Question 1

The final phase in Lewin's planned change process is ________.

Accepted Answer

The final phase in Lewin's planned change process is refreezing, where the change is reinforced and stabilized to ensure that it becomes the new norm. This is necessary to prevent backsliding or reverting to the old ways of doing things.

Question 2

With respect to the force-coercion strategy,________ involves working indirectly to gain special advantage over other persons and thereby make them change.

Accepted Answer

Political maneuvering involves using indirect methods, such as building alliances and networking, to gain an advantage over others in order to achieve desired outcomes. This approach is a form of force-coercion strategy because it involves influencing or manipulating others to comply with one's wishes without using direct or overt force.

Question 3

________ is at the lowest level in an organizational change pyramid.

Accepted Answer

Incremental change is at the lowest level in an organizational change pyramid as it involves small, gradual adjustments to existing processes or structures. It is a less disruptive form of change compared to other forms like radical change or frame-breaking change.

Question 4

"Haley's perfumes" has recently replaced its CEO.The new CEO has decided to change the entire organizational structure,introduce more transparency,and introduce a new style of communication in the company.This is an example of ________.

Accepted Answer

The changes mentioned in the scenario involve a complete overhaul of the organizational structure and communication style, indicating a significant shift in the company's culture and operations. These changes suggest a transformational change, which goes beyond incremental or continuous improvement changes.

Question 5

________ tries to covertly influence others by selectively providing information and structuring events in favor of the desired change.

Accepted Answer

Manipulation and co-optation involve the use of subtle or indirect tactics to influence others towards a desired change. This can include providing information or structuring events in a way that favors the desired outcome, without explicitly forcing or coercing individuals to comply.

Question 6

According to Kurt Lewin's model for planned change,which of the following phases involves preparing a system for change?

Accepted Answer

The unfreezing phase in Kurt Lewin's model for planned change involves preparing a system or organization for change by recognizing the need for change, establishing a sense of urgency, and creating a readiness for change.

Question 7

With respect to change strategies,an)________ pursues change by participation in assessing change needs,values,and goals.

Accepted Answer

The shared power strategy involves actively engaging stakeholders in the change process, including assessing change needs, values, and goals. This approach emphasizes collaboration and participation rather than imposing change through force or authority (D and E) or attempting to convince others through logic and reasoning alone (A and B).

Question 8

With respect to change strategies,________ is more likely to get slower results with high commitment and longer term internalization.

Accepted Answer

The shared power strategy involves collaboration and participation among employees in the change process, which results in higher commitment and longer-term internalization of the change. However, this approach may take more time to yield results as it requires consensus building and can be slower than top-down or force-coercion strategies.

Question 9

With respect to the force-coercion strategy,________ involves straightforward and unilateral action to "command" that change take place.

Accepted Answer

Direct forcing involves using straightforward and unilateral action to command that change take place, which is consistent with the force-coercion strategy. The other options (political maneuvering, diplomatic coercing, indirect maneuvering, and alliance forming) involve more complex actions that may or may not involve force, and are not necessarily focused on commanding or forcing change.

Question 10

Not creating a sense of urgency for change and neglecting to build a coalition of influential persons who support it is a major reason for the failure of the ________ phase in the Lewin's model for planned change.

Accepted Answer

The unfreezing phase in Lewin's model for planned change is all about creating a sense of urgency to change the current status quo. Neglecting to create a sense of urgency and not building a coalition of influential persons who support change can lead to failure in the unfreezing phase. So, option A is the correct answer.

Question 11

The most common error in the refreezing phase in Lewin's model for planned change is:

Accepted Answer

Declaring victory too soon and withdrawing support before the change is really fixed in normal routines is the most common error in the refreezing phase according to Lewin's model for planned change. This can lead to a regression back to the old ways and a failure to sustain the change.

Question 12

Which of the following specifically involves making continual adjustments as changes are being implemented?

Accepted Answer

The answer of Which of the following specifically involves making...

Question 13

Which of the following change strategies in an organization pursues change through formal authority and/or the use of rewards or punishments?

Accepted Answer

The force-coercion strategy is the change strategy that pursues change through formal authority and/or the use of rewards or punishments. This strategy relies on top-down management and the use of power to implement change. It is often seen as the least effective and can lead to resistance from employees.

Question 14

According to Kurt Lewin's model for planned change,which of the following phases involves stabilizing the system after change?

Accepted Answer

The refreezing phase, as per Lewin's model, involves stabilizing the system after change, by reinforcing and consolidating the new way of doing things. This is done to prevent the system from reverting back to its old ways before the change. Therefore, C is the correct choice.

Question 15

In which of the following phases in Lewin's planned change process is it important to evaluate results,provide feedback to the people involved,and make any required modifications in the original change?

Accepted Answer

The refreezing phase is the final phase in Lewin's planned change process, where the changes are made permanent and their success is evaluated. It is important to provide feedback to the people involved and to make any necessary modifications to the original change during this phase to ensure its long-term success. Thus, option C is the correct choice.

Question 16

The owner of Breads and Cakes has purchased a few new machines.To ensure that the new machines are effective,he continually gathers feedback from his employees and makes relevant changes by customizing the machines based on their feedback.What kind of change is depicted here?

Accepted Answer

The owner is gathering feedback from employees and making relevant changes based on it. This depicts improvisational change, which involves making continuous small changes to improve effectiveness.

Question 17

According to Kurt Lewin's model for planned change,which of the following phases involves making actual changes in the system?

Accepted Answer

The changing phase involves making actual changes in the system based on the new information and ideas generated during the unfreezing phase.

Question 18

Which of the following change strategies in an organization pursues change through empirical data and sound argument?

Accepted Answer

The rational persuasion strategy pursues change through empirical data and sound argument, using logical and empirical evidence to convince others of the need for change. This approach relies on creating a compelling case for change through evidence-based reasoning and persuasive communication to gain support and commitment to change. The other strategies listed do not prioritize the use of empirical data and sound argumentation in pursuing change.

Question 19

Which of the following scenarios depict the unfreezing stage according to Lewin's model for planned change?

Accepted Answer

The unfreezing stage in Lewin's model for planned change involves disrupting the current status quo to create a motivation for change. In scenario B, the firm is rearranging existing teams to cope with the new system upgrade, which can cause discomfort and dissatisfaction for employees who are accustomed to a certain way of working. This disruption and discomfort represent the unfreezing stage. In scenarios A, C, D, and E, there is no clear indication of disruption to create motivation for change.

Question 20

Which of the following change strategies is empowerment based and highly participative?

Accepted Answer

The shared power strategy is empowerment-based and highly participative. This strategy involves sharing power and involving employees in decision-making processes, which can lead to increased motivation and commitment. The rational persuasion strategy involves using logical arguments and factual evidence to persuade employees, but it is not necessarily participative. The environmental-adaptive strategy involves adapting to changes in the external environment, but it is not necessarily empowerment-based or participative. The force-coercion strategy involves using threats or punishment to force employees to comply, and the authoritarian strategy involves making decisions without input from employees.

Quiz 12: Organization Culture and Change