Which of the following specifications are included in service design,but are not typically part of product design?
A) Customer specifications
B) Performance specifications
C) Design specifications
D) Delivery specifications
Correct Answer:
Verified
Q1: Services are more _ than products.
A)tangible.
B)centralized
C)consistent
D)easily emulated
Q2: A service is
A)An act,deed or performance
B)Performed without
Q3: A service package includes
A)Physical items,sensual benefits and
Q4: In service blueprinting,the delineation between the front
Q5:
Q7: The design of the physical environment in
Q8: _ represent the number of parallel servers.
A)Channels
B)Phases
C)Queues
D)Process
Q9: The service-process matrix classifies services based on
A)Labor
Q10: In queuing theory,
A)the arrival rate is almost
Q11: Services account for more than 50% of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents