What Is the Primary HR Challenge of Outsourcing

What is the primary HR challenge of outsourcing?

A) It raises labor costs because of overtime requirements.
B) A firm is still accountable for the actions of its subcontractors, but it exercises less control over them.
C) Subcontractors tend to take on less work than they can handle, which means that the firm needs to hire additional workers.
D) Customers tend to be more satisfied with subcontractors than with regular employees, which creates conflict in the workplace.