Question 1

There are three forms of mass customization:
A)Modular production,postponement,and efficient customer response
B)Fast changeover,modular production,and make-to-stock
C)Modular production,postponement,and fast changeover
D)Assemble-to-order,modular production,and value analysis

Accepted Answer

The three forms of mass customization are modular production, postponement, and fast changeover, which allow for efficient production tailored to individual customer needs.

Question 2

A make-to-order operation would be primarily concerned with:
A)Forecasting demand
B)Planning capacity
C)Use of overtime
D)Lead-time

Accepted Answer

A make-to-order operation focuses on lead-time because it produces goods only after receiving customer orders, making timely delivery crucial.

Question 3

Mass customization makes use of the concept of:
A)Economies of scale
B)Economies of scope
C)Economies of variety
D)Economies of customization

Accepted Answer

B

Question 4

The type of processing system that has high product variety and medium capital investment is:
A)Line
B)Continuous production
C)Project
D)Batch
E)Mass production

Accepted Answer

Batch processing systems are designed to handle moderate levels of product variety and require medium capital investment. In batch processing, a certain quantity of a specific product is produced, and then the equipment or machinery is switched over to produce a different type of product. Therefore, batch processing is best suited for small to moderate production volumes with varying demand, making it a popular method for companies with high product variety but moderate capital investment.

Question 5

Referring to the product-process matrix,if a company has a few major products with high demand and a jumbled flow (job shop)process,we know the company:
A)Has a company strategy
B)Is on the diagonal of the matrix
C)Is further in its product life cycle than its process life cycle
D)Is further in its process life cycle than its product life cycle

Accepted Answer

The answer of Referring to the product-process matrix,if a company...

Question 6

An important lesson from the Hayes and Wheelwright product-process matrix is:
A)Give importance to product choice decisions over process choice decisions
B)Give importance to process choice decisions over product choice decisions
C)Give importance to aligning the product choice decisions and process choice decisions
D)Always operate off the diagonal to achieve competitive status

Accepted Answer

The Hayes and Wheelwright product-process matrix highlights the importance of aligning product choice decisions with process choice decisions for achieving competitive advantage. Both product choice decisions and process choice decisions are equally important and should be aligned to ensure efficient and effective operations. Operating off the diagonal may not always lead to competitive status and may not be the best approach.

Question 7

Identify the correct statement from the given choices.
A)A batch process is characterized by jumbled flow while an assembly line process is characterized by a regular sequential flow.
B)The project form of operations is characterized by difficult planning and scheduling.
C)Batch production is synonymous with mass production systems.
D)All of the above
E)a and b only

Accepted Answer

A batch process involves a jumbled flow, and an assembly line process involves a regular sequential flow. The project form of operations often involves complex planning and scheduling. Batch production is not synonymous with mass production systems.

Question 8

Mass customization is defined as follows:
A)Producing whatever the customer wants
B)Making a small variety of products by use of mass production
C)Producing a large variety of products at approximately the same cost as mass production
D)Customizing products using economies of scale

Accepted Answer

Mass customization is the production of a large variety of products at approximately the same cost as mass production. It allows companies to offer a wider range of products to customers while still keeping costs low. Option A, producing whatever the customer wants, is not always feasible due to practical limitations. Option B, making a small variety of products by use of mass production, is not customization but mass production. Option D, customizing products using economies of scale, is not a clear definition of mass customization.

Question 9

An example of a business/industry that uses batch flow and makes to stock is:
A)Oil refining
B)Telephone company
C)Artist paintings
D)Hospital
E)Machine shop

Accepted Answer

A machine shop typically uses batch flow and makes to stock processes because they produce a large quantity of standardized parts in batches and stock them for future orders.

Question 10

The throughput ratio (TR)is defined as the ratio of the total processing time for the job divided by:
A)Total waiting time
B)Utilization
C)Total waiting time plus total processing time
D)100

Accepted Answer

The throughput ratio (TR) is calculated by dividing the total processing time by the sum of total waiting time and total processing time.

Question 11

A _____ operation uses a process layout,while a ______ operation uses a product layout.
A)Batch,line
B)Line,batch
C)Job shop,batch
D)Continuous,line
E)Continuous,mass

Accepted Answer

The answer of A _____ operation uses a process layout,while...

Question 12

Which of the following is/are among the four factors that appear to influence process selection?
A)Capital requirements
B)Labor
C)Technology
D)a and c only
E)a,b,and c

Accepted Answer

The answer of Which of the following is/are among the...

Question 13

A company makes necklaces with attached letters.Department A manufactures the necklace chains and letters ahead of demand.Department B assembles the necklaces when orders are received.Departments A and B are,respectively:
A)Make-to-stock,make-to-stock
B)Make-to-stock,assemble-to-order
C)Make-to-order,make-to-stock
D)Make-to-order,assemble-to-order

Accepted Answer

Department A manufactures the necklaces ahead of demand, which suggests that they are producing the product before there is an actual order for it. This means that Department A is operating on a make-to-stock basis, producing goods for inventory. 
On the other hand, Department B only assembles the necklaces when orders are received, indicating that they are producing the product to fulfill specific customer orders. Therefore, Department B is operating on an assemble-to-order basis. 
Overall, the company operates by first stocking up on the basic components (chains and letters) and then assembling them into necklaces to fulfill customer orders. This aligns with the make-to-stock, assemble-to-order strategy.

Question 14

A large office that has a typing pool,a copying department,and all the managers in a large suite of offices is an example of:
A)An assembly line process
B)A batch process
C)A project process
D)A continuous process

Accepted Answer

The given scenario can be classified as a batch process as tasks are completed in groups, such as typing pool and copying department completing tasks in batches before passing it on to the managers in the suite of offices for further processing.

Question 15

Service level and capacity utilization are performance measures of the _____ process.
A)Make-to-stock
B)Make-to-order
C)Make-to-assembly
D)All of the above
E)None of the above

Accepted Answer

The answer of Service level and capacity utilization are performance...

Question 16

Mass production and continuous flow are other terms used to describe line flows.

Accepted Answer

Mass production and continuous flow are two common terms used to refer to line flows in manufacturing operations.

Question 17

The type of processing system that is used for complex jobs with a unique or creative set of activities is:
A)Mass production
B)Continuous production
C)Project
D)Batch
E)Intermittent

Accepted Answer

Project processing system is used for complex jobs with a unique or creative set of activities. It is designed for one-time, non-repetitive activities with a specific goal and a set timeline. This type of processing system allows for flexibility and customization to meet the unique needs of each project. Other options such as mass production, continuous production, batch, and intermittent processing systems are more suitable for repetitive tasks with standardized processes.

Question 18

An example of an industry that produces a few major discrete products and uses a product layout is:
A)Commercial printer
B)Heavy equipment
C)Automotive assembly
D)Sugar refinery
E)Cannery

Accepted Answer

Automotive assembly is an industry that produces a few major discrete products (cars, trucks) and uses a product layout, where the production process is organized according to the sequence of operations needed to produce a specific product.

Question 19

The type of processing system that is used for highly standardized products such as liquids is:
A)Mass production
B)Continuous process
C)Project
D)Batch
E)Intermittent

Accepted Answer

The continuous process is the most suitable processing system for highly standardized products such as liquids because it allows for a continuous flow of materials and production, resulting in high efficiency and consistent quality. This system is commonly used in the production of liquids such as water, soda, and oil.

Question 20

Process efficiency is usually highest in what type of process?
A)Assembly line
B)Batch
C)Project
D)Customized

Accepted Answer

Assembly line processes are typically designed for high efficiency, with standardized tasks and a focus on minimizing waste and maximizing productivity. Batch and project processes can be efficient in certain contexts, but they often involve greater variability and require more coordination and decision-making, which can hinder overall efficiency. Customized processes, by definition, involve a high degree of variability and are typically less efficient than standardized processes.

Quiz 4: Process Selection

There are three forms of mass customization:

A make-to-order operation would be primarily concerned with:

Mass customization makes use of the concept of:

The type of processing system that has high product variety and medium capital investment is:

Referring to the product-process matrix,if a company has a few major products with high demand and a jumbled flow (job shop) process,we know the company:

An important lesson from the Hayes and Wheelwright product-process matrix is:

Identify the correct statement from the given choices.

Mass customization is defined as follows:

An example of a business/industry that uses batch flow and makes to stock is:

The throughput ratio (TR) is defined as the ratio of the total processing time for the job divided by:

A _ operation uses a process layout,while a __ operation uses a product layout.

Which of the following is/are among the four factors that appear to influence process selection?

A company makes necklaces with attached letters.Department A manufactures the necklace chains and letters ahead of demand.Department B assembles the necklaces when orders are received.Departments A and B are,respectively:

A large office that has a typing pool,a copying department,and all the managers in a large suite of offices is an example of:

Service level and capacity utilization are performance measures of the _____ process.

Mass production and continuous flow are other terms used to describe line flows.

The type of processing system that is used for complex jobs with a unique or creative set of activities is:

An example of an industry that produces a few major discrete products and uses a product layout is:

The type of processing system that is used for highly standardized products such as liquids is:

Process efficiency is usually highest in what type of process?