Which of the following customer service elements can be classified as examples of posttransaction elements?
A)Salesperson politeness
B)Customer complaint resolution
C)Customer service policies
D)The company's choice of organizational structure

Question

Which of the following customer service elements can be classified as examples of posttransaction elements?
A)​Salesperson politeness
B)​Customer complaint resolution
C)​Customer service policies
D)​The company's choice of organizational structure

Quizplus · Accepted Answer

Posttransaction elements are those that occur after a sale has been completed, and are typically related to customer follow-up, complaint resolution, and ongoing support. Salesperson politeness is a pretransaction element, as it occurs during the sales process. Customer service policies can be both pretransaction and posttransaction, depending on when they are communicated and how they are enforced. The company's choice of organizational structure is not directly related to customer service. Therefore, the only option that is a clear example of a posttransaction element is B) Customer complaint resolution.

Which of the Following Customer Service Elements Can Be Classified