Question 1

The employees at KLM Company are complaining that the supervisors tend to pick favorites within their departments.Company policies are not equally enforced and the favorites are not disciplined for safety violations.These employees are complaining about ________.

Accepted Answer

The answer of The employees at KLM Company are complaining...

Question 2

According to the three-needs theory,the need for ________ is the drive to succeed and excel in relation to a set of standards.

Accepted Answer

The need for achievement is the drive to succeed and excel in relation to a set of standards, according to the three-needs theory. This need involves setting challenging but attainable goals, taking calculated risks, and receiving feedback on performance.

Question 3

John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do,how to do it,and to get it done on time.In this respect,John is a ________ manager.

Accepted Answer

John's trust in his experienced workers and belief that they are self-directed and responsible aligns with McGregor's Theory Y management style, which assumes that employees are intrinsically motivated and will work towards organizational goals without external control or coercion.

Question 4

The need for ________ is similar to Maslow's need for ________.

Accepted Answer

Maslow's hierarchy of needs places self-actualization at the top, which is about realizing one's full potential and achieving personal goals, similar to the need for achievement.

Question 5

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Accepted Answer

Working conditions are considered a hygiene factor in Herzberg's two-factor theory as they are necessary for employees to feel comfortable and safe in their work environment, but do not necessarily lead to job satisfaction on their own. Recognition, advancement, and responsibility are all considered motivators as they can contribute significantly to job satisfaction and motivation.

Question 6

McGregor's Theory Y assumes that employees ________.

Accepted Answer

McGregor's Theory Y assumes that employees enjoy work and are self-motivated to achieve objectives. They seek responsibility, are creative problem solvers, and have potential for development. This assumption stands in contrast to Theory X, which assumes that employees are lazy, avoid responsibility, and require close supervision to work effectively.

Question 7

According to the three-needs theory,the best managers tend to be ________.

Accepted Answer

The answer of According to the three-needs theory,the best managers...

Question 8

You are acting as manager and mentor to Melanie,an employee who has been identified as a high achiever.Going by McClelland's three-needs theory,which of the following measures would best help you motivate Melanie to do her best?

Accepted Answer

According to McClelland's three-needs theory, high achievers are motivated by challenges and personal responsibility. Giving Melanie a job that holds her personally responsible for finding solutions to problems would best motivate her to do her best. Option A is more aligned with the rewards for a person motivated by the need for affiliation, while option D is more aligned with the rewards for a person motivated by the need for power. Setting goals that are just out of reach may lead to frustration and demotivation if they are too far out of reach.

Question 9

Bob is a social butterfly.He often leaves his workstation to chat with coworkers.He volunteers for every problem-solving team and enjoys planning the annual summer employee picnic.Bob has ________.

Accepted Answer

Bob's behavior indicates a high need for affiliation, which is the desire for close relationships and connections with others. This is evidenced by his tendency to socialize and volunteer for team activities. He does not necessarily exhibit a low need for safety, as this trait would manifest in cautious or risk-averse behavior. Similarly, there is no evidence to suggest a high need for esteem or a low need for power.

Question 10

The three-needs theory of motivation states that there are three ________ needs that are major motives in work.

Accepted Answer

The three-needs theory, developed by David McClelland, identifies three acquired needs: achievement, affiliation, and power, which are major motives in work.

Question 11

Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate,people won't be dissatisfied,but they won't be satisfied either.

Accepted Answer

Herzberg named the factors that create job dissatisfaction as hygiene factors. These factors, such as salary, working conditions, and job security, are necessary but not sufficient for creating job satisfaction. When these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

Question 12

Frederick Herzberg's two-factor theory proposes that ________.

Accepted Answer

Herzberg's two-factor theory proposes that intrinsic factors (such as job satisfaction, achievement, recognition) lead to job satisfaction, while extrinsic factors (such as pay, benefits, job security) are associated with job dissatisfaction.

Question 13

According to the three-needs theory,the need for ________ is the desire for friendly and close interpersonal relationships.

Accepted Answer

The need for affiliation is specifically defined as the desire for friendly and close interpersonal relationships, making it the best fit for this description. The other options, belonging and affection, are also related to interpersonal relationships, but do not capture the exact same meaning as affiliation. Achievement, on the other hand, refers to the desire to display competence and mastery in a particular domain, and is not related to interpersonal relationships at all.

Question 14

According to Herzberg's two-factor theory,which of the following is a motivator?

Accepted Answer

According to Herzberg's two-factor theory, motivators are factors that lead to job satisfaction and include aspects such as responsibility, achievement, recognition, and the work itself. Responsibility is a motivator as it provides individuals with a sense of autonomy and control over their work, which can increase their level of job satisfaction. Working conditions, salary, and security are considered hygiene factors, which are necessary to prevent dissatisfaction but do not necessarily lead to motivation or job satisfaction.

Question 15

Irene,CEO of a small company,strongly believes in Douglas McGregor's assumptions about human nature.Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Accepted Answer

Douglas McGregor's assumptions about human nature are based on Theory Y, which states that employees are motivated by intrinsic factors such as autonomy, purpose, and mastery. Participatory management, where employees are involved in decision making and have a sense of control over their work, aligns with these assumptions and can help to maximize employee motivation. A top-down decision-making structure (A), a stringent system of monitoring and controlling employees (B), and making jobs narrower in scope and shallow in depth (C) are more aligned with Theory X, which assumes that employees are lazy and need to be controlled and motivated through extrinsic factors like rewards and punishment.

Question 16

People with a high need for achievement ________.

Accepted Answer

People with a high need for achievement prefer moderately challenging goals. They are motivated by accomplishments and strive for success, but not to the point where the goal seems impossible. Therefore, choice C is the best answer.

Question 17

Which of the following are the three needs identified in the three-needs theory of motivation?

Accepted Answer

The three needs identified in the three-needs theory of motivation are the need for achievement, the need for power, and the need for affiliation. Option A is incorrect because the need for admiration is not included in the theory. Option C is incorrect because the need for affection is not part of the theory, and option D includes the need for affirmation, which is not part of the theory.

Question 18

Tiffany is usually the person who takes charge of the situation and gets people moving toward the group's objective.Tiffany probably has a high need for ________.

Accepted Answer

Tiffany's behavior of taking charge and moving people toward a group's objective indicates a high need for power, which involves influencing others and taking leadership roles.

Question 19

According to the three-needs theory,the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Accepted Answer

According to the three-needs theory, the need for power is the need to make others behave in a way that they would not have behaved otherwise. This is distinct from the need for achievement (desire to excel and accomplish difficult tasks) and the need for affiliation (desire for social connection and relationships). Therefore, option C is the best choice.

Question 20

Which of the following is true about Herzberg's two-factor theory?

Accepted Answer

Herzberg's two-factor theory states that satisfaction and dissatisfaction are not opposite ends of the same continuum. Instead, they are separate and distinct. Factors that lead to satisfaction are called motivators or intrinsic factors, while factors that lead to dissatisfaction are called hygiene factors or extrinsic factors.

Quiz 16: Motivating Employees