Best practices when dealing with defensive employees include which of the following?
A) Use position power to convince the employee the appraisal is accurate
B) Ignore emotions and focus on solving all problems identified in the appraisal
C) Recognize that defensive behaviour is normal
D) Explaining to the person that defensive behaviour is not acceptable
E) Tell the person that the appraisal will be repeated by another manager

Question

Quizplus · Accepted Answer

Recognizing that defensive behavior is normal can help reassure the employee and create a more open dialogue. Using position power or invalidating the employee's emotions can make the situation worse. Ignoring emotions and repeating the appraisal without addressing defensive behavior does not solve the underlying issue. Telling the employee that the appraisal will be repeated by another manager may also create mistrust and defensiveness.

Best Practices When Dealing with Defensive Employees Include Which of the Following