Question 1

Technology that links together parties seeking a mutually beneficial exchange of values is defined as ___ technology.
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

The term "mediating" implies that the technology functions as a middleman or intermediary between two parties, facilitating the exchange of values. The other choices do not necessarily convey this meaning.

Question 2

A productivity obstacle is
A) clear objectives.
B) well-defined priorities.
C) poor communication.
D) new technology.
E) a well-meaning manager.

Accepted Answer

Poor communication can create confusion, delays, and mistakes, all of which can hinder productivity. Clear objectives, well-defined priorities, new technology, and a well-meaning manager can all actually facilitate productivity if used properly.

Question 3

Productivity is defined as
A) Input/Output.
B) Output/Input.
C) Current Assets/Current Inputs.
D) Profit/Costs.
E) Debt/Expenditure.

Accepted Answer

Productivity is typically calculated as Output/Input. It measures the efficiency of converting inputs into useful outputs.

Question 4

Chemical plants and oil refineries are both examples of ___. There are no starting and stopping points. Automated machines control the process and outcomes are predictable.
A) small-batch production
B) robotics
C) cellular layouts
D) continuous-process production
E) mass production

Accepted Answer

Chemical plants and oil refineries both involve continuous-process production, which means there are no starting and stopping points and the process is controlled by automated machines with predictable outcomes. Small-batch production, robotics, cellular layouts, and mass production all involve different methods of production that are not necessarily applicable to these types of plants.

Question 5

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as ___ technology.
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

Long-linked technology refers to a system where clients are passed from one point to another for various aspects of service delivery. This type of technology is commonly used in industries such as healthcare, finance, and legal services where several professionals may need to be involved in the service delivery process.

Question 6

Which one of the following trends does not play a role in the quality aspects of operations? A) lean production B) flexible manufacturing C) robotics manufacturing D) boutique engineering E) mass customization

Accepted Answer

Boutique engineering is not directly related to the quality aspects of operations. It is more focused on providing highly personalized and customized solutions to individual clients, rather than optimizing production processes for efficiency and quality. A, B, C, and E are all trend that can help improve quality in operations.

Question 7

A stockbroker is an example of which type of ___ technology?
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

A stockbroker involves mediating technology, as they act as an intermediary between buyers and sellers in the stock market.

Question 8

A passenger travelling via airplane to a holiday destination is using which type of technology?
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

Air travel is an example of long-linked technology, where a series of sequential steps are required to deliver the service, such as check-in, security, boarding, and the flight itself.

Question 9

Food, household items, and automobiles are produced in large factories that are big enough to handle multiple assembly lines for the various parts that make up the products. This is known as ___.
A) small-batch production
B) robotics
C) cellular layouts
D) design for disassembly
E) mass production

Accepted Answer

Mass production is the method of producing goods in large quantities by using standardized designs and assembly line techniques. It is most commonly used in the production of food, household items, and automobiles, in large factories with multiple assembly lines. Small-batch production refers to the production of goods in small quantities with a focus on customization, while robotics, cellular layouts, and design for disassembly are specific production techniques or strategies that may be used within the larger context of mass production.

Question 10

eBay is an example of which type of ___ technology?
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

eBay is an example of mediating technology because it acts as an intermediary between buyers and sellers, facilitating the exchange of goods and services.

Question 11

Which statement provides a correct match of work activity and the nature of the underlying technology?
A) Automobile assembly at General Motors - small-batch production
B) Automated chemical plants - continuous-process production
C) Custom furniture restoration - mass production
D) Oil refineries - mass production
E) Steel mills - small-batch production

Accepted Answer

Automated chemical plants typically use continuous-process production, which involves a nonstop flow of materials and production processes that operate 24/7. This type of production is well suited for chemical plants because it allows for consistent production with minimal downtime for maintenance or retooling. The other options do not match the correct work activity with the technology.

Question 12

Schleese Saddlery Service makes customized saddles designed to fit a particular rider and horse. What type of manufacturing technology does Schleese Saddler Service adapt?
A) mass production
B) small-batch production
C) cellular layouts
D) robotics
E) flexible manufacturing

Accepted Answer

Schleese Saddlery Service uses small-batch production as it customizes saddles for individual riders and horses, focusing on personalized, low-volume production rather than mass production.

Question 13

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as ___ technology.
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

Long-linked technology involves passing a client from point to point for various aspects of service delivery, similar to mass production. Mediating technology involves facilitating communication between two parties, intensive technology involves close interaction between the client and the service provider, continuous-process technology involves a continuous flow of service delivery, and service technology involves providing a service to a client without physical production or transfer of goods.

Question 14

Sequel Lifestyle Hotels doesn't use a customer call centre, resulting in an annual savings of $150,000. Instead the company encourages guests to make their own bookings online or to directly email employees. Sequel Lifestyle Hotels accomplishes the above activity by embracing ___.
A) work processes
B) workflow
C) technology
D) production
E) customer satisfaction

Accepted Answer

The answer of Sequel Lifestyle Hotels doesn't use a customer...

Question 15

___ continuously innovates and employs best practices to keep increasing production efficiencies.
A) Flexible manufacturing
B) Mass customization
C) Lean production
D) Computer-integrated manufacturing
E) Customized design

Accepted Answer

The principles of lean production focus on continuous improvement and elimination of waste to increase productivity and efficiency. Therefore, continuously innovating and employing best practices aligns with the lean approach. Option A, flexible manufacturing, is more about the ability to quickly switch production between different products or variations. Option B, mass customization, emphasizes the ability to produce customized products on a large scale. Option D, computer-integrated manufacturing, refers to the use of technology to integrate the manufacturing process. Option E, customized design, is more about designing products to meet specific customer needs rather than improving production efficiencies.

Question 16

Betty's Breads is a local operation that has succeeded over the years because it is consistent, reasonably priced, fast, and the product tastes great, which has allowed the company to consistently outshine its competitors. Betty's Breads has a ___ over the other bakeries in town.
A) high production
B) major operation technologies
C) excellent service technology
D) competitive advantage
E) excellent customer service

Accepted Answer

The phrase "which has allowed the company to consistently outshine its competitors" indicates that Betty's Breads has a competitive advantage over its competitors.

Question 17

The tire-changing team in the pits at a car racing event is exhibiting ___ technology.
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

The tire-changing team in the pits at a car racing event is exhibiting intensive technology, as it requires specialized skills and coordination to perform complex tasks quickly and efficiently.

Question 18

Technology that focuses the efforts of many people with special expertise on the needs of clients is defined as ___ technology.
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service

Accepted Answer

Intensive technology involves focusing the specialized skills and knowledge of a group of people directly on individual client or case needs, making it distinct from other types of technology that might focus on continuous processes or service in a more general sense.

Question 19

The cement production plant with three shifts is an example of which technology?
A) continuous-process production
B) mass production
C) intensive
D) supplier-linked
E) long-linked

Accepted Answer

The cement production plant with three shifts is an example of continuous-process production, where the production process runs continuously around the clock with minimal interruptions.

Question 20

___ allows automated operations to quickly shift from one task or product type to another.
A) Flexible manufacturing
B) Mass customization
C) Lean production
D) Agile manufacturing
E) Customized design

Accepted Answer

Flexible manufacturing systems are designed to easily adapt to changes in the type and quantity of the product being manufactured, allowing for quick shifts between tasks or product types.

Quiz 19: Operations and Services Management

Technology that links together parties seeking a mutually beneficial exchange of values is defined as ___ technology.

A productivity obstacle is

Productivity is defined as

Chemical plants and oil refineries are both examples of ___. There are no starting and stopping points. Automated machines control the process and outcomes are predictable.

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as ___ technology.

Which one of the following trends does not play a role in the quality aspects of operations?

A stockbroker is an example of which type of ___ technology?

A passenger travelling via airplane to a holiday destination is using which type of technology?

Food, household items, and automobiles are produced in large factories that are big enough to handle multiple assembly lines for the various parts that make up the products. This is known as ___.

eBay is an example of which type of ___ technology?

Which statement provides a correct match of work activity and the nature of the underlying technology?

Schleese Saddlery Service makes customized saddles designed to fit a particular rider and horse. What type of manufacturing technology does Schleese Saddler Service adapt?

Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as ___ technology.

Sequel Lifestyle Hotels doesn't use a customer call centre, resulting in an annual savings of $150,000. Instead the company encourages guests to make their own bookings online or to directly email employees. Sequel Lifestyle Hotels accomplishes the above activity by embracing ___.

___ continuously innovates and employs best practices to keep increasing production efficiencies.

Betty's Breads is a local operation that has succeeded over the years because it is consistent, reasonably priced, fast, and the product tastes great, which has allowed the company to consistently outshine its competitors. Betty's Breads has a ___ over the other bakeries in town.

The tire-changing team in the pits at a car racing event is exhibiting ___ technology.

Technology that focuses the efforts of many people with special expertise on the needs of clients is defined as ___ technology.

The cement production plant with three shifts is an example of which technology?

___ allows automated operations to quickly shift from one task or product type to another.