Question 1

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

Accepted Answer

Asking for and listening to others' information and opinions helps in gaining new perspectives and insights that can contribute to personal growth and development. Reflecting on one's own successes and failures is also essential in identifying areas for improvement and making necessary adjustments, thus facilitating lifelong learning.

Question 2

Becoming world class is a goal that is applicable only to the private sector.

Accepted Answer

Becoming world class is also applicable to the public sector, education sector, sports sector, and other areas beyond the private sector. It refers to achieving a level of excellence recognized globally.

Question 3

Shared responsibility for change in very small organizations is often lost with growth and over time.

Accepted Answer

As small organizations grow and become more formalized, it is common for roles and responsibilities to become more defined and specialized. This can lead to a loss of shared responsibility for change, as individuals may become more focused on their specific duties and less inclined to take ownership of broader issues affecting the organization. Additionally, as new employees are brought on and the organization becomes more complex, it can be harder to maintain a sense of shared responsibility and a culture of change.

Question 4

Among the four basic types of organization development (OD)techniques are ________ interventions.
A)human process
B)tactical
C)operational
D)techno-scientific
E)human capability inventory

Accepted Answer

The four basic types of organization development (OD) techniques are human process interventions, techno-structural interventions, human resource management interventions, and strategic interventions. Among these, human process interventions specifically focus on improving group dynamics and interpersonal relationships within an organization. The other options provided are not one of the four basic types of OD techniques.

Question 5

Continually striving to improve is equivalent to becoming world class.

Accepted Answer

Continually striving to improve is a process and mindset, while becoming world class is an outcome that may or may not result from continuous improvement efforts.

Question 6

Boardman Metal Works Inc.sent the members of its office staff for training in communication and teamwork.This is an example of a(n)________ organization development intervention.
A)strategic
B)operational
C)techno-structural
D)human resource management
E)human process

Accepted Answer

Sending staff for training in communication and teamwork is an example of a human process intervention, as it focuses on developing interpersonal relationships and team dynamics within the organization. It is not strategic as it does not involve long-term planning, not operational as it does not focus on improving efficiency or productivity, not techno-structural as it does not involve changes to technology or structure, and not solely human resource management as it goes beyond just managing employees.

Question 7

In studying 18 successful organizations,Collins and Porras found that all such companies were continually
A)competing,profiting,and winning.
B)maintaining their past successes.
C)holding on to winning formulas.
D)changing,progressing,and adapting.
E)crushing the competition.

Accepted Answer

Collins and Porras found that successful organizations are continually changing, progressing, and adapting. They found that these companies maintained a core ideology while also being flexible in their practices and strategies to adapt to changing market conditions and customer needs. This allowed them to continue to innovate and improve, rather than becoming complacent and relying on past successes.

Question 8

Force-field analysis involves identifying an employee's charisma and leadership potential.

Accepted Answer

Force-field analysis is a problem-solving technique that involves identifying and analyzing the forces for and against a proposed change in order to determine the feasibility of the change. It does not involve assessing an employee's charisma or leadership potential.

Question 9

In managing resistance to change,facilitation and support can be time-consuming and expensive and still fail.

Accepted Answer

Facilitating and supporting individuals who resist change can be a difficult and time-consuming task, and there is no guarantee of success, even with significant resources allocated towards it.

Question 10

To survive and succeed in today's intensely competitive business world,companies should strive to achieve
A)the continuation of past successes.
B)a limited executive board.
C)a monopoly situation.
D)a regular stream of moderate profits.
E)world-class excellence.

Accepted Answer

Achieving world-class excellence is the best choice among the given options as it promotes continuous improvement and innovation, which are crucial for staying competitive in the business world. Continuation of past success may lead to complacency, while a limited executive board or a monopoly situation may not be ethical or sustainable. A regular stream of moderate profits may not be enough to survive and succeed in an intensely competitive market.

Question 11

Encouraging words said by senior management help to avoid complacency.

Accepted Answer

The answer of Encouraging words said by senior management help...

Question 12

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Accepted Answer

Effective leaders of change actively engage with the pressures in the market, using them as catalysts for innovation and adaptation, rather than shielding their employees from these realities. They prepare their workforce to navigate and leverage these pressures, fostering resilience and a proactive approach to change.

Question 13

Becoming world class means becoming
A)one of the best in the world at what you do.
B)better compared to where you were in the past.
C)so powerful that competitors are afraid to challenge you.
D)successful at maintaining your market position.
E)adept at retaining your customer base.

Accepted Answer

Becoming world class implies reaching a level of excellence that is beyond ordinary standards, and being recognized as one of the top performers in your field, industry or activity. It is not just about being competitive or successful in a particular market or region, but having a global reputation for superior quality, innovation, leadership or achievement. Therefore, option A is the most accurate and comprehensive choice for what becoming world class means. B, D and E may be part of the process or consequences of becoming world class, but they do not capture the essence of it. Choice C is misleading or unrealistic, as being world class is not necessarily about intimidating or eliminating rivals, but collaborating, learning or competing in a fair and productive way.

Question 14

Blue Mountain Art Supply has adopted a new work flow for its office to improve efficiency.This is an example of a ________ organization development intervention.
A)strategic
B)techno-structural
C)supply chain
D)human process
E)human resource management

Accepted Answer

Techno-structural interventions involve adjusting the organization's technology and structure to improve efficiency and effectiveness. Implementing a new workflow in the office would fall under this category.

Question 15

Organization development is a systemwide application of ________ knowledge to develop,improve,and reinforce the strategies,structures,and processes that lead to organization effectiveness.
A)financial
B)quality control
C)technological
D)behavioral science
E)product development

Accepted Answer

Organization development (OD) is based on the principles of behavioral science, such as psychology and sociology, to develop and improve the organization's human systems, including individuals, groups, and the overall culture. It aims to create a more effective and efficient workplace by improving communication, collaboration, and decision-making, among other factors. While financial, quality control, technological, and product development knowledge may also be applied in organization development, they are not the primary focus.

Question 16

The tyranny of the or refers to the difficulty in deciding between two undesirable choices.

Accepted Answer

The answer of The tyranny of the or refers to...

Question 17

Being world class requires
A)having the highest standards in the country.
B)improving most of the time.
C)accepting that being the best is an unrealistic goal.
D)ignoring the competition.
E)applying the best,most up-to-date knowledge.

Accepted Answer

Being world class requires applying the best, most up-to-date knowledge. This means constantly striving to improve and using the latest information and techniques to stay ahead of the competition. Having high standards is important, but it is not enough to be considered world class. Accepting that being the best is an unrealistic goal may lead to complacency and ignoring the competition can also lead to falling behind.

Question 18

According to Collins and Porras,truly great companies have
A)limited product lines.
B)unswerving dedication to getting ahead.
C)a corner on their respective markets.
D)strong core values.
E)little need to turn a profit.

Accepted Answer

Collins and Porras believe that truly great companies have strong core values. They identify these core values as the foundation upon which the company is built, and the guiding principles that shape its culture and strategy. Limited product lines, unswerving dedication to getting ahead, having a corner on the market, and little need to turn a profit are not necessarily characteristics of great companies according to Collins and Porras.

Question 19

Tri-State Waste Management put a new program in place to attract employees who have skills that better match the company's needs.This is an example of a ________ organization development intervention.
A)human resources management
B)human process
C)techno-structural
D)supply chain
E)strategic

Accepted Answer

This is an example of a human resources management intervention, as it focuses on attracting employees with skills that match the company's needs, which is a key aspect of HR management.

Question 20

Organization development is directly concerned with the economic aspects of the organization.

Accepted Answer

Organization development is concerned with improving organization effectiveness and employee well-being, which includes various aspects such as leadership, communication, culture, and teamwork. While economic considerations may be a part of the process, it is not the primary focus.

Quiz 18: Creating and Leading Change

Asking for and listening to others' information and opinions and reflecting honestly on one's own successes and failures are part of lifelong learning.

Becoming world class is a goal that is applicable only to the private sector.

Shared responsibility for change in very small organizations is often lost with growth and over time.

Among the four basic types of organization development (OD) techniques are ________ interventions.

Continually striving to improve is equivalent to becoming world class.

Boardman Metal Works Inc.sent the members of its office staff for training in communication and teamwork.This is an example of a(n) ________ organization development intervention.

In studying 18 successful organizations,Collins and Porras found that all such companies were continually

Force-field analysis involves identifying an employee's charisma and leadership potential.

In managing resistance to change,facilitation and support can be time-consuming and expensive and still fail.

To survive and succeed in today's intensely competitive business world,companies should strive to achieve

Encouraging words said by senior management help to avoid complacency.

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Becoming world class means becoming

Blue Mountain Art Supply has adopted a new work flow for its office to improve efficiency.This is an example of a ________ organization development intervention.

Organization development is a systemwide application of ________ knowledge to develop,improve,and reinforce the strategies,structures,and processes that lead to organization effectiveness.

The tyranny of the or refers to the difficulty in deciding between two undesirable choices.

Being world class requires

According to Collins and Porras,truly great companies have

Tri-State Waste Management put a new program in place to attract employees who have skills that better match the company's needs.This is an example of a ________ organization development intervention.

Organization development is directly concerned with the economic aspects of the organization.