Question 1

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

Accepted Answer

KIA Motors did introduce an intelligent QC system to analyze customer complaints and used data mining tools for analysis.

Question 2

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

Accepted Answer

The answer of Data backups by themselves provide durability to...

Question 3

Inaccurate cash flow projection led to the demise of the investment bank Lehman Brothers in September 2008.

Accepted Answer

The answer of Inaccurate cash flow projection led to the...

Question 4

Second Life has a special forum on training and learning using __________ that organizations can use for employees,partners,and customers.

Accepted Answer

Second Life is a virtual world platform, so the special forum on training and learning would naturally involve using virtual worlds for training and learning purposes.

Question 5

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

Accepted Answer

A Standard Operating Procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. Its aim is to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.

Question 6

The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes,which are changing constantly.To manage HR,finance,logistics,and production scheduling applications,the company implemented __________ software,which enabled data sharing.

Accepted Answer

The best choice for managing HR, finance, logistics, and production scheduling applications for a company as large and complex as Cirque du Soleil is IBM WebSphere Business Integration software. This software allows for data sharing across various departments and functions, which is crucial for managing such a diverse and constantly changing operation. Cisco and Trovix Intelligent Search are not suitable options for this type of comprehensive solution, and SimMAGIC is not a commonly known or utilized software in this context.

Question 7

Human resources information systems (HRISs),which were implemented on company networks since the late 1990s,have been moved to intranets and __________;and HR apps are leased in __________ arrangements.

Accepted Answer

HRISs have evolved over time and are now often hosted on cloud computing platforms, offering software as a service (SaaS) solutions. This means that the software is leased from a vendor rather than being owned outright by the company.

Question 8

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Accepted Answer

Data validation techniques are used to detect and correct errors in data entry, such as ensuring that the zip code entered matches the address.

Question 9

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

Accepted Answer

OLTP systems are designed to process data in real time as transactions occur, making them well-suited for reservation systems used by airlines and concert ticket sales.

Question 10

At the __________ level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Accepted Answer

The answer of At the __________ level,managers,supervisors,and workers need detailed...

Question 11

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Accepted Answer

At the strategic level, managers need summarized, not detailed data, and the focus is on long-term trends and big-picture elements rather than real-time data, which is more crucial for operational decisions.

Question 12

Each level of management has its own data needs,decision making responsibilities,and time horizons.

Accepted Answer

Each level of management has specific roles and responsibilities that require different types of data and information, as well as varying decision-making responsibilities and time horizons.

Question 13

Cash flow projection is the process of identifying the financing of assets,including software,that need to be acquired or developed.It includes comparing alternatives or evaluating buy-versus-lease options.

Accepted Answer

The answer of Cash flow projection is the process of...

Question 14

Core operations are supported by TPSs that monitor,collect,store,process,and disseminate information for both financial and non-financial (e.g. ,hiring)transactions.

Accepted Answer

TPSs (Transaction Processing Systems) are designed to support core operations by monitoring, collecting, storing, processing, and disseminating information for both financial and non-financial transactions. This statement is true.

Question 15

HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.

Accepted Answer

HRM applications involve ethical issues because the process of recruiting and selecting employees and evaluating their performance can raise ethical concerns related to discrimination, bias, privacy, and fairness. It is important for HR professionals to be aware of these ethical considerations and ensure that they are addressed appropriately.

Question 16

The purpose of __________ is to identify deviations from objectives and plans as soon as possible in order to take corrective action.

Accepted Answer

The answer of The purpose of __________ is to identify...

Question 17

With XBRL,all of the company's financial data are collected,consolidated,published,and consumed without the need to use Excel spreadsheets.

Accepted Answer

XBRL stands for eXtensible Business Reporting Language and it is a language used to standardize the representation of financial and non-financial data. With XBRL, all of the company's financial data can be collected, consolidated, published, and consumed without the need to use Excel spreadsheets. This helps to reduce errors, save time, and improve data accuracy.

Question 18

There is no shortage of customer and sales data,but there is a shortage of reliable,high-quality data and insight about how to use that data for better decisions that improve performance.

Accepted Answer

The statement is correct as it highlights the importance of reliable and high-quality data for making better decisions that ultimately improve performance.

Question 19

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

Accepted Answer

These activities are all examples of control activities, which are designed to help a company achieve its goals by ensuring that its operations are running smoothly and efficiently. By tracking sales, inventory levels, orders, and customer support, a company can identify areas where it may need to make improvements, as well as opportunities for growth and success.

Question 20

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Accepted Answer

The answer of At the operational level,middle-level managers make tactical...

Quiz 9: Operational Planning and Control Systems

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

Inaccurate cash flow projection led to the demise of the investment bank Lehman Brothers in September 2008.

Second Life has a special forum on training and learning using __________ that organizations can use for employees,partners,and customers.

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes,which are changing constantly.To manage HR,finance,logistics,and production scheduling applications,the company implemented __________ software,which enabled data sharing.

Human resources information systems (HRISs) ,which were implemented on company networks since the late 1990s,have been moved to intranets and ;and HR apps are leased in arrangements.

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

At the __________ level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Each level of management has its own data needs,decision making responsibilities,and time horizons.

Cash flow projection is the process of identifying the financing of assets,including software,that need to be acquired or developed.It includes comparing alternatives or evaluating buy-versus-lease options.

Core operations are supported by TPSs that monitor,collect,store,process,and disseminate information for both financial and non-financial (e.g. ,hiring)transactions.

HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.

The purpose of __________ is to identify deviations from objectives and plans as soon as possible in order to take corrective action.

With XBRL,all of the company's financial data are collected,consolidated,published,and consumed without the need to use Excel spreadsheets.

There is no shortage of customer and sales data,but there is a shortage of reliable,high-quality data and insight about how to use that data for better decisions that improve performance.

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Quiz 9: Operational Planning and Control Systems

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

Data backups by themselves provide durability to protect data integrity in case of a system crash or other failure.

Inaccurate cash flow projection led to the demise of the investment bank Lehman Brothers in September 2008.

Second Life has a special forum on training and learning using __________ that organizations can use for employees,partners,and customers.

A standard operating procedure,or SOP,is a loosely defined and suggested procedure for completing a process or function,such as a quality control process or function.

The traveling circus Cirque du Soleil schedules and transports 20,000 performers and stage equipment and costumes,which are changing constantly.To manage HR,finance,logistics,and production scheduling applications,the company implemented __________ software,which enabled data sharing.

Human resources information systems (HRISs) ,which were implemented on company networks since the late 1990s,have been moved to intranets and __________;and HR apps are leased in __________ arrangements.

Data validation techniques,such as validating that the zip code is consistent with the address,are used to detect and correct data entry errors.

Reservation systems used by airlines and for concert tickets sales are online transaction processing (OLTP)systems because data are processed as soon as transactions occur,in real time.

At the __________ level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

At the strategic level,managers,supervisors,and workers need detailed data,in real-time or near real-time,and the ability to respond to what they learn from functional ISs.

Each level of management has its own data needs,decision making responsibilities,and time horizons.

Cash flow projection is the process of identifying the financing of assets,including software,that need to be acquired or developed.It includes comparing alternatives or evaluating buy-versus-lease options.

Core operations are supported by TPSs that monitor,collect,store,process,and disseminate information for both financial and non-financial (e.g. ,hiring)transactions.

HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.

The purpose of __________ is to identify deviations from objectives and plans as soon as possible in order to take corrective action.

With XBRL,all of the company's financial data are collected,consolidated,published,and consumed without the need to use Excel spreadsheets.

There is no shortage of customer and sales data,but there is a shortage of reliable,high-quality data and insight about how to use that data for better decisions that improve performance.

Tracking sales,inventory levels,orders,and customer support are examples of control activities.

At the operational level,middle-level managers make tactical decisions that focus on intermediate-term issues to fulfill the organization's mission,objectives,and strategy.

Human resources information systems (HRISs) ,which were implemented on company networks since the late 1990s,have been moved to intranets and ;and HR apps are leased in arrangements.