As customers navigate through a website CRM software can record and analyze the customer's clickstream so website images and ads can be tailored to the needs and desires of that individual customer.
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Q12: Segmenting customers on the basis of things
Q13: While a well-planned and organized CRM plan
Q14: According to the text,customer relationship management refers
Q15: Cloud computing is a term used to
Q16: The three inputs for calculating Customer Lifetime
Q18: Training managers and users in the key
Q19: Customers of companies,using CRM applications,should not be
Q20: The objectives of any CRM initiative should
Q21: Which of the following customer service elements
Q22: All of the following are recommended for
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