Question 1

Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization is called ________.

Accepted Answer

The answer of Enlarging employee jobs so that the added...

Question 2

Which of the following statements regarding "Six Sigma" is TRUE?

Accepted Answer

Six Sigma indeed has two distinct meanings: statistically, it refers to a process that produces 3.4 defects per million opportunities, and as a quality system, it is a methodology aimed at performance improvement by identifying and eliminating defects in manufacturing and service processes.

Question 3

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:

Accepted Answer

Benchmarking is the process of identifying and analyzing other organizations that are performing at a higher level in some aspect of your operations and striving to model your own processes and procedures after them. It involves setting performance standards based on best practices within your industry and using this information to improve your own operations. Continuous improvement, employee empowerment, copycatting, and patent infringement are all unrelated concepts.

Question 4

Techniques for building employee empowerment include:

Accepted Answer

All of the options listed are techniques for building employee empowerment. Building communication networks that include employees and developing open, supportive supervisors can help employees feel heard and valued, while moving responsibility from managers to production employees can give them a greater sense of control over their work. Building high-morale organizations can also help employees feel more engaged and invested in their work. Together, these techniques can create a culture of empowerment where employees feel motivated and encouraged to contribute their best work.

Question 5

Building high-morale organizations and building communication networks that include employees are both elements of:

Accepted Answer

Building high-morale organizations and communication networks that include employees are both elements of employee empowerment, which is a key component of Total Quality Management (TQM). ISO 9000 certification, Six Sigma certification, Taguchi methods, and the tools of TQM may also contribute to improving organizational performance, but they do not specifically address the importance of employee empowerment and communication networks.

Question 6

What is the difference between conformance-oriented quality and target-oriented quality?

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The answer of What is the difference between conformance-oriented quality...

Question 7

What is the quality loss function (QLF)?

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The answer of What is the quality loss function (QLF)?...

Question 8

________ is the Japanese word for the ongoing process of unending improvement.

Accepted Answer

The answer of ________ is the Japanese word for the...

Question 9

Members of quality circles are:

Accepted Answer

None of the statements are entirely true. Quality circles can include employees from various levels and departments, not just machine operators. Members are not typically paid directly for their contributions to quality. External consultants may be involved in training, but they are not always members of the quality circle. Members may be trained to facilitate quality circle meetings, but not all are necessarily trained as facilitators.

Question 10

Costs of dissatisfaction,repair costs,and warranty costs are elements of cost in the:

Accepted Answer

Costs of dissatisfaction, repair costs, and warranty costs are elements of the cost of poor quality, which can be calculated using the quality loss function. The quality loss function shows the relationship between the deviation from the target and the cost of poor quality. It helps organizations to determine the optimal level of quality by quantifying the costs associated with poor quality. Therefore, the best choice is A, quality loss function.

Question 11

A manager tells her production employees,"It's no longer good enough that your work falls anywhere within the specification limits.I need your work to be as close to the target value as possible." Her thinking is reflective of:

Accepted Answer

The manager's statement reflects a focus on minimizing variation and shifting the mean towards the target value, which is a core concept of Taguchi methods.

Question 12

A quality loss function includes all of the following costs EXCEPT:

Accepted Answer

Quality loss functions do not incorporate sales costs as they are not directly related to the quality of the product or service being offered. The other options listed are all costs that can be associated with poor quality and can therefore be included in a quality loss function.

Question 13

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

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The answer of ________ selects a demonstrated standard of performance...

Question 14

Pareto charts are a graphical way of identifying the few critical items from the many less important ones.

Accepted Answer

Pareto charts are designed to identify the 80/20 rule, where 80% of the effects come from 20% of the causes. They prioritize the critical few from the many less important items.

Question 15

Identify the five steps of DMAIC.

Accepted Answer

The answer of Identify the five steps of DMAIC....

Question 16

Kaizen is a Japanese term meaning:

Accepted Answer

Kaizen is a Japanese philosophy that focuses on continuous improvement. It involves making small, incremental changes in processes, systems, and culture to achieve better results. The goal of Kaizen is to eliminate waste, increase efficiency, and improve quality, while involving all employees in the process. It is often associated with Lean manufacturing and Just-in-Time (JIT) production.

Question 17

Explain how just-in-time processes relate to the quality of an organization's outputs.

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The answer of Explain how just-in-time processes relate to the...

Question 18

A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n)________.

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The answer of A group of employees that meet on...

Question 19

Identify the seven major concepts of TQM.

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Question 20

What steps can be taken to develop benchmarks?

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The answer of What steps can be taken to develop...

Quiz 6: Managing Quality