Deck 14: Conflict,politics,discipline,and Negotiation

Question 1

A type of conflict resolution supervisors would use to satisfy their own needs at the expense of the other party by using their formal authority is ________.

A)compromise
B)avoidance
C)collaboration
D)accommodation
E)forcing

Answer 1

E

Question 2

All supervisors have a basic resolution approach that reflects their ________.

A)specialization
B)family background
C)disposition
D)temperament
E)personality

Answer 2

E

Question 3

Because organizational members can have different goals,________ is a natural phenomenon of organizational life.

A)progress
B)creativity
C)teamwork
D)discipline
E)conflict

Answer 3

E

Question 4

Which conflict resolution technique goal is to maintain harmonious relationships by placing another's needs and concerns above your own?

A)collaboration
B)compromise
C)forcing
D)avoidance
E)accommodation

Question 5

The process by which one party consciously interferes in the goal-achievement efforts of another party is ________.

A)sabotage
B)distress
C)conflict
D)disruption
E)intrusion

Question 6

One source of conflict are differences,which include value systems and personality characteristics that account for individual idiosyncrasies and disagreements.

A)communication
B)personal
C)structural
D)contact
E)exchange

Question 7

The best resolution technique for managing a conflict that is trivial,when emotions are running high,and where time can help cool things is ________.

A)avoidance
B)compromise
C)forcing
D)collaboration
E)accommodation

Question 8

A supervisor's goal should be to have enough conflict in the department to keep the unit responsive and innovative,but not so much as to hinder departmental performance.

Question 9

Which conflict resolution technique goal might appear to be a "cop-out?"

A)suggestion
B)capitulation
C)collaboration
D)assertion
E)avoidance

Question 10

Collaboration is a resolution technique that characterizes the ultimate ________.

A)capitulation
B)assertion
C)win-win situation
D)decision
E)conclusion

Question 11

When it is crucial for a supervisor to resolve a conflict as quickly as possible,________ in that order are preferred.

A)force,accommodate,and compromise
B)accommodate,collaborate,and avoid
C)console,compromise,and listen
D)extend,collaborate,and demand
E)collaborate,reward,and appraise

Question 12

Some people may be perceived by others as abrasive,hard to work with,untrustworthy,or strange which creates ________ conflicts.

A)mutual
B)structural
C)exchange
D)communication
E)interpersonal

Question 13

The creation of horizontal (departments)and vertical levels (organizational hierarchy)brings about efficiencies through specialization and coordination,but at the same time produces the potential for ________.

A)ambiguous standards
B)conflict resolution
C)unity of command
D)structural conflict
E)stress,burnout,and emotional disorders

Question 14

Poor communication is the source of all conflicts.

Question 15

There are five basic approaches or techniques supervisors can use to resolve conflicts in their departments: avoidance,accommodation,forcing,compromise,and ________.

A)assertion
B)coercion
C)capitulation
D)collaboration
E)suggestion

Question 16

Conflict in organizations has a positive side.It stimulates creativity,innovation,and change,and only through ________ can an organization adapt and survive.

A)teamwork
B)good management
C)change
D)homeostasis
E)planning

Question 17

Identify and explain the general sources of conflict differences.

Question 18

Differences that encompass conflicts arising from misunderstandings and different meanings attached to words are ________ differences.

A)personal
B)cultural
C)structural
D)evaluation
E)communication

Question 19

If organizations were completely devoid of conflict,they would become apathetic,stagnant,and unresponsive to change.

Question 20

A conflict resolution approach that requires each party to give up something of value is ________.

A)coercion
B)capitulation
C)compromise
D)accommodation
E)assertion

Question 21

A supervisor can use ________ to stimulate conflict in the department that may produce positive outcomes.

A)force
B)discussions and arguments
C)rumors and ambiguous messages
D)strong discipline
E)strong suggestions

Question 22

One of the major benefits of the diversity movement,which encourages the hiring and promotion of people who are dissimilar,is that it can ________ and improve an organization's performance.

A)dampen curiosity
B)promote conformity
C)stimulate conflict
D)calm conflict
E)encourage togetherness

Question 23

Organizations are made up of individuals and groups with different values,goals,and interests.This sets up the potential for conflict over ________.

A)resources
B)equal opportunities
C)long-term plans
D)goals
E)performance standards

Question 24

The political nature of organizations can be acknowledged in the statement "Do not use conflict-stimulation techniques,even if they improve your department's performance,if your organization's senior management views all conflicts as bad."

Question 25

Effective supervisors understand ________ and adjust their actions accordingly.

A)economic factors
B)the political nature of organizations
C)their own motives
D)communication with managers
E)supervisory performance

Question 26

To help guide a supervisor in differentiating ethical from unethical politicking,there are some questions to consider.One question addresses ________ versus organizational goals.

A)rumors
B)team goals
C)union contracts
D)self-interest
E)community interest

Question 27

A person who purposely presents arguments that run counter to those proposed by the majority or against current practices is performing the role of a ________.

A)decision maker
B)figurehead
C)spokesperson
D)devil's advocate
E)liaison

Question 28

Identify and explain the different approaches to conflict management.

Question 29

________ problems should be responded to with solutions such as skill training,job redesign,or a job transfer.

A)Attitude
B)Relationship
C)Family
D)Ability
E)Disability

Question 30

Actions taken by a supervisor to enforce the organization's standards and regulations is referred to by the general term ________.

A)discipline
B)enforcement
C)regulation
D)assertion
E)standardization

Question 31

Sometimes compromise is the best conflict resolution technique - just withdrawing from the conflict or ignoring its existence.

Question 32

Action that begins with a verbal warning,and then proceeds through written reprimands,suspension,and finally,in the most serious cases,dismissal is ________.

A)an inevitable consequence
B)justifiable termination
C)progressive discipline
D)logical punishment
E)discordant justification

Question 33

Discipline generally follows a typical sequence of four steps that include the following EXCEPT ________.

A)verbal warning
B)written warning
C)suspension
D)covert probation
E)dismissal

Question 34

Documentary written evidence of an employee's activities that tells what has transpired over a given period of time is referred to as a(n)________.

A)documentation path
B)narrative
C)activity script
D)activity log
E)paper trail

Question 35

A devil's advocate is a person who purposely presents arguments that run parallel to those proposed by the majority.

Question 36

It is important for a supervisor's survival to adopt a conflict-management style that is compatible with ________.

A)peers
B)job descriptions
C)employee handbook
D)the organization
E)union contracts

Question 37

Because power varies among individuals,a supervisor will need to determine which individuals or groups will be powerful in a given situation.

Question 38

The actions you take to influence or attempt to influence the distribution of advantages and disadvantages within your organization are ________.

A)politicking
B)leadership
C)cohesiveness
D)bureaucracy
E)manipulation

Question 39

Define politicking and list examples of political behavior.

Question 40

Explain why a supervisor might need to discipline an employee,how to do it properly,and how to minimize any potential and undue conflict that may arise.

Question 41

The type of bargaining process that operates from a zero-sum condition is ________ bargaining.

A)collective
B)target-point
C)integrative
D)distributive
E)coalition

Question 42

In general,integrative bargaining is preferable to distributive bargaining because it ________ and facilitates working together in the future.

A)costs less money
B)takes less time
C)salves hurt feeling
D)builds long-term relationships
E)satisfies management objectives

Question 43

Explain how a supervisor can make discipline progressive.

Question 44

________ problem solving operates under the assumption that there is at least one settlement that can create a win-win solution.

A)Negotiated
B)Collaborative
C)Integrative
D)Coalition
E)Distributive

Question 45

Defining what is "reasonable in relation to the offense" is one of the most challenging aspects of the discipline process.

Question 46

Proper documentation of all disciplinary action is the best protection against employees who claim,"I never knew there was any problem," or "I was treated unfairly."

Question 47

When parties are engaged in ________ bargaining,supervisors' tactics should focus on trying to get the opponent to agree to their specific target point or to get as close to it as possible.

A)collaborative
B)compromise
C)distributive
D)accommodated
E)integrative

Question 48

Probably the most widely cited example of ________ is in labor-management negotiations over wages and benefits.

A)collectivism
B)distributive bargaining
C)integrative bargaining
D)conflict resolution
E)accommodation

Question 49

When you are engaged in distributive bargaining,your tactics should focus on trying to get your opponent to agree to your specific target point or to get as close to it as possible.

Question 50

The process by which two or more parties who have different preferences must make a joint decision and come to an agreement is ________.

A)negotiation
B)accommodation
C)conflict resolution
D)collaboration
E)compromise