Question 1

In the context of companies trying different strategic postures to compete in an uncertain future, _____ are those who take the current industry structure and its future evolution as givens and choose where to compete.
A) shapers
B) category captains
C) adapters
D) gatekeepers
E) first-movers

Accepted Answer

Adapters are those who accept the industry structure and choose where to compete, based on their own strengths and weaknesses. They adapt to the challenges and opportunities present in the industry, rather than trying to shape or change it. Shapers, on the other hand, actively try to change the industry structure to suit their own needs, while category captains are dominant players in a specific product category. Gatekeepers control access to critical resources or markets, and first-movers are companies that seek to be the first to enter a new market or introduce a new product.

Question 2

The companies that lead change most effectively establish a sense of
A) empathy.
B) urgency.
C) complacency.
D) competition.
E) cooperation.

Accepted Answer

Establishing a sense of urgency is crucial in leading change, as it motivates people to take action and makes it clear that the change is a priority. Empathy and cooperation are important skills for leaders but alone, they may not be enough to successfully drive change. Complacency and competition can actually hinder change by promoting resistance and division, respectively.

Question 3

_____ try to change the structure of their industries, creating a future competitive landscape of their own design.
A) Adapters
B) Continuous learning
C) Shapers
D) Change agents
E) Gatekeepers

Accepted Answer

Shapers try to change the structure of their industries, creating a future competitive landscape of their own design. Adapters adjust to changes in their environment, continuous learners seek out new information and skills, change agents drive organizational transformations, and gatekeepers control access to information or resources.

Question 4

Which of the following methods to managing resistance involves managers applying punishment or the threat of punishment to those who resist change?
A) negotiation and rewards
B) explicit and implicit coercion
C) manipulation and cooptation
D) education and communication
E) facilitation and support

Accepted Answer

The method of explicit and implicit coercion involves managers using punishment or the threat of punishment to those who resist change. This involves forcing individuals to comply with the change by using negative consequences. Therefore, B is the correct answer.

Question 5

When people are resistant to a change because of adjustment problems, the most effective way to manage the resistance is through
A) manipulation and cooptation.
B) facilitation and support.
C) explicit and implicit coercion.
D) centralization and micromanagement.
E) negotiation and rewards.

Accepted Answer

Facilitation and support are the most effective ways to manage resistance due to adjustment problems as they involve addressing the concerns of the resistant group and providing them with adequate training, resources, and support to cope with the change. Through this approach, the resistant group can feel valued and empowered, which can eventually result in their successful adoption of the change. The other options such as manipulation and coercion can create a negative work environment and breed further resistance, while centralization and micromanagement can stifle creativity and innovation. Rewards can also help motivate the resistant group but should not be the only strategy employed.

Question 6

_____ is a vital route to renewable competitive advantage.
A) Continuous learning
B) Adaptation
C) Shaping
D) Change agents
E) Movement

Accepted Answer

Continuous learning allows an organization to constantly improve and innovate, leading to a sustainable competitive advantage. It enables an organization to adapt to changing market conditions and stay ahead of competitors. Shaping, change agents, and movement are all related to making changes within an organization, but they are not necessarily a route to a competitive advantage. Adaptation is important but without continuous learning, it is difficult to sustain a competitive edge.

Question 7

Continuous learning is a repeating cycle of all the following steps except
A) exploration.
B) discovery.
C) action.
D) initiation.
E) recognition.

Accepted Answer

The repeating cycle of continuous learning typically includes exploration (seeking new information or ideas), discovery (learning and processing that information), action (applying what was learned), and recognition (reflecting on the results and identifying opportunities for further learning). Initiation does not typically fit into this cycle.

Question 8

A _____ can occur when performance is good but someone realizes that it could be better.
A) force-field analysis
B) moving
C) performance gap
D) freezing
E) melding

Accepted Answer

A performance gap refers to the difference between actual performance and desired performance. In this scenario, performance may be good, but someone recognizes that there is room for improvement and a performance gap exists.

Question 9

Trying to change the structure of an industry is
A) adapting.
B) an opportunity.
C) shaping.
D) refreezing.
E) development.

Accepted Answer

Trying to change the structure of an industry is shaping, which involves intentionally altering the shape of a system or organization.

Question 10

During the unfreezing stage of the three-stage model to manage resistance against change, management
A) strengthens the new behaviors that support the change.
B) creates new behaviors that are as rigid as the old ones.
C) establishes a vision of where the company is heading.
D) realizes that the past ways of thinking, feeling, and doing things are so obsolete.
E) implements control systems that support the change.

Accepted Answer

During the unfreezing stage, management recognizes that existing behaviors and mindsets are outdated and need to be changed, which is essential for preparing the organization for transformation.

Question 11

Based on the scenario, the first assignment is an example of
A) benchmarking.
B) gap analysis.
C) SWOT analysis.
D) technology audit.
E) environmental scanning.

Accepted Answer

The answer of Based on the scenario, the first assignment...

Question 12

Which of the following is the most effective method of managing inertia?
A) moving
B) unfreezing
C) participation
D) communication
E) refreezing

Accepted Answer

Unfreezing is the most effective method of managing inertia as it involves creating awareness and acceptance of the need for change, which can help in overcoming resistance to change. Moving, participation, communication, and refreezing are important in managing change but may not be effective in managing inertia.

Question 13

Groups at all levels in an organization, can do all of the following except
A) hold change efforts together.
B) communicate information about the changes.
C) provide the means for enacting new behaviors.
D) establish a sense of urgency.
E) lead the change.

Accepted Answer

Establishing a sense of urgency is typically a responsibility of leadership or top management, not groups at all levels.

Question 14

Which of the following is best described as responding to pressure after a problem has arisen?
A) reactive change
B) proactive change
C) reverse mentoring
D) refreezing
E) reverse brainstorming

Accepted Answer

Reactive change is a change that occurs in response to pressure or a problem that has already arisen.

Question 15

Needs that customers have not yet experienced are
A) meaningful.
B) clear.
C) unarticulated.
D) distinct.
E) expected.

Accepted Answer

Unarticulated needs are those that customers have not yet expressed or experienced. These needs may be difficult to uncover, but they can be valuable opportunities for businesses to innovate and create new products or services that meet previously unconsidered needs. Meaningful, clear, distinct, and expected needs are all important, but they are not necessarily unarticulated.

Question 16

Which of the following is a drawback of using education and communication to manage resistance to change?
A) It limits the participation of people in the implementation of the change.
B) It excludes feedback and listening.
C) It can become time-consuming if lots of people are involved.
D) It is inappropriate when there is inaccurate information and analysis.
E) It is the most expensive method.

Accepted Answer

Education and communication can become time-consuming when many people are involved, as it requires thorough explanation and discussion to ensure understanding and buy-in.

Question 17

_____ is best described as anticipating and preparing for an uncertain future.
A) Reverse brainstorming
B) Reverse mentoring
C) Proactive change
D) Disruptive innovation
E) Reactive change

Accepted Answer

Proactive change is the process of anticipating and preparing for an uncertain future through continuous monitoring, analysis, and development of strategies to mitigate potential risks and take advantage of emerging opportunities. It involves taking a forward-looking approach to decision-making rather than simply reacting to changes as they occur.

Question 18

Needs that customers acknowledge and try to satisfy are
A) unarticulated.
B) articulated.
C) proactive changes.
D) adaptations.
E) required.

Accepted Answer

Needs that customers acknowledge and try to satisfy are called articulated needs. These are the needs that are explicitly stated by customers during their interactions with a company.

Question 19

Based on the scenario, the second assignment is an example of
A) benchmarking.
B) reverse mentoring.
C) SWOT analysis.
D) technology audit.
E) gap analysis.

Accepted Answer

The answer of Based on the scenario, the second assignment...

Question 20

During the _____, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.
A) unfreezing
B) moving
C) refreezing
D) molding
E) force-field analysis

Accepted Answer

Unfreezing is the stage where management recognizes the need for change and acknowledges that current practices are no longer effective. This realization creates a sense of discomfort that encourages them to explore new ways of doing things.

Quiz 15: Innovating and Changing

In the context of companies trying different strategic postures to compete in an uncertain future, _____ are those who take the current industry structure and its future evolution as givens and choose where to compete.

The companies that lead change most effectively establish a sense of

_____ try to change the structure of their industries, creating a future competitive landscape of their own design.

Which of the following methods to managing resistance involves managers applying punishment or the threat of punishment to those who resist change?

When people are resistant to a change because of adjustment problems, the most effective way to manage the resistance is through

_____ is a vital route to renewable competitive advantage.

Continuous learning is a repeating cycle of all the following steps except

A _____ can occur when performance is good but someone realizes that it could be better.

Trying to change the structure of an industry is

During the unfreezing stage of the three-stage model to manage resistance against change, management

Based on the scenario, the first assignment is an example of

Which of the following is the most effective method of managing inertia?

Groups at all levels in an organization, can do all of the following except

Which of the following is best described as responding to pressure after a problem has arisen?

Needs that customers have not yet experienced are

Which of the following is a drawback of using education and communication to manage resistance to change?

_____ is best described as anticipating and preparing for an uncertain future.

Needs that customers acknowledge and try to satisfy are

Based on the scenario, the second assignment is an example of

During the _____, management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.