This helps in maintaining consistency and direction towards the company's objectives. Decentralization of decision-making authority can lead to confusion and chaos, also training first-line managers is not feasible in emergency, appointing lawyers for business decisions is not practical, and consulting investors for daily decisions is not effective for long-term growth.

Question 15

Cory is at the top of her company's organization chart. Which of the following is most likely to be her job title?

Accepted Answer

The highest position on an organization chart is usually the President, CEO, or some other title indicating the top leader of the company. Option A, C, and D are all possible titles for positions lower on the chart, while Option E is too generic and not commonly used as a specific job title.

Question 16

A span of control may be wide when

Accepted Answer

A wide span of control is more manageable when few new problems are expected to arise, as this allows a manager to oversee more employees effectively without being overwhelmed by unexpected issues.

Question 17

A locally owned and operated bakery with just one location is likely to have

Accepted Answer

A locally owned and operated bakery with just one location is likely to have a short chain of command because there are fewer levels of management and a smaller number of employees to manage.

Question 18

When line managers in an organization encounter issues that a staff member with specialized expertise can assist with, the staff member they consult with has ___ authority.

Accepted Answer

A staff member with specialized expertise typically has advisory authority, meaning they provide guidance and advice to line managers, but do not have the power to make decisions or take direct action. Centralized authority refers to decision-making power held by a central authority figure or group, while decentralized authority refers to the delegation of decision-making power to lower-level individuals or groups. Functional authority refers to a limited power granted to a staff member to make decisions or take action in a specific functional area, such as HR or finance. Line authority refers to the hierarchical power held by managers over their subordinates in a chain of command.

Question 19

Boss Queen, Inc. (BQI)
Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be ther
-Refer to Boss Queen, Inc. BQI can best be described as a(n) ____ organization.

Accepted Answer

Boss Queen, Inc. (BQI) is a decentralized organization, as the owner has designed the business so that departmental managers hold a lot of responsibility and even delegate store-management responsibilities to a different department manager each month. The employees are also empowered to delegate work further down and pitch in to help others, making it hard to tell who is really in charge. This structure allows for more decision-making power to be distributed amongst the employees rather than relying solely on the owner.

Question 20

An organization with a(n) ___ culture is characterized by employees not becoming friends and having a high degree of autonomy and flexibility.

Accepted Answer

The answer of An organization with a(n) ___ culture is...

Quiz 7: Creating a Flexible Organization