Question 1

Explain how changes in social responsibility, government regulation/deregulation, social programs, protection against terrorism, and ethics put pressure on modern businesses.

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Question 2

Hyo runs an ice cream store with her family. Which of the following activities is a part of their procurement process?

Accepted Answer

Procurement refers to the process of obtaining goods or services. In this case, sending an order to their sugar supplier is a procurement activity as it involves obtaining the raw material needed to make the ice cream. Recording their daily sales revenue, making the ice cream, setting up an employee schedule, and taking an order for an ice cream cake are not part of the procurement process.

Question 3

Hyo runs an ice cream store with her family. Which of the following activities is a part of their fulfillment process?

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Question 4

Hyo runs an ice cream store with her family. Which of the following activities is a part of their procurement?

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Question 5

What are switching costs, and why would a company care about them?

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Question 6

Discuss why the variable cost of digital products is extremely low.

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Question 7

Ted works in his family's bakery business. They supply bread and rolls to neighboring restaurants, and they have their own store front where they sell breads, rolls, pastries, cookies and cupcakes. Ted wants to start a Cookie Club that gives each member (joining is free) a free cookie after they have purchased a dozen. This idea Reflects which one of Porter's five competitive forces?

Accepted Answer

The idea of starting a Cookie Club that rewards customers with a free cookie after they have purchased a dozen reflects the bargaining power of customers. By offering this incentive, Ted is trying to increase customer loyalty and encourage repeat purchases from customers. This is a response to the power customers have to choose where they purchase baked goods from, and the competitive pressure Ted faces to retain customers in a crowded industry.

Question 8

Evaluate the assertion that an information system by itself can rarely provide a sustainable competitive advantage.

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Question 9

Identify the five forces of Porter's competitive forces model, and explain how the Internet impacts each one.

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Question 10

Explain what a business environment is and what factors within the environment put pressure on the business.

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Question 11

Provide an example of each of the five strategies for competitive advantage. (Do not use the examples provided in the book).

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Question 12

Ted works in his family's bakery business. They supply bread and rolls to neighboring restaurants, and they have their own storefront where they sell breads, rolls, pastries, cookies, and cupcakes. Ted wants to build a Web site for the business that will allow customers to order cookies and cupcakes for later pickup. This idea represents:
A) An organizational

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Question 13

Ted works in his family's bakery business. They supply bread and rolls to neighboring restaurants, and have their own store-front where they sell breads, rolls, pastries, cookies, and cupcakes. Ted thinks he should put free Wi-Fi in the store front (which seats about 15 people). This idea reflects which one of Porter's five competitive forces?

Accepted Answer

Offering free Wi-Fi is a strategy to enhance the customer experience and differentiate the bakery from competitors, reflecting rivalry among existing firms in an industry.

Question 14

Differentiate between Porter's competitive forces model and his value chain model.

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Question 15

Ted works in his family's bakery business. They supply bread and rolls to neighboring restaurants, and they have their own-store front where they sell breads, rolls, pastries, cookies and cupcakes. Ted wants to build a web site for the business that will allow customers to order cookies and cupcakes for later pickup. Is this idea

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