Question 1

All of the following activities comprise the accommodation stage except:

Accepted Answer

The accommodation stage involves adjusting to the new job and organization, including establishing relationships, learning tasks, and clarifying roles. Forming initial impressions is part of the anticipatory socialization stage, not the accommodation stage.

Question 2

_______________ is the process by which organizations bring new employees into the culture.

Accepted Answer

Socialization is the process by which organizations bring new employees into the culture. This process involves teaching new employees about the company's values, norms, and expectations, as well as providing them with the necessary skills and knowledge to perform their job effectively. It helps new employees to adapt to the company's culture and feel like they belong to the organization.

Question 3

When are we most receptive to information about a job or an organization?

Accepted Answer

We are most receptive to information about a job or an organization when we are faced with the need to make a decision. This could be when we are actively seeking a job or when we have received a job offer and need to decide whether to accept it. In these situations, we are more likely to pay attention to and carefully consider the information provided to us.

Question 4

The culture at Walt Disney is manifested through all of the following except:

Accepted Answer

While employees at Walt Disney may share sayings, things, and behavior that reflect the company's culture, there is no indication that they share similar demographic characteristics. This answer is the only one that does not accurately reflect a manifestation of the company's culture.

Question 5

During the _______________ stage, a broader set of issues and problems arises, which results in conflict, including conflict between work groups.

Accepted Answer

During the role management stage, employees have settled into their roles and start encountering a broader set of issues and problems, leading to conflicts between work groups. Anticipatory socialization pertains to an individual's expectations and aspirations before they join an organization, while accommodation refers to the adjustment process of new employees.

Question 6

Socialization is most important when an individual __________________.

Accepted Answer

Socialization is important when an individual takes a job because it helps them to integrate into the organization's culture, learn about its values and norms, and develop relationships with their colleagues. However, socialization is also important when an individual takes a different job in the same organization because they may be moving to a different department or team with different expectations and communication patterns. If an individual fails to meet performance expectations, socialization may still be important, but it may require a different approach such as coaching or training to address the specific performance issues.

Question 7

A supportive organizational climate can be defined as the amount of perceived support employees receive from their ___________ that helps them successfully perform their job duties.

Accepted Answer

A supportive organizational climate involves perceived support from various sources, including co-workers, supervisors, and other departments, all of which contribute to an employee's ability to perform their job duties effectively.

Question 8

Socialization processes are the activities by which an individual comes to appreciate the _______________ essential for assuming an organizational role, and for participating as an organization member.

Accepted Answer

Socialization processes involve teaching an individual the values, abilities, and expected behaviors that are necessary for assuming an organizational role and participating as an organization member. Therefore, all of the choices are correct.

Question 9

Herb Kelleher, one of the founders of Southwest Airlines, helped create a culture of commitment by:

Accepted Answer

The answer of Herb Kelleher, one of the founders of...

Question 10

The socialization that occurs before someone enters an organization, or takes a different job within an organization, is the _______________ stage of socialization.

Accepted Answer

The anticipatory stage of socialization refers to the socialization that occurs before someone enters an organization, or takes a different job within an organization. This stage involves learning about the organization, its culture, values, and norms, as well as the role expectations and responsibilities associated with the job.

Question 11

The core values of Southwest Airlines consist of all of the following elements except:

Accepted Answer

Southwest Airlines' core values are famously encapsulated by three key phrases: a warrior spirit, a servant's heart, and a fun-loving attitude. An "unwavering commitment" is not listed among the airline's core values as defined by the company.

Question 12

Attempting to change a culture generally requires all of the following except:

Accepted Answer

Changing a culture does not necessarily require a new company leader; it can often be achieved with existing leadership committed to the change process. The other options (difficult techniques, rare skills, and considerable time) are typically required to effectively change an organization's culture.

Question 13

Employees are more likely to adjust to a new job and be accepted socially if they use a _______________ approach to learning about how things work, who makes the decisions, and what the organization values.

Accepted Answer

A proactive approach involves taking initiative and being curious, which are key traits in adapting to a new job and understanding the organizational culture. A laid-back approach may be perceived as disinterested or unmotivated, while a scientific or sequential approach alone may not take into account the social and cultural aspects of the workplace.

Question 14

Research suggests that, when ethics codes are developed and enforced within an organization, they have a positive impact on _______________.

Accepted Answer

Research suggests that ethics codes have a positive impact on job satisfaction, esprit de corps, and organizational commitment. Therefore, all of the choices are correct.

Question 15

Which of the following does Johnson & Johnson consider their first responsibility?

Accepted Answer

Johnson & Johnson considers their first responsibility to be the people who use their products and services. This is stated in their Credo, which emphasizes that their first responsibility is to mothers, fathers, doctors, nurses, and patients who use their products and services. They believe in putting the needs and well-being of these individuals before any other business considerations.

Question 16

Organizational socialization processes _______ from organization to organization.

Accepted Answer

Organizational socialization processes can vary in both form (e.g. orientation program, mentorship, on-the-job training) and content (e.g. company values, norms, expectations). There are no laws that dictate how an organization should socialize its new employees.

Question 17

Conflict between an individual's work group and other work groups within the organization usually surface during the _______________ socialization stage.

Accepted Answer

During the role management socialization stage, an individual is expected to implement the expected roles and responsibilities within their workgroup. This often leads to conflicts between workgroups within the organization as they may have different ways of performing tasks or objectives that may conflict with each other.

Question 18

_____ can be defined as the amount of perceived support employees receive from their co-workers, supervisor, and other departments that helps them successfully perform their job duties.

Accepted Answer

SOC (Social Support) can be defined as the amount of perceived support employees receive from their co-workers, supervisor, and other departments that helps them successfully perform their job duties. The other answer choices (BOC, HFC, HGC) do not relate to the concept of social support in the workplace.

Question 19

The sink or swim approach to socialization ___________.

Accepted Answer

The sink or swim approach may work for some individuals, but not for everyone. It involves throwing someone into a new situation or environment without any guidance or support, and expecting them to figure it out on their own. While some people may thrive in this type of environment, others may struggle and ultimately fail. The lack of mentoring is a key drawback to this approach. Therefore, option C is the most appropriate answer.

Question 20

In work organizations, a mentor can provide ___________to a younger, less-experienced protégé.

Accepted Answer

A mentor can provide coaching in skills and knowledge, friendship in terms of support and guidance, and role modeling by setting clear examples for the protégé to follow. Therefore, all of the above options are good choices.

Quiz 2: National and Organizational Culture