Question 1

Contrast functional and dysfunctional conflict. In your answer include the mechanisms, if any, which allow conflict type change.

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Question 2

Can conflict be managed to promote organizational performance, if so how?

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Question 3

What is meant by win-win negotiating?

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Question 4

What is the role or purpose of the devil's advocate?

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Question 5

You classmate says those in times of conflict, people turn to more participative forms of leadership. How do you respond?

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Question 6

What are the four elements that are typically part of all negotiations?

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Question 7

There are a number of possible consequences of dysfunctional conflict. What are these? Are some of these consequences more or less likely to occur in organizational conflict situations?

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Question 8

Avoiding can be an effective and appropriate strategy in some conflict situations. When used as a temporary alternative in a heated negotiation, what benefits can one expect to gain from avoidance?

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Question 9

How do member perceptions typically change during times of conflict?

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Question 10

If your group were "under attack" from another, what would you expect in regard to group cohesiveness?

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Question 11

One way of viewing conflict-resolution efforts between groups is to examine the extent to which a conflicting group has an internal and external focus with respect to resolution strategies. Describe the perspectives.

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Question 12

Explain the impact that intergroup conflict has on groups.

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Question 13

The text presented seven recommendations for improving negotiations. List five of them.

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Question 14

Think about the last time you had to negotiate something (e.g., a higher grade, the purchase of a new or used car, etc.). Which negotiation tactic did you use and or the other party? Identify which tactic was introduced and explain how it was introduced.

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Question 15

How are reciprocal and sequential interdependence different?

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Question 16

Do "internal focus" and "external focus" represent opposite sides of the same continuum?

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Question 17

What general points would you give a fellow manager regarding the use of the different conflict resolution approaches?

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Question 18

What is a negotiation?

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Question 19

Provide an example of how a superordinate goal may impact a group outcome.

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Question 20

In a conflict situation, what would an external focus cause the group to concentrate on?

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Quiz 11: Managing Conflict and Negotiations