Question 1

The willingness to do extra duties, help others, and have a positive feeling toward the organization is called

Accepted Answer

The concept described is that of employee engagement, which refers to an employee's emotional connection and commitment to their work and organization. It encompasses a willingness to go above and beyond, help others, and have a positive attitude. The other options do not accurately capture this concept.

Question 2

Job satisfaction can influence

Accepted Answer

Job satisfaction has been linked to absenteeism and personnel turnover, with employees who are less satisfied with their job being more likely to miss work or leave their job. This can have negative impacts on the organization, such as decreased productivity and increased costs for recruiting and training new employees.

Question 3

Which of the following refers to job involvement?

Accepted Answer

Job involvement refers to the extent to which an individual is dedicated to their job or the level of importance and significance they attach to their job.

Question 4

As Angelo shares many mutual interests with his co-workers and respects their values, he has a high regard for the company that he works for. This indicates that Angelo has high ___.

Accepted Answer

Emotional commitment refers to an employee's emotional attachment and loyalty towards the organization, which is based on shared values, beliefs and a sense of belongingness. As Angelo shares mutual interests with his co-workers and respects their values, he has a high emotional commitment towards the company he works for. Rational commitment refers to an employee's commitment based on rational evaluations, benefits and costs associated with staying in the organization. However, the statement indicates more towards the emotional aspect, hence emotional commitment is the best choice.

Question 5

"The happy worker is a productive worker" is an expression that is used to express the idea that

Accepted Answer

The expression "The happy worker is a productive worker" suggests that when an employee is satisfied and happy in their job, their productivity and work performance increases. This means that job satisfaction is linked to work performance, supporting option B. The other options are not supported by the expression.

Question 6

Franco is loyal to his organization as he is very happy with his pay, his incentives, and all other employee benefits. This implies that he has a(n) ___ toward his organization.

Accepted Answer

The answer of Franco is loyal to his organization as...

Question 7

A strong positive feeling about one's job and employer is referred to as ___.

Accepted Answer

Employee engagement refers to a psychological state where employees have a strong positive feeling about their job and employer. It is characterized by enthusiasm, commitment, and dedication towards work, which positively impacts productivity and organizational success. Mood contagion refers to the spread of positive or negative emotions among individuals, emotional intelligence refers to an individual's ability to perceive, understand, and manage emotions, cognitive dissonance refers to the mental discomfort experienced when holding conflicting beliefs or values, and Machiavellianism refers to a personality trait characterized by manipulativeness, cynicism, and a lack of empathy.

Question 8

Common aspects of job satisfaction include all of the following except

Accepted Answer

Satisfaction with information technology is not typically considered a common aspect of job satisfaction. Common aspects usually include satisfaction with tasks, the work setting, supervision, and co-workers.

Question 9

Gerard looks up to his organization and speaks positively about it. He involves himself in group discussions and brainstorming sessions to improve his skills and help in the overall growth of the organization. He is always ready to help his co-workers. From this information, which of the following does Gerard possess?

Accepted Answer

Gerard possesses employee engagement, which is the extent to which an employee is committed to the organization and involved in their work, resulting in their contribution to the overall success of the organization. Gerard's positive attitude, willingness to participate in group discussions, and readiness to help his co-workers demonstrate his level of engagement with the organization. None of the other options apply to Gerard's behavior.

Question 10

Bella generally stays at her office beyond normal work hours in order to complete special projects. She also comes to work every weekend and on other holidays. From this information, it is likely that Bella has high ___.

Accepted Answer

Bella's behavior suggests that she is highly involved in her job and committed to completing her projects. This is indicative of high job involvement, which refers to the extent to which a person is emotionally attached to their work and committed to their job.

Question 11

Which statement concerning job performance is incorrect?

Accepted Answer

Job performance and job satisfaction are related but distinct concepts. Job performance refers to the effectiveness and outcomes of job tasks, while job satisfaction is about how content an individual is with their job. The idea that job performance is achieved through individual trade-offs with job satisfaction is incorrect because high job performance can coexist with high job satisfaction, and improvements in one can lead to improvements in the other.

Question 12

Which of the following items accurately describe a common aspect of job satisfaction?

Accepted Answer

Satisfaction with pay and satisfaction with advancement opportunities are both common aspects of job satisfaction. Satisfaction with organizational strategy may be important for overall satisfaction with the company, but it may not directly impact individual job satisfaction.

Question 13

"The productive worker is a happy worker" is an expression that is used to express the idea that

Accepted Answer

The expression suggests that a productive worker is more likely to be happy because they are fulfilling their job duties and achieving their goals, leading to job satisfaction. This can result in improved job performance and increased productivity. Therefore, there is a positive relationship between productivity and worker happiness.

Question 14

Ben is a financial analyst at Capron Inc. He works over the weekends and on all public holidays to do additional work, without claiming extra pay or compensatory benefits. Ben's employee behaviour is an example of ___.

Accepted Answer

Ben's behavior is an example of organizational citizenship, which refers to going above and beyond one's job duties to contribute to the success of the organization without expecting any additional compensation or benefits.

Question 15

Which of the following refers to organizational commitment?

Accepted Answer

Organizational commitment refers to the loyalty of an individual to an organization. It involves a sense of belongingness and a desire to remain a part of the organization, even in the face of adversity.

Question 16

Which of the following is true of organizational commitment?

Accepted Answer

Organizational commitment refers to the degree to which an individual identifies with a particular organization and its goals. Individuals with high organizational commitment are more likely to invest their time and energy in the organization and are less likely to leave. Emotional commitments are based on affective ties to the organization, while rational commitments are based on recognition of the organization's instrumental value. Both emotional and rational commitments can positively influence performance, but emotional commitments may be particularly strong in promoting discretionary behaviors that go beyond basic job requirements.

Question 17

Which of the following refers to organizational citizenship?

Accepted Answer

Organizational citizenship refers to the actions of employees that go beyond their job requirements and benefit the organization as a whole. Option B, "a willingness to 'go beyond the call of duty in one's work,'" best describes this behavior.

Question 18

The most commonly measured facets of job satisfaction are

Accepted Answer

The most commonly measured facets of job satisfaction are work itself, quality of supervision, co-workers, opportunities, pay, work conditions and security. These factors are often surveyed and analyzed to determine overall employee satisfaction in a particular organization or industry.

Question 19

Rational commitments are primarily based on ___.

Accepted Answer

Rational commitments are primarily based on self-interests, as individuals are motivated by what benefits them personally or professionally.

Question 20

Research has demonstrated a strong relationship between ___ and ___.

Accepted Answer

Research has consistently shown a negative relationship between job satisfaction and absenteeism/turnover, meaning that as job satisfaction decreases, absenteeism and turnover tend to increase.

Quiz 15: Individual Behavior