Question 1

Training of supply chain partner employees is also known as collaborative education,and can result in more successful supply chains and higher partner returns.

Accepted Answer

Collaborative education or training of supply chain partner employees can improve communication, increase efficiency, and ultimately result in better performance and profits for all involved parties.

Question 2

The phrases "customer relationship management" and "customer service management" are interchangeable supply chain terms.

Accepted Answer

While both terms involve managing customer interactions, customer relationship management focuses on building long-term relationships with customers through personalized communication and marketing strategies, while customer service management focuses on addressing and resolving customer issues and concerns in a timely and efficient manner.

Question 3

An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies.

Accepted Answer

This statement is true. Identifying primary trading partners is an important step in supply chain integration as it allows a firm to focus on building strong relationships and efficient processes with these key partners.

Question 4

The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration.

Accepted Answer

The development of functional silos within an organization is actually considered a barrier to achieving successful supply chain process integration, as it can lead to fragmented decision-making and communication. Breaking down these silos and promoting cross-functional collaboration is essential for effective supply chain management.

Question 5

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

Accepted Answer

The answer of Manufacturing flow management is the key process...

Question 6

Benefits of internal process integration include greater flexibility to respond to market changes and better utilization of resources.

Accepted Answer

Internal process integration allows for better coordination and communication between departments, resulting in improved adaptability to market changes and optimized use of resources.

Question 7

It is important for all supply chain members to first understand the important characteristics upon which the supply chain end product is competing.Once this is understood,the supply chain members should all be using strategies consistent with those competitive characteristics when delivering their product and/or service.

Accepted Answer

Understanding and aligning with the competitive characteristics of the end product is crucial for supply chain success.

Question 8

One of the key supply chain business processes is supplier relationship management,which seeks to forecast demand and coordinate purchasing and distribution in an effort to balance customer demand with the firm's manufacturing capacity.

Accepted Answer

Supplier relationship management focuses on developing and managing relationships with the suppliers who provide goods or services to the company, rather than forecasting demand and coordinating purchasing and distribution, which are tasks associated with other supply chain processes like demand planning and supply chain planning.

Question 9

According to the textbook,there are four key supply chain business processes: Purchasing,Manufacturing,Distribution,and Returns.

Accepted Answer

The textbook typically identifies more than four key supply chain business processes, such as Customer Relationship Management, Customer Service Management, Demand Management, Order Fulfillment, Manufacturing Flow Management, Supplier Relationship Management, Product Development and Commercialization, and Returns Management.

Question 10

Forward buying is when companies purchase very small amounts of inventory.

Accepted Answer

Forward buying is actually when companies purchase large amounts of inventory in advance, often at a discounted price, to ensure they have enough product to meet future demand.

Question 11

Knowledge management solutions connect buyers and suppliers via the internet to aid in the integration of supply chains.

Accepted Answer

Knowledge management solutions do indeed connect buyers and suppliers via the internet to aid in the integration of supply chains.

Question 12

Passive RFID Tags are less expensive than active RFID tags,which have been used for healthcare and military applications.

Accepted Answer

Passive RFID tags are less expensive than active RFID tags and have been widely used in fields such as healthcare and military applications.

Question 13

RFID tags,which stands for Radio Frequency Identification tag,is a technology that will be used to gain real-time inventory information about the geographic location of a product in an effort to insure that shelves are full and that supply chains are issuing replenishment orders in a timely fashion.

Accepted Answer

This statement accurately describes the purpose and function of RFID tags.

Question 14

RFID technology seeks to minimize supply chain visibility.

Accepted Answer

RFID technology seeks to maximize supply chain visibility by providing real-time tracking and monitoring of products and inventory throughout the supply chain.

Question 15

Two methods for managing supply chain risk include utilizing a supply chain IT system and identifying backup suppliers.

Accepted Answer

Utilizing a supply chain IT system can help in tracking inventory levels, monitoring supplier performance, identifying potential disruptions, and implementing risk mitigation strategies. Identifying backup suppliers can also help in reducing the impact of disruptions or delays in the supply chain.

Question 16

The order fulfillment process relies on forecasting and techniques used to smooth demand variabilities when disparities exist between demand and supply.

Accepted Answer

The answer of The order fulfillment process relies on forecasting...

Question 17

When demand exceeds a supplier's finished goods available,a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers customers.

Accepted Answer

When demand exceeds a supplier's finished goods available, they may allocate product in proportion to what buyers ordered, resulting in shortage gaming by the suppliers customers.

Question 18

The most basic security system should include procedures and policies for securing facilities,personnel,computer systems,and freight shipments.

Accepted Answer

The statement is true as the most basic security system should include procedures and policies for securing facilities, personnel, computer systems, and freight shipments.

Question 19

Lack of knowledge,uncertainty,and lack of trust between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners,as well as among coworkers.

Accepted Answer

Lack of knowledge, uncertainty,and lack of trust are commonly acknowledged as major barriers to information sharing within organizations and between supply-chain partners.

Question 20

The ultimate goal in supply chain management is to create value for the services and products provided to end customers,which,in turn,will benefit the firms in the supply chain network.

Accepted Answer

The ultimate goal of supply chain management is to create value for the end customer and ultimately benefit the firms in the supply chain network. This is accomplished through efficient and effective management of the entire supply chain process from sourcing raw materials to the delivery of finished products.

Quiz 13: Supply Chain Process Integration