Question 1

Which of the following is an advantage of one-way communication over two-way communication?
A) It is more accurate than two-way communication.
B) It is less difficult and time-consuming than two-way communication.
C) It helps the receivers understand the information better when compared to two-way communication.
D) It provides better scope for opinions and suggestions than two-way communication.
E) It creates fewer problems in the process when compared to two-way communication.

Accepted Answer

One-way communication is faster and less complex compared to two-way communication, as it does not require any response or feedback from the receiver. Therefore, it can be preferred in situations where time is a constraint or the message is simple and straightforward.

Question 2

Ian, a senior employee, has been assigned a task by his manager, Miranda. He has been asked to monitor the activities of some new employees in the team and report to her if he finds them engaged in activities that are not work related. Ian finds that the new employees were spending far too much time on social networking sites at work. However, instead of reporting this to Miranda straightaway, he advises the new employees to refrain from using those sites in the future. Moreover, he tells Miranda that the new employees were doing their work effectively. In this scenario, Ian has engaged in
A) encoding.
B) encrypting.
C) social loafing.
D) bootlegging.
E) filtering.

Accepted Answer

Ian has engaged in filtering, as he has selectively reported only positive information and withheld negative information from his manager. He filtered the information he conveyed to Miranda, by not mentioning the excessive use of social networking sites by the new employees.

Question 3

You are under an) _____ if you think there is a perfect correlation between what you say and what people hear.
A) misconception
B) illusion
C) delusion
D) hallucination
E) spell

Accepted Answer

The answer of You are under an) _____ if you...

Question 4

Carl gives a formal presentation to his team members about the new software that he has recently reviewed. He feels that it will be very useful for his team and will increase efficiency. However, some members of the team disagree with Carl and argue that it could lead to a decrease in productivity. Carl, irritated at being challenged, feels that the team members are making excuses for being lazy. In the context of this scenario, Carl's judgment has been influenced by
A) his self-efficacy.
B) social facilitation effect.
C) noise.
D) groupthink.
E) his perception.

Accepted Answer

Carl's judgment is influenced by his perception, as he interprets the team's disagreement as an excuse for laziness rather than considering their concerns objectively.

Question 5

Kiera requested Ronald, her manager, for an extended break from work because she wanted to take a three-month course in gemology. However, Ronald refused to grant her leave. He explained to Kiera in a face-to-face meeting that there were too many projects with deadlines nearing, and he could not afford to let employees take long breaks. Although argumentative at first, Kiera understood the problem and consented to stay and work. Which of the following is a reason why oral communication was more appropriate than written communication for Ronald to use in this situation?
A) Oral communication can be revised several times before being sent.
B) Oral communication is more persuasive than written communication.
C) Oral communication provides no opportunity for questions to be asked and answered.
D) Oral communication provides more time to analyze the message than written communication.
E) Oral communication becomes a permanent record that can be saved.

Accepted Answer

In this situation, Ronald needed to persuade Kiera to stay and work rather than take an extended break. Oral communication allows for tone, inflection, and body language, which can help to persuade someone. Written communication does not offer these advantages.

Question 6

Kelly was instructed by her manager, Ira, during a coffee break not to share an e-mail with anyone since it contained proprietary information. Later, another manager, Jon, asked her to forward that e-mail since it was related to the work he was doing. He told Kelly that Ira had approved of him using the e-mail. Without asking for a written request, Kelly forwarded the e-mail to Jon. When Ira discovered this, she held Kelly responsible for insubordination and refused to believe her story. In the context of the communication between Jon and Kelly, which of the following is a disadvantage of oral communication that led to Kelly's difficult situation?
A) Oral communication can lead to spontaneous emotional outbursts.
B) The receiver of oral communication cannot sense the sender's sincerity.
C) Oral communication allows no scope for a permanent record of the message.
D) The receiver of oral communication has too much time to analyze the message.
E) Oral communication provides no scope for direct and immediate feedback.

Accepted Answer

The disadvantage of oral communication in this scenario is that it allows no scope for a permanent record of the conversation. Since Jon and Kelly did not have a written request from Ira to forward the email, Kelly had no evidence to prove that she was instructed to do so. If the instructions were given in writing, Kelly could have shown it to Ira as proof of her innocence.

Question 7

The human tendencies to filter and perceive subjectivity underlie much of the _____ communication.
A) effective
B) repetitive
C) ineffective
D) verbal
E) nonverbal

Accepted Answer

The question is asking about a type of communication that is influenced by the human tendency to filter and perceive subjectivity. This suggests a form of communication that is likely to be ineffective, since subjective perceptions can lead to misunderstandings and miscommunications. Therefore, the answer is C) ineffective communication.

Question 8

When you withhold, ignore, or distort information, you are using the process of
A) filtering.
B) decoding.
C) perception.
D) nonverbal behavior.
E) verbal behavior.

Accepted Answer

Filtering refers to the process of selectively choosing which information to share and which to withhold or manipulate based on personal biases, previous experiences, or desired outcomes.

Question 9

Scott, a company representative from the United States, and Samir, a company representative from India, are having problems understanding what each other expects regarding the completion on the project. This is most likely due to
A) people's perceptions can undermine attempts to communicate.
B) communication breakdowns often occur when business transactions take place between people from different countries.
C) people do not pay attention to everything going on around them.
D) people send mixed signals that can undermine the intended messages.
E) nonverbal communication patterns are different and confusing.

Accepted Answer

The question mentions that the company representatives are from different countries, which often leads to communication breakdowns due to cultural and language differences. Therefore, option B is the most likely reason for their misunderstanding.

Question 10

_____ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.
A) Perception
B) Filtering
C) Decoding
D) Encoding
E) Compound

Accepted Answer

Decoding problems occur when the receiver does not accurately interpret or process the message, which can happen due to not listening carefully or reading too quickly, leading to missing key points.

Question 11

Which of the following practices is best avoided in order to communicate effectively with someone who speaks a different language?
A) using active verbs
B) pausing frequently
C) repeating each important idea using different words
D) using compound, long sentences
E) using as many visual restatements as possible

Accepted Answer

Using compound, long sentences can make it difficult for someone who speaks a different language to follow and understand the message being communicated. It is better to use shorter, simpler sentences to ensure effective communication.

Question 12

Marvin, an employee at UniPal Corp., has recently joined the company and is being trained at present. However, he is not able to communicate well with his trainer, Melissa. As a result, Melissa feels that Marvin does not have the positive attitude or the will to work. She speaks to Marvin about the issue, but feels that he is not sincere enough in his statements since she has already formed opinions about him from his past behavior. In this scenario, Melissa's _____ does not allow her to interpret Marvin's statements correctly.
A) perception
B) self-efficacy
C) locus of control
D) self-esteem
E) motivation

Accepted Answer

Melissa's perception of Marvin, based on her past experiences with him, is clouding her interpretation of his statements and actions. As a result, she may be missing important information or misinterpreting his intentions.

Question 13

Which of these is an advantage of written communication?
A) It allows scope for immediate feedback.
B) It is more persuasive than oral communication.
C) It gives a sender complete control over where and when a message is read.
D) It is a permanent record that can be saved.
E) It makes it easier for a receiver to sense a sender's sincerity than oral communication does.

Accepted Answer

Written communication provides a permanent record that can be saved and referred to later. This can be useful for legal, historical, or reference purposes.

Question 14

Which of the following is recommended when making a presentation to an audience who speaks a different language?
A) Repeat each important idea using different words to explain the same concept.
B) Eliminate facial and hand gestures as they distract the audience.
C) Use passive verbs.
D) Use colloquial expressions frequently.
E) Avoid pausing between sentences.

Accepted Answer

Repeating important ideas using different words can help clarify the message for an audience who speaks a different language. This can increase their understanding and help them stay engaged. Eliminating facial and hand gestures, using passive verbs, and using colloquial expressions frequently can actually hinder the audience's understanding. Avoiding pausing between sentences may also make it difficult for the audience to follow along.

Question 15

Justin, an American sales manager, travels to Brazil to make a business presentation. His counterpart, Pedro, does not speak English very well. During the presentation, when Justin pauses after a question, Pedro takes a long time to respond. When he does respond, he uses poor grammar and mispronounces. How should Pedro's reaction be interpreted?
A) Pedro lacks experience in his field.
B) Pedro is thinking slowly in his language.
C) Pedro is not interested in the presentation.
D) Pedro has poor knowledge of the topic.
E) Pedro is stereotyping Justin.

Accepted Answer

Pedro's slow response and poor grammar and pronunciation suggest that he may be struggling with the language barrier and trying to formulate his thoughts in English. It is not necessarily a reflection of his experience, interest, or knowledge of the topic, nor is there any indication of stereotyping in this scenario.

Question 16

It is _____ to exaggerate or manipulate one's message, omit negative information, or state opinions as facts to achieve personal gain.
A) ethical
B) unethical
C) sincere
D) honest
E) decent

Accepted Answer

Exaggerating or manipulating a message, omitting negative information, or stating opinions as facts to achieve personal gain is considered unethical behavior. Ethics dictate that information should be presented truthfully and accurately, without any biases or personal interests guiding the message being conveyed.

Question 17

Tara works as a senior manager at TechWin Software Inc. As part of her improvement program, she asked her team members to state what they felt was a demerit in her leadership style. Nobody criticized her because they knew that she liked being praised by her peers and friends. In this scenario, the team members were engaged in
A) decoding.
B) accommodating.
C) filtering.
D) blogging.
E) encrypting.

Accepted Answer

The team members were filtering their feedback to avoid criticizing Tara and potentially facing negative repercussions.

Question 18

Joshua, a manager, instructed his subordinate, Leona, to mobilize their team and prepare a report on how the office could be made more environment-friendly. Leona misunderstood Joshua and explained to her team members that their manager wanted them to minimize the usage of office resources. In this context, why would it have been better for Joshua to communicate to Leona through an e-mail instead of instructing her orally?
A) The receiver can control where and when a message is read.
B) The sender can provide feedback immediately.
C) The message remains the same even if relayed through others.
D) The receiver can gauge the sender's sincerity better than when communicated orally.
E) The message is more persuasive than when released orally.

Accepted Answer

An email would ensure that the message remains consistent and unchanged when relayed to others, reducing the chance of misinterpretation.

Question 19

Which of the following is true of perception?
A) Perceptual processes primarily involve withholding, ignoring, or distorting information.
B) Perception is subjective because people's self-interested motives and attitudes toward the sender and the message bias their interpretations.
C) Communication becomes ineffective when people incorporate others' perspectives into their interpretation of issues.
D) The human tendencies to perceive subjectively underlie much of the effective communication.
E) As a result of perception, it can be assumed that the other person exactly means what a receiver thinks he or she means.

Accepted Answer

Perception is subjective because people's self-interest motives and attitudes toward the sender and the message bias their interpretations. This means that people's perceptions may not always be accurate, and their biases can affect how they interpret and understand communication.

Question 20

______ is the process of receiving and interpreting information.
A) Filtering
B) Encryption
C) Accommodation
D) Perception
E) Coding

Accepted Answer

Perception is the process of receiving and interpreting information through our senses (sight, hearing, touch, taste, and smell) and cognitive processes. It involves the organization, identification, and interpretation of sensory information to understand and make sense of the world around us.

Quiz 13: Communicating

Which of the following is an advantage of one-way communication over two-way communication?

You are under an) _____ if you think there is a perfect correlation between what you say and what people hear.

The human tendencies to filter and perceive subjectivity underlie much of the _____ communication.

When you withhold, ignore, or distort information, you are using the process of

Scott, a company representative from the United States, and Samir, a company representative from India, are having problems understanding what each other expects regarding the completion on the project. This is most likely due to

_____ problems arise when the receiver doesn't listen carefully or reads too quickly and overlooks a key point.

Which of the following practices is best avoided in order to communicate effectively with someone who speaks a different language?

Which of these is an advantage of written communication?

Which of the following is recommended when making a presentation to an audience who speaks a different language?

It is _____ to exaggerate or manipulate one's message, omit negative information, or state opinions as facts to achieve personal gain.

Which of the following is true of perception?

______ is the process of receiving and interpreting information.