Traditionally, IT has paid close attention to business results, using business results to help focus on its own internal measures of performance.
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Q14: Most organizations that link measures of IT
Q15: IT investments do not always deliver the
Q16: Effective business metrics programs should also include
Q17: Research shows that merely adequate employee satisfaction
Q18: Undelivered IT value remains a serious concern
Q20: Customer satisfaction surveys are not very helpful
Q21: It is appropriate to include _ satisfaction
Q22: The type of metric that measures IT
Q23: The modified score card metric that accounts
Q24: The methodology that annually evaluates the key
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