Question 1

Management is the process of coordinating people and other resources.

Accepted Answer

Management involves coordinating and utilizing resources such as people, money, and materials to achieve organizational goals.

Question 2

Gary Downs recently has noticed that the plant he is managing is delivering only 30 percent of its products on time. To determine what is causing the problem, he assembles the various department heads and the plant supervisor to get their input on the matter. Although the ultimate responsibility is his, he has no difficulty in delegating decision-making authority to any member of this group. This style of leadership suggests that Gary is a(n) ____ leader.
A)participative
B)authoritative
C)autocratic
D)passive
E)dependent

Accepted Answer

Gary Downs is using a participative leadership style by involving the various department heads and the plant supervisor in the decision-making process. He delegates decision-making authority to any member of the group, indicating that he values the input and ideas of his team members. This approach is collaborative and encourages open communication and teamwork.

Question 3

The ability to write and speak effectively within an organization is an example of interpersonal skills.

Accepted Answer

Interpersonal skills refer to the ability to interact effectively with other people, including communication but more specifically focusing on emotional intelligence, empathy, listening, and conflict resolution. Writing and speaking effectively are considered communication skills, which are a subset of interpersonal skills but not synonymous.

Question 4

Common titles for middle managers are office managers and supervisors.

Accepted Answer

The answer of Common titles for middle managers are office...

Question 5

Improved customer satisfaction can include developing good working relationships with suppliers, developing self-managed work teams, and improving quality of employee work.

Accepted Answer

The answer of Improved customer satisfaction can include developing good...

Question 6

In the entrepreneurial style of leadership in an organization, leaders take responsibility for the success or failure of their firm.

Accepted Answer

In the entrepreneurial style of leadership, leaders take ownership and accountability for the success or failure of their organization. They are proactive, risk-taking, and innovative.

Question 7

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of
A)Keening's leadership style.
B)trying to reach consensus.
C)identifying the problem.
D)generating alternatives.
E)selecting an alternative.

Accepted Answer

By meeting with groups of employees to gather their opinions, Robert Keening is in the process of generating alternatives to address the issue of declining sales. This approach involves considering different strategies or solutions from various perspectives to find the most effective way to improve the situation.

Question 8

Strengths and weaknesses are the external factors of a company SWOT analysis.

Accepted Answer

Strengths and weaknesses are actually internal factors of a company's SWOT analysis, while opportunities and threats are external factors.

Question 9

Specific skills needed to accomplish specialized activities such as drafting and welding are known as ____ skills.
A)standard operating
B)tactical
C)interpersonal
D)conceptual
E)technical

Accepted Answer

Technical skills are the specific skills required to perform specialized tasks such as drafting and welding. These skills are gained through education or training and are necessary for individuals to complete their work effectively.

Question 10

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Accepted Answer

An organization's tactical plan is a more specific and detailed plan developed to guide implementation of the overall strategic plan. The tactical plan outlines the specific actions that will be taken to achieve the strategic goals and objectives, and includes timelines, budgets, and resource allocation.

Question 11

The control function includes three steps: setting standards, measuring performance, and recycling the system.

Accepted Answer

The control function typically includes three steps: setting standards, measuring actual performance, and taking corrective action, not recycling the system.

Question 12

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Accepted Answer

The answer of The ability to see the big picture...

Question 13

In the last stage of the decision-making process, managers may decide to
A)strengthen supplier relationships.
B)start the problem identification process all over again.
C)ensure customer satisfaction.
D)continue quality improvement.
E)hand the monitoring task to another manager.

Accepted Answer

In the last stage of the decision-making process, if the solution hasn't effectively resolved the issue, managers may decide to start the problem identification process all over again to reassess and identify a more effective solution.

Question 14

Grant is a division manager for a large chemical company. He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him. Grant is a ____ manager.
A)top
B)middle
C)front-line
D)first-line
E)financial

Accepted Answer

Grant is a middle manager as he is responsible for supervising the activities of the supervisors and implementing strategies set by the CEO.

Question 15

Middle managers occupy the management level that falls between the operating employees and first-line managers.

Accepted Answer

Middle managers occupy the management level that falls between first-line managers and top-level management.

Question 16

Accounting and investments are specialized areas within financial management.

Accepted Answer

Accounting and investments are two distinct areas within financial management that require specialized knowledge and skills. Accounting involves the recording, analyzing, and reporting of financial transactions, while investments involve identifying and managing financial assets to achieve specific goals. Both areas are important for effective financial management.

Question 17

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
-Refer to Centrum Springs, Inc. The different resources available to all managers include all of the following except
A)material.
B)competitors.
C)financial.
D)human.
E)information.

Accepted Answer

The different resources available to all managers include material resources, financial resources, human resources, and information resources. However, competitors are not a resource that managers have access to.

Question 18

Common job titles associated with ____ management include president, vice president, and chief executive officer.
A)first-line
B)middle
C)top
D)executive
E)functional

Accepted Answer

Common job titles associated with top management include president, vice president, and chief executive officer.

Question 19

Operations managers are concerned strictly with the production of goods, not services.

Accepted Answer

Operations managers are concerned with the production of both goods and services.

Question 20

Middle managers implement the strategy developed by top management.

Accepted Answer

Middle managers are responsible for executing the plans and strategies developed by top management. They translate these strategies into actionable plans for front-line employees and ensure the organization is moving in the desired direction.

Quiz 6: Understanding the Management Process