Question 1

Consistency,bias suppression,information accuracy,correctability,representativeness,and ethicality are the six determinants of

Accepted Answer

The six determinants listed are all related to the concept of procedural justice, which involves the fairness and transparency of the procedures used to make decisions. Consistency refers to the consistency of the procedures over time and across individuals. Bias suppression involves ensuring that bias or prejudice are not influencing the decision-making process. Information accuracy relates to the accuracy and completeness of the information used in the decision-making process. Correctability means that errors or mistakes can be corrected. Representativeness involves ensuring that the decision-making process takes into account the perspectives and interests of all relevant parties. Ethicality refers to the adherence to ethical standards and principles in the decision-making process.

Question 2

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision?

Accepted Answer

Explanation is the determinant of interactional justice that requires emphasis on the different aspects of procedural fairness that justify the decision. It refers to the extent to which the decision-maker explains the procedures used to arrive at a decision and the reasons for the decision to the affected parties. This helps to ensure that the decision is perceived as fair and legitimate by all parties involved.

Question 3

In an alternative dispute resolution method,the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as

Accepted Answer

The open-door policy is a dispute resolution method where the two parties involved in the conflict try to settle the matter directly with each other, without the involvement of any third parties. This approach encourages direct communication and problem-solving between the individuals involved.

Question 4

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions?

Accepted Answer

Correctability requires that there are built-in safeguards that allow individuals to appeal mistakes or bad decisions.

Question 5

Lately you have noticed the smell of alcohol on Sue's breath when she returns from her morning break and after lunch.You call Sue into your office and offer her the name and phone number for the ________ program.

Accepted Answer

Considering the situation described, the best choice would be to offer the Employee Assistance Program (EAP), which is designed to provide support and assistance to employees dealing with personal issues such as substance abuse. The EAP offers confidential counseling and referral services and can help the employee get the help they need to overcome these issues. The other options, such as alternative dispute resolution, health benefits, health insurance, and aided workers' programs, are not relevant in this case.

Question 6

Explanation,consideration,social sensitivity,and empathy are key determinants of

Accepted Answer

Interactional justice focuses on the quality of interpersonal treatment individuals receive during the process of making decisions, such as whether they are respected, listened to, and treated with dignity. Explanation, consideration, social sensitivity, and empathy are all important factors that contribute to whether or not individuals perceive that they have been treated fairly in terms of how they were interacted with during decision-making processes. Therefore, the best choice is B- interactional justice.

Question 7

When Jaclyn approaches HR about a resolution dispute,the HR counselor suggests beginning with

Accepted Answer

An open-door policy is often the first step in resolving disputes, allowing employees to discuss issues directly with management or HR before escalating to more formal processes.

Question 8

Penn Wars has decided to downsize.Instead of having the managers tell the employees themselves,they have hired an outside firm.This is an example of

Accepted Answer

The correct answer is A because bias suppression is the process of reducing or eliminating bias in a decision-making process. In this case, Penn Wars has hired an outside firm to tell the employees about the downsizing in order to reduce the bias that the managers might have in making the decision.

Question 9

Michaela has been consistently coming in late to work and leaving early.Her supervisor has documented this behavior for a month.Before taking the issue to HR and the manager,the supervisor sits down with Michaela and talks to her about her concerns.At the end of the discussion,the supervisor issues Michaela a(n)

Accepted Answer

Based on the information given, the supervisor has only documented the behavior for a month and has not taken any formal disciplinary action yet. Therefore, issuing a temporary suspension, last chance notification, threat of suspension, or termination would be too severe at this point. Instead, an unofficial verbal warning would be appropriate to address the issue and give Michaela a chance to improve her behavior.

Question 10

Southpoint is about to declare bankruptcy and has asked customers,owners,and coworkers to serve on a committee so that the concerns of all affected groups are heard.This follows the guidance of which procedure?

Accepted Answer

The procedure being followed is representativeness as it is about ensuring that the concerns of all affected groups (customers, owners, and coworkers) are heard and taken into account in the decision-making process.

Question 11

Which of the following is true of alternative dispute resolution (ADR)?

Accepted Answer

ADR follows a distinct set of actions with a goal of resolving disputes in as few steps as possible. This is the most accurate statement about ADR among the options given. Options A, B, D, and E either misrepresent or exaggerate the features of ADR.

Question 12

In a typical progressive discipline program,which of the following should be the step taken before terminating an employee?

Accepted Answer

A last chance notification is typically the final step before termination, giving the employee one final opportunity to correct their behavior.

Question 13

What type of counseling helps displaced employees manage the transition from one job to another?

Accepted Answer

Outplacement counseling is designed to support employees who have been laid off or made redundant to secure new employment. Outplacement services may include career coaching, job search assistance, resume writing, and interview preparation. The goal is to help displaced employees find new job opportunities and successfully transition to new employment.

Question 14

Alternative dispute resolution is a method of resolving disputes that

Accepted Answer

Alternative dispute resolution (ADR) is a process for resolving disputes outside the court system through negotiation, mediation, or arbitration. It is an alternative to going to court and does not rely on the legal system. It involves third-party neutrals who help the disputing parties reach an agreement. Option A is incorrect because ADR does not involve extensive legislation. Option C is incorrect because outside parties are often involved in ADR as neutral mediators or arbitrators. Option D is incorrect because binding arbitration is a type of ADR where the decision is final and legally binding. Option E is incorrect because ADR involves all parties involved in the dispute.

Question 15

Which of the following steps in progressive discipline involves the right to go to arbitration?

Accepted Answer

Termination is the step in progressive discipline that may involve the right to go to arbitration. This is because termination is a severe form of discipline and can lead to legal disputes. In some cases, the affected employee may file a grievance and proceed to arbitration to challenge the termination.

Question 16

Which of the following happens in the mediation stage of an alternative dispute resolution?

Accepted Answer

In mediation, a neutral third party facilitates communication between the disputing parties to help them reach a mutually agreeable solution, but the process is nonbinding.

Question 17

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion?

Accepted Answer

Bias suppression refers to the requirement that the person applying the procedures doesn't have any prior biases or prejudices about the individual involved. Therefore, choice C is the correct answer. The other determinants of procedural justice are representativeness (the procedures are applied by individuals who are representative of the affected parties), correctability (the procedures provide opportunities for the affected parties to correct mistakes or errors), accuracy (the procedures are accurate and reliable), and consistency (the procedures are consistently applied across different situations and individuals).

Question 18

Which of the following statements is accurate about voluntary turnover?

Accepted Answer

Voluntary turnover is initiated by the employee, who decides to leave the organization of their own volition. This can lead to the loss of highly valued employees who may move on to work for a competitor.

Question 19

During the ________ stage of alternative dispute resolution,a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement.

Accepted Answer

In peer review, a panel of individuals at the same level or job category as those involved in the dispute hear the case and attempt to come up with a resolution. This option fits the given description the most accurately.

Question 20

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception?

Accepted Answer

Ethicality refers to the requirement that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception.

Quiz 10: Employee Separation and Retention