Question 1

Roberta usually hires the first people who apply for a volunteer position. Roberta is practicing:

Accepted Answer

Warm body recruitment refers to the practice of simply hiring the first person who applies for a job or volunteer position, without any regard for their qualifications or suitability for the role. This is often seen as a lazy or ineffective recruitment strategy, as it doesn't take into account the individual needs and skills of the organization or the volunteer.

Question 2

According to the Independent Sector, one hour of volunteer time contributed to a nonprofit organization in 2013 was worth:

Accepted Answer

The Independent Sector estimated the value of one hour of volunteer time contributed to a nonprofit organization in 2013 to be $22.55.

Question 3

A nonprofit organization does not hire volunteers living at a nearby assisted living facility but does hire individuals living at a nearby senior living community. This nonprofit organization may be practicing:

Accepted Answer

Disparate impact occurs when a practice or policy has a disproportionate effect on a certain group, even if there is no intention of discrimination. In this case, the nonprofit organization is unintentionally excluding volunteers living in the nearby assisted living facility, which may be considered discriminatory. This is different from affirmative action, which is a policy that aims to address past discrimination and increase diversity, and merit principles, which prioritize qualifications and performance. A quota is a specific number or percentage of a certain group that must be hired or admitted, which is not evident in this scenario.

Question 4

Volunteers are best assigned to perform work:

Accepted Answer

Volunteers are not always available to perform work daily. Assigning them to work that doesn't need to be done daily ensures that they can do the work when they are available. This also frees up staff to focus on other responsibilities.

Question 5

Margaret is a CEO of a nonprofit organization. She delegates authority and encourages the implementation of innovative ideas. Margaret is demonstrating a management style described in which management theory?

Accepted Answer

Margaret's management style of delegating authority and encouraging innovative ideas aligns with McGregor's theory Y, which assumes that employees are self-motivated, enjoy work, and are capable of taking on responsibility and seeking out challenges. This theory suggests that managers should trust and empower their employees, which is demonstrated by Margaret's management style.

Question 6

The Myers-Briggs test provides individuals with insights about their own perspectives and preferences.

Accepted Answer

The Myers-Briggs test is designed to help individuals understand their own personality preferences based on four dichotomies: extraversion vs. introversion, sensing vs. intuition, thinking vs. feeling, and judging vs. perceiving. By identifying their preferences in each of these areas, individuals can gain insights about their own perspectives and tendencies.

Question 7

Nonprofit organizations may be held liable for discrimination practices applied by outsource suppliers.

Accepted Answer

Nonprofit organizations can be held liable for discrimination practices if they are validated and performed by their outsource suppliers. Therefore, it is important for nonprofit organizations to ensure that their suppliers follow non-discriminatory practices.

Question 8

Rita is a virtual volunteer for an anti-domestic violence organization. As a result, her supervisor does not need to include Rita as a recipient on e-mails sent to individuals who volunteer in-person.

Accepted Answer

The answer of Rita is a virtual volunteer for an...

Question 9

Marie has reached a high-level of confidence through her work at a nonprofit organization. However, she is losing this sense of confidence because she fears her organization may soon close. Marie's loss of motivation may be explained using:

Accepted Answer

Maslow's hierarchy of needs theory suggests that individuals have a hierarchy of needs, where basic physiological and safety needs must be met before higher level needs, such as self-esteem and self-actualization, can be achieved. Marie's loss of confidence may be due to her fear of losing her job and the security that comes with it, which are basic physiological and safety needs.

Question 10

Forbes and Zampelli's research indicates that people who volunteer tend to:

Accepted Answer

Forbes and Zampelli's research indicates that people who volunteer tend to be members of social groups. This could mean that they have social connections and networks that facilitate their involvement in volunteering. It does not suggest anything about ethnicity, religion, or social status.

Question 11

Research studies indicate that managers who want to maintain volunteers should provide them deadlines for completing their work.

Accepted Answer

Research studies actually suggest that giving too many deadlines to volunteers can actually decrease their motivation and sense of autonomy. Instead, managers should provide clear expectations and guidelines for completing tasks, but also allow for flexibility and open communication.

Question 12

The mostly costly management function for a nonprofit organization is:

Accepted Answer

Human resources management can be the most costly function for a nonprofit organization due to the high level of staff turnover, recruitment costs, and training expenses. Nonprofits often struggle with limited budgets, making it difficult to attract and retain talented staff while providing competitive salaries and benefits. Additionally, nonprofits may need to invest in professional development opportunities for staff in order to stay competitive and meet their mission goals.

Question 13

Federal employment laws do not apply to nonprofit staff.

Accepted Answer

The answer of Federal employment laws do not apply to...

Question 14

Frederick Taylor's theory emphasizes procedures and systems with people operating more like machines.

Accepted Answer

Frederick Taylor's theory, also known as Taylorism, was focused on increasing efficiency in the workplace by standardizing work procedures and hierarchically structuring organizations, with workers operating like "cogs in a machine."

Question 15

Maslow's hierarchy of needs shows that human needs can also progress from higher to lower levels of need.

Accepted Answer

Maslow's hierarchy of needs is a theory that explains how human needs progress in a hierarchical manner, from the basic physiological needs to safety needs, love and belonging needs, esteem needs, and finally self-actualization needs. The theory also suggests that human needs can move up and down the hierarchy depending on the circumstances and individual's satisfaction of the previous level of needs.

Question 16

Generation Y individuals were influenced by the Cold War, Watergate, and the civil rights movement.

Accepted Answer

Generation Y, or Millennials, were born between 1981 and 1996, after these events occurred. They were more influenced by events like 9/11 and the rise of the internet.

Question 17

Robert is an attorney who is providing an outside legal opinion to a nonprofit organization's board of directors who is preparing organizational regulations. What type of volunteer is Robert?

Accepted Answer

The answer of Robert is an attorney who is providing...

Question 18

One way to effectively manage volunteers is to be aware of what motivates them to volunteer.

Accepted Answer

Understanding the motivations of volunteers can help a manager create a positive and engaging volunteer experience, leading to increased participation and commitment.

Question 19

Bruce is a member of the baby boom generation but he realizes that he may have to adjust his management style when working with younger volunteers. Bruce is applying which best practice recommended by Denhardt?

Accepted Answer

Bruce is being reflective and proactive about his own motivation by recognizing the need to adjust his management style to effectively work with younger volunteers, which aligns with Denhardt's recommendation for managers.

Question 20

The Hawthorne plant experiments indicated that worker performance was not influenced by the attention of supervisors.

Accepted Answer

The Hawthorne plant experiments actually demonstrated that worker performance was influenced by the attention of supervisors, as well as by other social factors such as group dynamics and the Hawthorne effect.

Quiz 9: Managing Staff and Service Volunteers