Question 1

Superordinate goals are an important factor that contribute to the effectiveness of
A)cohesive groups.
B)virtual teams.
C)cross-functional teams.
D)self-managed teams.
E)diverse groups.

Accepted Answer

The answer of Superordinate goals are an important factor that...

Question 2

A major disadvantage of virtual teams is that they increase
A)instances of discrimination.
B)stereotyping.
C)the formation of cliques.
D)personality conflicts.
E)miscommunication.

Accepted Answer

Virtual teams often rely on electronic communication, which can lead to misinterpretation and misunderstandings. Without the benefit of face-to-face interactions, team members can easily miscommunicate and create unnecessary conflicts. While discrimination, stereotyping, cliques, and personality conflicts can emerge in virtual teams, they are not necessarily more prevalent than in traditional, face-to-face teams.

Question 3

Work groups that bring people with different functional specialties together to better invent,design,or deliver a product or service are called
A)self-managed teams.
B)virtual teams.
C)task forces.
D)cross-functional teams.
E)formal teams.

Accepted Answer

Cross-functional teams bring together individuals with different skills, knowledge and expertise to work together towards a common goal, such as inventing, designing or delivering a product or service. The individuals in these teams often have different functional specialties, and their diverse perspectives can lead to more innovative and effective solutions. Self-managed teams are responsible for managing their own work and often have more autonomy, virtual teams work together across geographical and time boundaries, task forces are typically assembled to address a specific issue or project, and formal teams have a defined organizational structure and roles.

Question 4

When team members share identical information about how they should interact and what their task is,they are experiencing ________.
A)shared mental models
B)shared status
C)shared litmus testing
D)shared heritage
E)shared leadership

Accepted Answer

Shared mental models refer to when team members have a common understanding of their task, goals, and how they should interact with each other. This enables more effective communication and coordination, as everyone is on the same page. Therefore, when team members share identical information about how they should interact and what their task is, they are experiencing shared mental models. The other options (shared status, shared litmus testing, shared heritage, shared leadership) do not accurately describe this situation.

Question 5

Which of the following is the most accurate statement about virtual teams?
A)Although they were once a dream,they are now spreading and are used by numerous companies.
B)Although they were once a dream,they are now being used by a small and select group of companies.
C)Although they still remain a dream,some companies are now experimenting with them.
D)Although they still remain a dream,some companies plan to begin using them in the next five to ten years.
E)Although they were once a dream,it now appears that they will never deliver the benefits that many had hoped for.

Accepted Answer

The statement "they are now spreading and are used by numerous companies" accurately reflects the current state of virtual teams. While they may have been considered a dream in the past, they have now become a reality for many organizations and are increasingly used across industries.

Question 6

Instilling shared mental models in many cross-functional teams can often be challenging because of the ________________.
A)reluctance to agree on what the project is
B)avoidance of revealing that each person has an opinion
C)slow moving process of working in a cross-functional team
D)resistance to cross-functional teams in organizations
E)divergent backgrounds of the team members

Accepted Answer

The diverse backgrounds and perspectives of team members in cross-functional teams can create challenges in establishing a shared mental model. Each member may have different assumptions, expectations, and language about the project, leading to misunderstandings and confusion. It requires effective communication and collaboration to bridge these gaps and create a common understanding among team members.

Question 7

Employees who straddle the boundary between the organization and its clients or customers are especially likely to encounter what form of role conflict?
A)Intrasender role conflict
B)Intersender role conflict
C)Interrole conflict
D)Person-role conflict
E)All of the above

Accepted Answer

Intersender role conflict occurs when different people or groups send conflicting expectations to the employee. Employees who interact with both the organization and its clients or customers may receive conflicting demands from these two sources, leading to intersender role conflict.

Question 8

What kinds of roles develop in organizations?
A)Designated roles and assigned roles
B)Designated roles and informal roles
C)Assigned roles and informal roles
D)Designated roles and emergent roles
E)Formal roles and informal roles

Accepted Answer

The answer of What kinds of roles develop in organizations?
A)Designated...

Question 9

Selma and Sam have just started new jobs at the same company.After one month,Selma has become known by her co-workers as the new software engineer,and Sam has become known as the office gossip.What kind of roles are these?
A)Selma's role is designated and Sam's role is designated.
B)Selma's role is designated and Sam's role is assigned.
C)Selma's role is assigned and Sam's role is designated.
D)Selma's role is emergent and Sam's role is emergent.
E)Selma's role is designated and Sam's role is emergent.

Accepted Answer

Selma's role is designated because she was hired specifically as a software engineer, while Sam's role is emergent because being known as the office gossip was not an assigned or designated role, but rather a reputation that he earned within the company.

Question 10

Which one of the following is not an advantage of virtual teams?
A)Around-the-clock work
B)Reduced travel time
C)Reduced cost
D)Larger talent pool
E)Trust

Accepted Answer

Trust is not an advantage of virtual teams, it is a crucial factor that needs to be established and maintained for effective collaboration in virtual teams. The other options listed are indeed advantages of virtual teams.

Question 11

What did Connie Gersick study to learn about the development of groups?
A)Workers at Federal Express improving billing accuracy and reducing lost packages
B)Student groups doing class projects
C)Sales teams at UPS that sell and deliver products and services
D)Teams at Rubbermaid that invent and design innovative household products
E)A team at Thermos that invented an ecologically friendly electric barbecue grill

Accepted Answer

Connie Gersick studied student groups doing class projects to learn about the development of groups.

Question 12

Research on virtual teams has found that,compared to face-to-face teams,virtual teams engage in a
A)larger volume of information sharing.
B)lower volume of information sharing.
C)similar volume of information sharing.
D)lower volume of unique information sharing.
E)larger volume of redundant information sharing.

Accepted Answer

The answer of Research on virtual teams has found that,compared...

Question 13

Connie Gersick's research resulted in which of the following?
A)Typical stages of group development
B)Punctuated equilibrium model
C)Model of the role assumption process
D)Model of group cohesiveness
E)Model of factors that influence work group effectiveness

Accepted Answer

Connie Gersick's research resulted in the punctuated equilibrium model, which suggests that groups go through periods of stability followed by abrupt transitions to a new stage. This model is specifically focused on project-based teams and their deadlines, and it has implications for how managers can best lead and support these teams.

Question 14

What is the most important function of norms?
A)To increase group cohesiveness
B)To prevent social loafing
C)To prevent intersender role conflict
D)To provide regularity and predictability of behaviour
E)To prevent interrole conflict

Accepted Answer

The most important function of norms is to provide regularity and predictability of behavior within a group or society. Norms are shared expectations and rules that guide behavior and help maintain order and stability. They play a crucial role in shaping social interactions and promoting social harmony. While the other options may also be important functions of norms, they are not as fundamental as ensuring regularity and predictability of behavior.

Question 15

Which of the following type of group can enhance team creativity and innovation?
A)Self-managed
B)Informal
C)Cohesive
D)Diverse
E)Cross-functional

Accepted Answer

Diverse groups bring together individuals with different backgrounds, experiences, and perspectives, which can lead to more innovative ideas and approaches. Cross-functional groups bring together individuals from different areas of expertise, which can lead to a more holistic and creative approach to problem-solving. Self-managed and informal groups may not necessarily have the diversity or cross-functionality necessary to enhance creativity and innovation. Cohesive groups may have a strong sense of unity and teamwork, but may also risk groupthink and a lack of innovation.

Question 16

All of the following are frequent outcomes of role ambiguity except
A)absenteeism.
B)job stress.
C)dissatisfaction.
D)reduced organizational commitment.
E)intentions to quit.

Accepted Answer

Role ambiguity can lead to job stress, dissatisfaction, reduced organizational commitment, and intentions to quit. Absenteeism is not a frequent outcome of role ambiguity.

Question 17

You have been assigned a group project in your organizational behaviour course.You have six weeks to complete it.When will the midpoint transition occur?
A)At about one week
B)At about two weeks
C)At about three weeks
D)At about four weeks
E)At about five weeks

Accepted Answer

The midpoint transition of a six-week project would occur at about three weeks.

Question 18

What do Rubbermaid and Novartis and Wyeth have in common?
A)They have used virtual teams.
B)They have used self-managed teams.
C)They have used cross-functional teams.
D)They have used diverse work teams.
E)They have all used task forces.

Accepted Answer

Rubbermaid, Novartis, and Wyeth have all used cross-functional teams. Cross-functional teams consist of individuals from different functional areas or departments within an organization, who work together to achieve a common goal or to solve a specific problem. These teams can often bring a diversity of perspectives and expertise to a project, leading to improved decision-making and innovation.

Question 19

Whistle-blowing is often a signal of what form of role conflict?
A)Intrasender role conflict
B)Intersender role conflict
C)Interrole conflict
D)Person-role conflict
E)None of the above

Accepted Answer

Whistle-blowing typically involves a person-role conflict, where an individual's personal ethics or values clash with the expectations or behaviors of their role within an organization.

Question 20

What elements can lead to role ambiguity?
A)Organizational factors,individual factors,role senders,
B)Individual factors,role senders,focal person
C)Organizational factors,individual factors,focal person
D)Organizational factors,role senders,focal person
E)Individual factors,group factors,organizational factors

Accepted Answer

The answer of What elements can lead to role ambiguity?
A)Organizational...

Quiz 7: Groups and Teamwork

Superordinate goals are an important factor that contribute to the effectiveness of

A major disadvantage of virtual teams is that they increase

Work groups that bring people with different functional specialties together to better invent,design,or deliver a product or service are called

When team members share identical information about how they should interact and what their task is,they are experiencing ________.

Which of the following is the most accurate statement about virtual teams?

Instilling shared mental models in many cross-functional teams can often be challenging because of the ________________.

Employees who straddle the boundary between the organization and its clients or customers are especially likely to encounter what form of role conflict?

What kinds of roles develop in organizations?

Selma and Sam have just started new jobs at the same company.After one month,Selma has become known by her co-workers as the new software engineer,and Sam has become known as the office gossip.What kind of roles are these?

Which one of the following is not an advantage of virtual teams?

What did Connie Gersick study to learn about the development of groups?

Research on virtual teams has found that,compared to face-to-face teams,virtual teams engage in a

Connie Gersick's research resulted in which of the following?

What is the most important function of norms?

Which of the following type of group can enhance team creativity and innovation?

All of the following are frequent outcomes of role ambiguity except

You have been assigned a group project in your organizational behaviour course.You have six weeks to complete it.When will the midpoint transition occur?

What do Rubbermaid and Novartis and Wyeth have in common?

Whistle-blowing is often a signal of what form of role conflict?

What elements can lead to role ambiguity?