Question 1

Before getting in front of a camera for video conferencing, the instructor should
A) participate in computerized training.
B) visit other cities where learners will be located.
C) test the equipment.
D) prepare a training guide for learners.
E) practice vestibule training.

Accepted Answer

The answer of Before getting in front of a camera...

Question 2

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of
A) electronic performance support system.
B) customer support system.
C) solution support system.
D) product specifications support system.
E) instruction and specification system.

Accepted Answer

Harveer is using an electronic performance support system to guide him through the sequence of analyzing and resolving the customer's problem.

Question 3

Training focuses on future performance and development focuses on current performance.

Accepted Answer

Training typically focuses on improving current skills and performance, while development is more about preparing for future roles and responsibilities.

Question 4

Simulated training is a technique in which trainees learn on actual equipment.

Accepted Answer

The answer of Simulated training is a technique in which...

Question 5

Web-based training costs about ________ less than traditional classroom-based training.
A) 80%
B) 40%
C) 20%
D) 50%
E) 5%

Accepted Answer

According to a study by IBM, web-based training costs about 50% less than traditional classroom-based training.

Question 6

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as
A) on-the-job training.
B) actual training.
C) off-the-job training.
D) vestibule or simulated training.
E) programmed learning.

Accepted Answer

The training technique described in the question is called vestibule or simulated training, in which trainees are taken off-site and given an opportunity to learn using actual or simulated equipment they will use on the job. Option A, on-the-job training involves training within the actual work environment. Option B, actual training is not a commonly used term to describe any specific training method. Option C, off-the-job training refers to training conducted away from the work site or in a classroom setting. Option E, programmed learning involves self-paced learning modules.

Question 7

A cost/benefit analysis of an orientation programs compares the cost of the program to the revenues it could generate if licensed to other companies.

Accepted Answer

The statement is incorrect as it only compares the cost and potential revenue of a program within a single company, not licensing it to others.

Question 8

An employee handbook would not be considered to represent a contract with the employee.

Accepted Answer

The answer of An employee handbook would not be considered...

Question 9

The first step in training is to determine which employees are worth investing in.

Accepted Answer

The first step in training is typically to assess the training needs of the organization and its employees, not to determine which employees are worth investing in.

Question 10

A training method that joins two or more distant groups using a combination of audio and visual equipment is called
A) computer program training.
B) videoconferencing.
C) programmed learning.
D) on-the-job training.
E) job instruction training.

Accepted Answer

Videoconferencing is the correct answer as it involves the use of both audio and visual equipment to connect distant groups for training purposes. The other options either do not involve connecting multiple groups or do not use audio-visual equipment.

Question 11

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following?
A) Programmed learning
B) Responsive learning
C) Immediate feedback learning
D) Systematic learning
E) On-the-job training

Accepted Answer

The described training method matches the definition of programmed learning, where information is presented in small chunks or steps, with the trainee responding with an answer or action, followed by immediate feedback on the accuracy of the response. The other choices do not fully capture the key elements of this method.

Question 12

Cultural sensitivity training includes which of the following?
A) Teaching employees how to understand different communication methods used by different cultural groups
B) Language training for cultural groups held before and after working hours
C) On-the-job training for new employees
D) Audiovisual exercises that provide scenarios for the employee to evaluate
E) Sensitizing employees to the views of different cultural groups toward work

Accepted Answer

The answer of Cultural sensitivity training includes which of the...

Question 13

Newly hired or promoted executives typically do not participate in formal orientation activities.

Accepted Answer

The answer of Newly hired or promoted executives typically do...

Question 14

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

Accepted Answer

Research has shown that informal on-the-job training, which occurs through unplanned interactions and mentoring from colleagues, accounts for up to 70% of learning in the workplace.

Question 15

Learning management systems are which of the following?
A) Learning systems for managers
B) A system for teaching employees how to manager their tasks
C) Systems that show employees how their job fits into the strategic plan
D) Blended learning systems for top level managers
E) Focused on the logistics of managing learning

Accepted Answer

Learning management systems are focused on the logistics of managing learning, including course materials, assignments, progress tracking, and reporting. They are not specifically for managers, teaching employees how to manage tasks, or showing employees how their job fits into the strategic plan, although some elements of these functions may be incorporated into an LMS. D is incorrect because LMSs are not exclusively for top-level managers.

Question 16

On-the-job training involves having a person learn a job by actually working at it and then learning the theory behind the job through an online training portal.

Accepted Answer

On-the-job training typically involves learning by doing the job in a real work environment, but it does not necessarily include learning theory through an online training portal.

Question 17

What is the best method to use in evaluating a training program?
A) Monitor the attendees during the program
B) Hire an HR consultant to review
C) Questionnaire at the end of the program
D) Evaluate productivity data
E) Controlled experimentation

Accepted Answer

Controlled experimentation is the most comprehensive method as it allows for a comparison between groups and can determine the causal impact of the training program on outcomes.

Question 18

Employee orientation refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

Accepted Answer

Employee orientation is the process of introducing new employees to their job, workplace, and company culture, not about discrepancies in job expectations.

Question 19

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

Accepted Answer

Orientation is designed to give employees the necessary information to perform their job responsibilities and to familiarize them with the company culture and policies.

Question 20

What must occur before a training program can be implemented by professional trainers?
A) The program cost must be calculated.
B) The program must be evaluated.
C) The program must be validated.
D) The professional trainer must approve the program.
E) The program must go through a series of test runs.

Accepted Answer

Before a training program can be implemented, it must be validated. Validation ensures that the program has been developed based on sound instructional design principles and aligns with the organizational goals and needs. Validation also ensures that the program will be effective in addressing the identified performance gaps or development needs. Other steps, such as cost calculation, evaluation, approval by trainers, and test runs may also be necessary, but validation is the most critical step in ensuring the success of a training program.

Quiz 8: Onboarding and Training

Before getting in front of a camera for video conferencing, the instructor should

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of

Training focuses on future performance and development focuses on current performance.

Simulated training is a technique in which trainees learn on actual equipment.

Web-based training costs about ________ less than traditional classroom-based training.

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as

A cost/benefit analysis of an orientation programs compares the cost of the program to the revenues it could generate if licensed to other companies.

An employee handbook would not be considered to represent a contract with the employee.

The first step in training is to determine which employees are worth investing in.

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following?

Cultural sensitivity training includes which of the following?

Newly hired or promoted executives typically do not participate in formal orientation activities.

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

Learning management systems are which of the following?

On-the-job training involves having a person learn a job by actually working at it and then learning the theory behind the job through an online training portal.

What is the best method to use in evaluating a training program?

Employee orientation refers to the discrepancy between what the new employee expects from his/her new job and the realities of it.

Orientation provides new employees with basic background information about the employer and specific information that they need to perform their jobs satisfactorily.

What must occur before a training program can be implemented by professional trainers?