Total quality management is a method for instituting process controls within an organization.
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Q24: Process controls include policies, procedures, and rules;
Q25: Centralization is the degree to which the
Q26: Policies, rules, and procedures are often employed
Q27: Functional departmentation refers to the grouping of
Q28: Formalization is the degree to which the
Q30: Divisional departmentation is often used to meet
Q31: Policies, which are more specific, rigid, and
Q32: Matrix structures originated from the aerospace industry.
Q33: Governmental agencies have found that increasing decentralization
Q34: Standardization involves the creation of guidelines so
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