Question 1

Which of the following media is considered high in information richness?

Accepted Answer

The telephone is considered high in information richness because it allows for immediate feedback and the conveyance of tone and emotion through voice.

Question 2

Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:

Accepted Answer

Silence allows the listener to process their own thoughts and emotions, helping them to focus on the speaker's message without interference from their personal responses.

Question 3

The evoking of a shared, or common, meaning in another person is known as .

Accepted Answer

The evoking of a shared, or common, meaning in another person is the primary goal of communication, making option B the correct answer. Interpretation refers to the process of analyzing and assigning meaning to messages, response patterns are specific ways in which people react to messages, and messages are the content being communicated.

Question 4

A barrier to effective communication is:

Accepted Answer

Status difference can create a barrier to effective communication as it may affect the way individuals interpret and respond to messages from those with different levels of authority or position in an organization. This can lead to misunderstandings, lack of trust, and ineffective communication.

Question 5

Which of the following is NOT true of reflective listening?

Accepted Answer

Reflective listening emphasizes the role of the communicator, not the listener. It is a communication technique in which the listener actively listens to the speaker, and then repeats back what they have heard in their own words. This allows the speaker to feel heard and understood, and helps to facilitate understanding and problem-solving.

Question 6

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Accepted Answer

The answer of If one of your employees was in...

Question 7

One-way communication in contrast to two-way communication:

Accepted Answer

One-way communication is faster because there is no need to wait for feedback or for the receiver to respond. However, it can also be less effective as it does not allow for any interaction or clarification.

Question 8

All of the following are included in reflective listening except:

Accepted Answer

Reflective listening involves actively listening to the speaker, acknowledging their feelings and thoughts, and responding in a way that shows understanding and empathy. Criticism, which involves passing judgment or pointing out flaws in the speaker's communication, is not part of reflective listening. Instead, reflective listening focuses on affirming contact, clarifying the implicit, and using silence to allow the speaker to fully express themselves.

Question 9

As a supervisor in an emergency situation, you should be:

Accepted Answer

In an emergency situation, time is of the essence, and it is important for the supervisor to take control of the situation and provide clear direction to employees. Being directive and assertive can help minimize confusion and panic, and ensure that necessary actions are taken quickly and efficiently. While being sensitive and empathetic is important in general, during an emergency, the priority is on resolving the situation as quickly and effectively as possible.

Question 10

When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

Accepted Answer

Perceptual screens are the personal filters through which individuals interpret messages, and being sensitive to these can help ensure effective communication in a diverse workgroup.

Question 11

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

Accepted Answer

Encouraging men and women to interact the same way is not a relevant approach to reducing communication barriers. The other options (minimizing jargon and technical language, encouraging nonhierarchical relationships, and providing cross-cultural training) all directly address communication barriers and promote effective communication in the workplace.

Question 12

Information overload for employees or a lack of sufficient information for performance and task accomplishment can result from:

Accepted Answer

A failure to filter and disseminate information selectively can lead to an overload of information, making it difficult for employees to sift through and identify the most important information needed for their tasks. This can result in decreased performance and task accomplishment. The other options (B, C, and D) are not directly related to the issue of information overload or insufficiency.

Question 13

If your supervisor spoke with you about a significant production problem within your department, you would avoid:

Accepted Answer

The answer of If your supervisor spoke with you about...

Question 14

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

Accepted Answer

The answer of Which of the following interpersonal communication skills...

Question 15

A communication medium that is moderate in both information richness and data capacity is:

Accepted Answer

Electronic mail (email) is moderate in both information richness and data capacity. It allows for a mix of text, images, and attachments, but is limited in terms of nonverbal cues and real-time interaction. However, it can convey more detailed information than a phone call or face-to-face discussion, while not requiring as much space and formality as a formal numeric report.

Question 16

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Accepted Answer

The answer of Kodak has used blogging and social media...

Question 17

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?

Accepted Answer

A face-to-face meeting allows for direct communication and an opportunity for the supervisor to provide clear feedback and address any questions or concerns the employees may have. It also allows for nonverbal cues and tone of voice to be taken into consideration, which may not be conveyed adequately through written or electronic communication.

Question 18

The element of a communication model that contains the thoughts and feelings a communicator is attempting to elicit in a receiver is called a(n) .

Accepted Answer

The message is the component of the communication model that contains the thoughts and feelings a communicator is attempting to convey to a receiver. A message can take many forms, including verbal or nonverbal communication. The other options, data, feedback, and information, are all important components of the communication model but do not specifically refer to the message being conveyed.

Question 19

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called .

Accepted Answer

The answer of The window through which we interact with...

Question 20

Assume that you are a supervisor who manages more than 20 employees, each of whom occupies a different job. At a recent project meeting with your employees, you discussed with them the importance of communication and the rapidly developing technology associated with communication. A point that you should not fail to make in your discussion is that:

Accepted Answer

Communication involves much more than simply transmitting information from one person to another. It involves understanding the message being conveyed and interpreting its meaning. Effective communication evokes a shared meaning in another person, which can only be achieved through two-way communication that allows for feedback and clarification. This is important for any supervisor managing a diverse group of employees with different job responsibilities.

Quiz 8: Communication