Question 1

Consumer product and retail industries lose about $40 billion annually,or 3.5 percent of their sales,due to __________.
A)fraud
B)compliance failures
C)supply chain inefficiencies
D)quality control failures

Accepted Answer

Supply chain inefficiencies result in losses for consumer product and retail industries, amounting to $40 billion annually or 3.5% of their sales.

Question 2

Why are ERP systems strategic weapons for food manufacturers?
A)The threats and potential costs associated with food safety have decreased because of data transparency.
B)ERP systems have lowered global barriers to entry into the food industry.
C)ERP systems are needed for controlling costs,managing inventory,and meeting government regulations given the food industry's margin pressures.
D)ERP systems are needed to monitor competitors' business practices and quickly respond to them.

Accepted Answer

ERP systems are strategic weapons for food manufacturers because they help control costs, manage inventory, and meet government regulations, which are particularly important given the industry's margin pressures. This allows companies to operate more efficiently and effectively, ultimately helping them to gain a competitive advantage in the marketplace.

Question 3

Enterprise systems are integrated ISs that support core business processes and functions.How is integration achieved?
A)Integration is achieved by connecting wired and wireless computer networks so they can share applications.
B)Integration is achieved by outsourcing to vendors that replace stand-alone ISs with a single IS.
C)Integration is achieved by linking databases and data warehouses so they can share data.
D)Integration is achieved by using cloud computing.

Accepted Answer

Integration is achieved by linking databases and data warehouses so they can share data. This allows different departments and functions within an organization to access and use the same data, enabling a more efficient and streamlined operation. The other choices are not accurate methods for achieving integration in enterprise systems.

Question 4

Typically,as business strategies and technologies changed,older legacy systems were:
A)modified repeatedly and patched to the point where they just could not be modified anymore.
B)immediately replaced with the latest software,hardware,and network technologies
C)gradually replaced with cloud computing solutions.
D)interfaced with newer information technologies so they could exchange data without limitations.

Accepted Answer

The answer of Typically,as business strategies and technologies changed,older legacy...

Question 5

Characteristics of enterprise systems include all of the following except:
A)Because of their complexity,enterprise systems are leased or licensed from vendors and customized with support from IT personnel who are familiar with their company's business processes.
B)There is a trend toward ERP as a service,which is increasing.
C)Enterprise systems automated existing business processes to minimize disruption and training costs.
D)To simplify and reduce the high cost of the ERP software selection process,there is an annual ERP Vendor Shootout to help ERP selection teams at companies with manufacturing,distribution,or project-oriented requirements.

Accepted Answer

The answer of Characteristics of enterprise systems include all of...

Question 6

What is the first step toward becoming an agile manufacturer?
A)Reengineer financial business processes
B)Develop the means to monitor the marketplace
C)Develop new products and services for current and prospective customers
D)Implement inventory tracking systems

Accepted Answer

Developing the means to monitor the marketplace is the first step towards becoming an agile manufacturer. This involves analyzing the market and identifying customer needs and preferences, as well as tracking trends and competition. With this information, the manufacturer can adapt their operations and product offerings more quickly to meet customer demands.

Question 7

Typically,how are ERP systems acquired?
A)By purchasing or leasing packaged software
B)Built in-house
C)Built with proprietary software
D)Custom built by consulting companies and vendors

Accepted Answer

Typically, companies acquire ERP systems by purchasing or leasing packaged software. This allows them to customize the system to fit their specific needs without having to build it from scratch. Building in-house or with proprietary software can be time-consuming and expensive, and custom-built options may not be as scalable or reliable as packaged software.

Question 8

Under Armour Inc. ,the originator of performance apparel,was having had sharp spikes in orders.The company reduced the cost and effort of their order fulfillment process by replacing manual processes with __________ that provide data about resource availability and delivery dates.
A)available-to-promise (ATP)capabilities
B)enterprise systems
C)information silos
D)customer relationship management (CRM)capabilities

Accepted Answer

Available-to-promise (ATP) capabilities provide data about resource availability and delivery dates, which can improve order fulfillment processes by reducing the cost and effort required. Enterprise systems, information silos, and customer relationship management (CRM) capabilities are not directly related to improving order fulfillment processes in the same way that ATP capabilities are.

Question 9

__________ help organizations identify,select,organize,disseminate,preserve,and share information and expertise.
A)CPFR systems
B)ERP systems
C)KM systems
D)SCM software

Accepted Answer

KM (Knowledge Management) systems are designed to help organizations manage their information and knowledge resources. They facilitate the identification, selection, organization, dissemination, preservation, and sharing of information and expertise, enabling organizations to make better decisions, improve efficiency and effectiveness, and enhance innovation and learning. CPFR (Collaborative Planning, Forecasting and Replenishment), ERP (Enterprise Resource Planning), and SCM (Supply Chain Management) software, on the other hand, focus on specific business processes and functions, such as sales and forecasting, resource allocation and scheduling, and logistics and inventory management. While they may involve sharing and exchanging data and information, they do not necessarily provide the same level of knowledge management capabilities as KM systems.

Question 10

Business-to-business integration (B2Bi)is vital for efficient and accurate flow of data across internal ISs and external business partners.B2Bi and secure data exchange over the Internet is done through __________.
A)wireless routers
B)B2B gateways
C)data sources
D)enterprise application integration (EAI)middleware

Accepted Answer

B2B gateways facilitate secure data exchange over the Internet, making them the best choice for B2Bi integration. Wireless routers are not directly involved in B2B integration, data sources are simply where data is stored, and EAI middleware is useful for integrating different internal systems, but not specifically for B2B integration.

Question 11

Each of the following describes ERP systems except:
A)ERP apps interface with business partners through a B2B gateway,but cannot interface with legacy apps.
B)From a technology perspective,ERP is the software infrastructure that links an enterprise's internal apps and supports its external business processes.
C)ERP apps are modular,and the modules are integrated with each other to expand capabilities.
D)Departments can easily stay informed of what's going on in other departments that impact its operations or performance.

Accepted Answer

ERP systems can interface with legacy apps, so option A is incorrect.

Question 12

Prior to selecting and implementing an ERP or other enterprise system,it's essential that a company identify the _____.
A)problems to be solved
B)goals to be achieved and type of support the IS is to provide
C)problems to be solved,goals to be achieved,and type of support the IS is to provide
D)cost of implementation and maintenance

Accepted Answer

It is essential for a company to identify the problems to be solved, goals to be achieved, and the type of support the IS (Information System) is to provide before selecting and implementing an ERP or other enterprise system. This will ensure that the selected system aligns with the company's strategic objectives, improves efficiency, and provides the required support. While the cost of implementation and maintenance is also a crucial factor, it is not sufficient on its own and needs to be considered in conjunction with the identified problems, goals, and required support.

Question 13

__________ is the ability to thrive in a changing environment,which can be achieved by streamlining processes for quick response.
A)Agility
B)Scalability
C)Reengineering
D)Collaborative planning

Accepted Answer

Agility refers to the ability to adapt and thrive in a changing environment. Streamlining processes for quick response is one way to achieve agility. Scalability refers to the ability to grow or expand without hindering performance, reengineering involves restructuring processes for improved efficiency, and collaborative planning involves working with others to create plans and achieve goals.

Question 14

Enterprise systems help managers and companies improve their performance by enabling them to __________.
A)distribute data and periodic reports via e-mail internally to authorized users.
B)seamlessly share real-time data internally among departments and with external business partners.
C)consolidate data stores into a central data repository.
D)outsource business processes to SaaS vendors and eliminate waste.

Accepted Answer

Enterprise systems are designed to allow different departments within a company to seamlessly share real-time data, both internally and with external business partners. This helps managers and companies improve their performance by enabling them to make better-informed decisions based on accurate and up-to-date data. While options A and C are also benefits of enterprise systems, they do not fully capture the potential value that can be achieved through real-time data sharing capabilities. Option D, outsourcing business processes to SaaS vendors, is a potential strategy for improving performance but is not directly related to the benefits of enterprise systems.

Question 15

With __________,suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.
A)CPFR systems
B)ERP systems
C)KM systems
D)SCM software

Accepted Answer

CPFR (Collaborative Planning, Forecasting and Replenishment) systems enable suppliers and retailers to work together in demand forecasting, inventory management, and logistics planning to ensure adequate supply of raw materials and finished goods in the supply chain. ERP (Enterprise Resource Planning) systems manage business processes and data across functional areas within an organization. KM (Knowledge Management) systems help in collecting and sharing organizational knowledge. SCM (Supply Chain Management) software manages the flow of goods and services within the supply chain.

Question 16

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?
A)Applications must be tightly aligned with well-defined and designed business processes.
B)Initial costs to purchase or lease and set up the ERP are very low,but maintenance might be extremely high.
C)Selecting the appropriate ERP is time-consuming,complex,and expensive.
D)Apps may be too complex for employees to use correctly to improve efficiency and ROI.

Accepted Answer

The statement "Initial costs to purchase or lease and set up the ERP are very low, but maintenance might be extremely high" is incorrect. ERP implementation is generally a significant upfront investment, and maintenance costs are usually lower.

Question 17

Lessons learned from ERP failures include each of the following except:
A)Several of the best companies have suffered devastating consequences from ERP failures that had led to multi-million dollar losses,bankruptcy,or lawsuits.
B)Most often,ERP failures are eventually fixed and remain in use,which gives the false impression that the ERP was successful from the start.
C)The success-as well as failure-of ERP depends on organizational and technological factors that occur prior to,during,and after the implementation.
D)Vendor blogs,white papers,and YouTube posts are good sources of objective data for selecting a compatible ERP solution.

Accepted Answer

The statement about vendor blogs, white papers, and YouTube posts being good sources of objective data for selecting a compatible ERP solution is false. These sources typically provide biased information and should not be relied upon solely for selecting an ERP system.

Question 18

The greatest challenges when implementing enterprise systems are due to _____.
A)the technologies
B)vendors
C)process and change management
D)end-users

Accepted Answer

The implementation of enterprise systems involves significant changes in processes, procedures, and workflows, which can be challenging for organizations to manage. Ensuring that employees are adequately trained and onboarded to the new system can also be a hurdle. While technologies, vendors, and end-users can all present challenges, process and change management are often cited as the greatest obstacles.

Question 19

__________ are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.
A)CPFR systems
B)ERP systems
C)KM systems
D)SCM software

Accepted Answer

ERP systems (Enterprise Resource Planning) are the commercial software packages that integrate different business processes including supply chains, manufacturing, financial, human resources, budgeting, sales, and customer service. CPFR systems (Collaborative Planning, Forecasting, and Replenishment), KM systems (Knowledge Management), and SCM software (Supply Chain Management) are relevant to specific areas of business management but not as comprehensive as ERP systems.

Question 20

Which is not one of the reasons why companies might need to migrate from legacy systems to enterprise systems?
A)Legacy systems have high maintenance costs.
B)Monolithic legacy architectures are inflexible.
C)Legacy systems are hardwired by predefined process flows making integration with Internet-based apps difficult or impossible.
D)Enterprise systems require retraining of end users whose productivity will slow initially as they adjust to a new way of doing their jobs.

Accepted Answer

This statement implies that migrating to enterprise systems involves retraining of end users and a temporary decrease in productivity as they adjust to the new system. However, this is not a reason why companies need to migrate from legacy systems, but rather a potential challenge they may face during the migration process. The other options (A, B, and C) all provide valid reasons for why companies may need to migrate from legacy systems to enterprise systems.

Quiz 10: Enterprise Information Systems

Consumer product and retail industries lose about $40 billion annually,or 3.5 percent of their sales,due to __________.

Why are ERP systems strategic weapons for food manufacturers?

Enterprise systems are integrated ISs that support core business processes and functions.How is integration achieved?

Typically,as business strategies and technologies changed,older legacy systems were:

Characteristics of enterprise systems include all of the following except:

What is the first step toward becoming an agile manufacturer?

Typically,how are ERP systems acquired?

Under Armour Inc. ,the originator of performance apparel,was having had sharp spikes in orders.The company reduced the cost and effort of their order fulfillment process by replacing manual processes with __________ that provide data about resource availability and delivery dates.

__________ help organizations identify,select,organize,disseminate,preserve,and share information and expertise.

Business-to-business integration (B2Bi) is vital for efficient and accurate flow of data across internal ISs and external business partners.B2Bi and secure data exchange over the Internet is done through __________.

Each of the following describes ERP systems except:

Prior to selecting and implementing an ERP or other enterprise system,it's essential that a company identify the _____.

__________ is the ability to thrive in a changing environment,which can be achieved by streamlining processes for quick response.

Enterprise systems help managers and companies improve their performance by enabling them to __________.

With __________,suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?

Lessons learned from ERP failures include each of the following except:

The greatest challenges when implementing enterprise systems are due to _____.

__________ are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

Which is not one of the reasons why companies might need to migrate from legacy systems to enterprise systems?