Question 1

Which of the following is a method used to achieve the goals of information technology (IT)governance?

Accepted Answer

The answer of Which of the following is a method...

Question 2

In the context of Information Technology Infrastructure Library,_____ provides a means for an information technology (IT)organization to measure and improve the service levels.

Accepted Answer

Continual process improvement is a key aspect of ITIL and involves measuring and analyzing service levels in order to identify areas for improvement. This ongoing process helps IT organizations to continually improve the quality and efficiency of their services, ultimately leading to increased customer satisfaction.

Question 3

Which of the following is true of internal control?

Accepted Answer

Internal control is a system put in place by an organization to safeguard its resources, including assets, data, and personnel, from fraud, waste, and abuse. Its primary purpose is to protect an organization's resources. The other options listed do not accurately reflect the purpose or responsibilities of internal control.

Question 4

Which of the following is true of the Committee of Sponsoring Organizations (COSO)2013 framework?

Accepted Answer

The Committee of Sponsoring Organizations (COSO)2013 framework provides guidance on enterprise risk management, internal control, and fraud deterrence. Option A describes the ISO 27001 standard. Option C describes the ITIL framework. Option D describes the NIST SP 800-53 standard.

Question 5

Spivy Tech,a software firm,has decided to change one of its services to effectively meet its customer expectations.In the context of Information Technology Infrastructure Library (ITIL),identify the phase of the service life cycle that ensures that the changed services are designed effectively to meet customer expectations.

Accepted Answer

Service Design is the phase in the ITIL service lifecycle that focuses on designing new IT services as well as making changes and improvements to existing ones. It ensures that the services are designed effectively to meet customer expectations and business needs.

Question 6

In the context of Information Technology Infrastructure Library,_____ delivers information technology (IT)services on an ongoing basis while monitoring the overall quality of the service.

Accepted Answer

Service operation is the stage of ITIL where services are delivered on a daily basis, and the performance of those services is monitored to ensure consistent quality. This involves managing incidents, fulfilling service requests, and responding to problems, as well as carrying out routine operational tasks such as backups and maintenance.

Question 7

Which of the following factors influences information technology (IT)related initiatives?

Accepted Answer

The values of IT stakeholders, such as top management, IT department, and end-users, play a crucial role in shaping the IT-related initiatives. Their priorities, preferences, and beliefs about technology affect the selection, implementation, and use of IT systems and services in the organization. For example, if the IT stakeholders value cost-effectiveness, they may favor cloud computing over installing a new in-house server. If they prioritize user convenience, they may push for mobile apps and web portals that make it easy to access information and services from anywhere. Thus, understanding the values of IT stakeholders is important for aligning IT initiatives with organizational goals and needs.

Question 8

In the Plan-Do-Check-Act (PDCA)model,identify the step that requires the improvement team to identify its target improvement area.

Accepted Answer

The Plan step requires the improvement team to identify its target improvement area. In this step, the team analyzes the current process or system, identifies the problem areas or inefficiencies, and develops a plan to address them. Only after the target improvement area has been identified can the team move on to the Do step, where the plan is implemented.

Question 9

Which of the following best describes the service transition phase of the Information Technology Infrastructure Library (ITIL)?

Accepted Answer

The service transition phase in ITIL focuses on building, testing, and deploying services according to the design specifications to ensure they meet customer expectations.

Question 10

Identify the process that helps successful managers achieve high value from their investments in information technology (IT).

Accepted Answer

IT governance is the process that helps successful managers achieve high value from their investments in information technology (IT). IT governance encompasses the leadership, organizational structures, policies, processes, and practices that collectively ensure that IT investments support business objectives, maximize value creation, and manage IT risks appropriately.

Question 11

Which of the following provides a framework for information technology (IT)management and governance consisting of process descriptions,management guidelines,and models to assess maturity and capability for each process?

Accepted Answer

Control Objectives for Information and Related Technology (COBIT) provides a framework for IT management and governance consisting of process descriptions, management guidelines, and models to assess maturity and capability for each process. Committee of Sponsoring Organizations (COSO)2013 and International Standards Organization (ISO)27002 do not specifically focus on IT management and governance. Information Infrastructure Library (ITIL) provides best practices for IT service management, but does not have a comprehensive framework for overall IT management and governance.

Question 12

Patrick,a senior manager,has decided to promote one of his team members as an associate mentor based on her skill and hard work.Which stage in the Plan-Do-Check-Act (PDCA)model corresponds to this scenario?

Accepted Answer

The "Do" step in the PDCA model corresponds to the scenario where Patrick, a senior manager, has decided to promote one of his team members as an associate mentor based on her skill and hard work.

Question 13

Which of the following is a goal of effective information technology (IT)governance?

Accepted Answer

The answer of Which of the following is a goal...

Question 14

_____ is a useful tool to improve the quality and measurability of information technology (IT)governance or to implement a system for improved regulatory compliance.

Accepted Answer

COBIT is a framework that provides guidelines for effective IT governance and management. It helps organizations to align their IT objectives with their business goals, manage risks related to IT, and ensure regulatory compliance. It also offers a set of standardized control objectives and practices for measuring and improving the quality of IT processes. ITIL, COSO, and ISO are also useful frameworks for IT governance and management, but they have slightly different focuses and objectives.

Question 15

Which of the following frameworks provides information technology (IT)services based on a synthesis of the best ideas from international practitioners?

Accepted Answer

IT Infrastructure Library (ITIL) provides a framework for IT service management that is based on best practices from international practitioners. It offers specific guidance for IT professionals and organizations on planning, delivering, and supporting IT services. The other frameworks listed also provide guidance for IT management and control, but they do not specifically focus on the synthesis of international best practices in the same way that ITIL does.

Question 16

_____ is a set of guidelines whose goal is to align information technology resources and processes with business objectives,quality standards,monetary controls,and security needs.

Accepted Answer

The description matches the objectives of COBIT, which is a framework for IT governance and management. ISO 27002 is a standard for information security, COSO 2013 is a framework for internal control, and ITIL is a framework for IT service management. While these frameworks may have some overlap, COBIT best fits the given description.

Question 17

_____ advocates that information technology services be aligned with the objectives of the business and support the core business processes.

Accepted Answer

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management that focuses on aligning IT services with the needs of the business.

Question 18

_____ ensures that the new and/or changed services are modeled effectively to meet customer expectations.

Accepted Answer

Service design is the phase in ITIL that ensures new or changed services are designed effectively to meet customer expectations. It involves the design of services, processes, and policies to realize the service provider's strategy and facilitate the introduction of these services into supported environments.

Question 19

Which phase of the Information Technology Infrastructure Library (ITIL)involves understanding the service offerings required to meet the needs of the IT customers?

Accepted Answer

Service strategy involves understanding the needs of the IT customers and defining service offerings to meet those needs. Service design focuses on designing services based on the requirements identified in the service strategy phase. Service transition involves transitioning services from design to operation, and service operation involves delivering and managing the services on an ongoing basis.

Question 20

Which of the following is an overview of the international standards organization (ISO)framework?

Accepted Answer

The overview of the ISO framework is that it provides best practice recommendations on information security management for use by those responsible for initiating, implementing, or maintaining information security management systems. The other options listed describe frameworks or standards from different organizations.

Quiz 5: Corporate and It Governance

Which of the following is a method used to achieve the goals of information technology (IT) governance?

In the context of Information Technology Infrastructure Library,_____ provides a means for an information technology (IT) organization to measure and improve the service levels.

Which of the following is true of internal control?

Which of the following is true of the Committee of Sponsoring Organizations (COSO) 2013 framework?

In the context of Information Technology Infrastructure Library,_____ delivers information technology (IT) services on an ongoing basis while monitoring the overall quality of the service.

Which of the following factors influences information technology (IT) related initiatives?

In the Plan-Do-Check-Act (PDCA) model,identify the step that requires the improvement team to identify its target improvement area.

Which of the following best describes the service transition phase of the Information Technology Infrastructure Library (ITIL) ?

Identify the process that helps successful managers achieve high value from their investments in information technology (IT) .

Which of the following provides a framework for information technology (IT) management and governance consisting of process descriptions,management guidelines,and models to assess maturity and capability for each process?

Patrick,a senior manager,has decided to promote one of his team members as an associate mentor based on her skill and hard work.Which stage in the Plan-Do-Check-Act (PDCA) model corresponds to this scenario?

Which of the following is a goal of effective information technology (IT) governance?

_____ is a useful tool to improve the quality and measurability of information technology (IT) governance or to implement a system for improved regulatory compliance.

Which of the following frameworks provides information technology (IT) services based on a synthesis of the best ideas from international practitioners?

_____ is a set of guidelines whose goal is to align information technology resources and processes with business objectives,quality standards,monetary controls,and security needs.

_____ advocates that information technology services be aligned with the objectives of the business and support the core business processes.

_____ ensures that the new and/or changed services are modeled effectively to meet customer expectations.

Which phase of the Information Technology Infrastructure Library (ITIL) involves understanding the service offerings required to meet the needs of the IT customers?

Which of the following is an overview of the international standards organization (ISO) framework?