A service is
A) An act,deed or performance
B) Performed without regard to profitability
C) Is clearly distinct from a product
D) all of the above
Correct Answer:
Verified
Q1: Services are more _ than products.
A)tangible.
B)centralized
C)consistent
D)easily emulated
Q3: A service package includes
A)Physical items,sensual benefits and
Q4: In service blueprinting,the delineation between the front
Q5:
Q6: Which of the following specifications are included
Q7: The design of the physical environment in
Q8: _ represent the number of parallel servers.
A)Channels
B)Phases
C)Queues
D)Process
Q9: The service-process matrix classifies services based on
A)Labor
Q10: In queuing theory,
A)the arrival rate is almost
Q11: Services account for more than 50% of
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