Question 1

One way an individual can manage stress is by planning ahead and practicing good time management.

Accepted Answer

Planning ahead and managing time effectively can help individuals prioritize tasks and reduce the feeling of being overwhelmed, ultimately reducing stress levels.

Question 2

The one thing all forms of stress have in common is that the individual views them as representing a demand that the person will have to work harder at in order to accomplish.

Accepted Answer

Stress is a response to a wide range of demands or pressures, not just those requiring harder work. It can also stem from perceived threats, changes, or emotional challenges, not solely from demands necessitating increased effort.

Question 3

Kylie is so nervous about meeting with her boss that she can feel her heart racing. What is she experiencing?

Accepted Answer

Kylie is experiencing the fight-or-flight response, which is the body's natural response to a perceived threat or danger. This response triggers the release of adrenaline and other stress hormones, leading to physical symptoms such as a racing heart.

Question 4

The impact of severe stress levels has an effect on three main areas: physiological, emotional, and social.

Accepted Answer

The answer of The impact of severe stress levels has...

Question 5

In Learning from Experience: Charlene Jeter was a vice president of marketing at SunTrust MidAtlantic until she was laid off in the last recession. As she has interviewed for a new job, she has found that employers today are looking for specialists rather than generalists.

Accepted Answer

The statement in the passage mentions that employers today are looking for specialists rather than generalists.

Question 6

The Type A personality is seen in a person who is extremely competitive and even feels guilty when not working while on vacation.

Accepted Answer

This is an accurate description of the Type A personality. They are often characterized by a strong drive for achievement, competitiveness, and a sense of urgency in their work. They may also experience guilt when not working, even during vacation time.

Question 7

In Diversity Competency: While Darwin Realty & Development Corporation put many measures in place, ultimately they were not able to help Cindy Bischof, a victim of intimate partner violence.

Accepted Answer

The statement says that despite Darwin Realty & Development Corporation taking measures, they were not able to help Cindy Bischof, indicating that they lacked diversity competency in addressing the issue of intimate partner violence.

Question 8

Feelings of anxiety and/or physical tension that occurs when a person experiences demands they feel they can't cope with is called

Accepted Answer

The description given matches the commonly understood definition of stress.

Question 9

In Learning from Experience: Thomas Dodson says that _____ has been the key since he was laid off from his job at an architecture firm and started his own consulting firm.

Accepted Answer

According to the given statement, the key to Thomas Dodson's success since being laid off and starting his own consulting firm has been the support of his wife. The other options (access to online resources, finding a mentor, and cutting back on essentials) are not mentioned as the key to his success in the given statement.

Question 10

Role ambiguity refers to the adverse effects of working conditions where strong stressors are perceived as unavoidable and relief is seen as unavailable.

Accepted Answer

Role ambiguity refers to the uncertainty experienced by individuals about their job responsibilities, expectations, and the scope of their roles within an organization, not specifically about stressors and their unavoidability.

Question 11

The four primary factors that affect how an individual experiences stress are the person's perception of the situation, the person's past experiences, the absence or presence of social support, and

Accepted Answer

Individual differences in reacting to stress can greatly impact how someone experiences stress. Some people may have better coping mechanisms or resiliency, while others may be more prone to feeling overwhelmed and anxious. Therefore, understanding how an individual reacts to stress is an important factor in managing and reducing stress levels. The other answer choices may contribute to an individual's experience of stress, but are not as directly linked to an individual's reaction to stress.

Question 12

Derek, a psychiatrist, is using depersonalization when he asks his assistant when the next "head case" is coming in.

Accepted Answer

Depersonalization is a defense mechanism in which a person feels detached from their own thoughts, feelings, and body. In this case, Derek is using depersonalization by referring to his patients as "head cases," which is a dehumanizing term that distances him from the emotional impact of their mental health issues.

Question 13

According to the social discounting bias, individuals think that taking revenge is more important than preserving relationships.

Accepted Answer

Social discounting refers to the decrease in value people place on rewards or outcomes as they are shared with more individuals, not the prioritization of revenge over relationships.

Question 14

When is it appropriate to use the fight-or-flight response at work?

Accepted Answer

The fight-or-flight response typically involves a primal reaction to a perceived threat, and in a workplace setting, this kind of response is usually not appropriate or constructive. It can lead to conflicts, damaged relationships, and negative consequences for both parties involved. It is more effective to utilize communication and conflict resolution skills to address workplace issues and concerns.

Question 15

In Change Competency: The Ortho-Clinical Diagnostics company instituted a wellness program in which participating employees receive a $500 annual health benefit savings.

Accepted Answer

This statement is true.

Question 16

In Communication Competency: Bill is referring to a civil exchange in his office when he talks about a member of the management team who e-mails snide comments to employees right before he leaves the office for the day.

Accepted Answer

Communication competency involves effective and appropriate interaction in a variety of contexts. Bill describing a manager who sends snide comments does not reflect civil or competent communication, but rather poor communication practices.

Question 17

The fight-or-flight response refers to the biochemical reactions and bodily changes that occur when reacting to an environmental stressor.

Accepted Answer

The fight-or-flight response is a real physiological response that includes a cascade of chemical reactions and bodily changes that prepare the body to either fight off or flee from a perceived threat.

Question 18

Role overload occurs when an employee disseminates some of their work to coworkers in order to escape a daunting assignment.

Accepted Answer

Role overload is when an employee has too much work assigned to them, and cannot complete it all within a reasonable timeframe or with reasonable effort. Disseminating work to coworkers to escape an assignment is an example of task delegation, not role overload.

Question 19

The tensions, anxieties, and conflicts that stem from issues such as a death, the birth of a baby, and divorce are called life stressors.

Accepted Answer

Life stressors are events that cause disruptions or changes in an individual's life and can lead to psychological and physical stress. Common life stressors include death, birth of a baby, divorce, moving to a new location, financial problems, and major illnesses.

Question 20

In Self Competency: Known by many as "Sully," Chesley B. Sullenberger III safely landed US Airways Flight 1549 even though he had little knowledge of how a cockpit crew might respond in a crisis.

Accepted Answer

Chesley "Sully" Sullenberger was a highly experienced pilot with extensive knowledge of aviation safety and emergency procedures, which enabled him to successfully land US Airways Flight 1549 on the Hudson River.

Quiz 7: Workplace Stress and Aggression