Which of the following is not included in internal service quality?
A)Workplace design
B)Job design
C)Employee selection
D)Product design
E)Employee recognition

Question

Quizplus · Accepted Answer

Internal service quality refers to the quality of service provided by the organization to its own employees, and therefore, product design, which pertains to the design of goods and services offered to external customers, is not included in internal service quality. The other four options, workplace design, job design, employee selection, and employee recognition, are factors that contribute to improving internal service quality.

Which of the Following Is Not Included in Internal Service