High-contact and low-contact services can also be classified as front room and back room operations.

Question

Quizplus · Accepted Answer

This statement is true as high-contact services are often front room operations, meaning they involve a lot of face-to-face interaction with customers, while low-contact services are more likely to be back room operations, meaning they are carried out behind the scenes without direct interaction with customers.

High-Contact and Low-Contact Services Can Also Be Classified as Front