Question 1

A type of conflict resolution supervisors would use to satisfy their own needs at the expense of the other party by using their formal authority is ________.

Accepted Answer

The option E, forcing, involves using formal authority and coercive measures to satisfy one's own needs, regardless of the other party's needs or desires. This implies a win-lose scenario, where the supervisor gets what they want at the expense of the other party. This approach is not ideal for maintaining healthy workplace relationships, as it can cause resentment and decrease motivation and job satisfaction.

Question 2

All supervisors have a basic resolution approach that reflects their ________.

Accepted Answer

Personality is the correct answer because it reflects an individual's unique pattern of thoughts, feelings, and behaviors.

Question 3

Because organizational members can have different goals,________ is a natural phenomenon of organizational life.

Accepted Answer

Conflict arises when there are differing goals or interests among organizational members. It is a natural phenomenon of organizational life and can be beneficial if managed properly.

Question 4

Which conflict resolution technique goal is to maintain harmonious relationships by placing another's needs and concerns above your own?

Accepted Answer

Accommodation is the conflict resolution technique that focuses on maintaining harmonious relationships by accommodating and prioritizing the needs and concerns of the other party, even at the expense of your own. It can be useful in situations where the issue at hand is not critical and preserving the relationship is important.

Question 5

The process by which one party consciously interferes in the goal-achievement efforts of another party is ________.

Accepted Answer

Conflict is defined as the process by which one party perceives that its interests are being opposed or negatively affected by another party. This encompasses the idea of interference in goal-achievement efforts.

Question 6

One source of conflict are differences,which include value systems and personality characteristics that account for individual idiosyncrasies and disagreements.

Accepted Answer

Differences in personal values and characteristics, such as beliefs and behaviors, can lead to conflict between individuals.

Question 7

The best resolution technique for managing a conflict that is trivial,when emotions are running high,and where time can help cool things is ________.

Accepted Answer

In this scenario, avoidance is the best resolution technique as time can help cool things down and allow people to approach the situation with a clearer mindset. Emotions are running high, so trying to force a solution, compromise or collaborate may actually escalate the conflict. Accommodation may not be the best option if the conflict is trivial and not worth accommodating for.

Question 8

A supervisor's goal should be to have enough conflict in the department to keep the unit responsive and innovative,but not so much as to hinder departmental performance.

Accepted Answer

Having some level of conflict can stimulate creativity and foster new ideas, but too much conflict can create a toxic work environment and hinder the department's productivity. A good supervisor should aim to strike a balance between having enough conflict to challenge their team but not so much as to impede progress.

Question 9

Which conflict resolution technique goal might appear to be a "cop-out?"

Accepted Answer

Avoidance may appear to be a "cop-out" because it involves ignoring the conflict or postponing the resolution, rather than actively trying to find a solution. However, avoidance can be a valid technique in certain situations, such as when the conflict is minor or when emotions are high and a break is needed to calm down.

Question 10

Collaboration is a resolution technique that characterizes the ultimate ________.

Accepted Answer

Collaboration aims to find a mutually beneficial solution that satisfies the interests of all parties involved, resulting in a win-win situation.

Question 11

When it is crucial for a supervisor to resolve a conflict as quickly as possible,________ in that order are preferred.

Accepted Answer

Force, accommodate, and compromise are strategies that can be used to resolve conflicts quickly. Force can immediately address the issue, accommodation can smooth over differences to reach a resolution, and compromise involves finding a middle ground, which can expedite the resolution process.

Question 12

Some people may be perceived by others as abrasive,hard to work with,untrustworthy,or strange which creates ________ conflicts.

Accepted Answer

Interpersonal conflicts arise when individuals have difficulty communicating or relating to each other due to personality clashes or differing communication styles. This type of conflict can be a result of perceived abrasiveness, untrustworthiness, or strangeness in one or both parties involved.

Question 13

The creation of horizontal (departments)and vertical levels (organizational hierarchy)brings about efficiencies through specialization and coordination,but at the same time produces the potential for ________.

Accepted Answer

The potential for structural conflict arises when there are multiple levels of hierarchy and departments, which can lead to power struggle and conflicting goals.

Question 14

Poor communication is the source of all conflicts.

Accepted Answer

While poor communication can be a significant source of conflict, it is not the only source. Conflicts can also arise from differences in values, interests, and needs among individuals or groups.

Question 15

There are five basic approaches or techniques supervisors can use to resolve conflicts in their departments: avoidance,accommodation,forcing,compromise,and ________.

Accepted Answer

Collaboration is often the most effective approach to conflict resolution as it involves working together to find a mutually beneficial solution. This approach can help build trust and respect between team members, and can lead to better communication and understanding in the workplace.

Question 16

Conflict in organizations has a positive side.It stimulates creativity,innovation,and change,and only through ________ can an organization adapt and survive.

Accepted Answer

Conflict often arises when there is a need for change or improvement in an organization. Without conflict, an organization may become complacent and resistant to change, leading to stagnation and decline. Conflict can stimulate the creativity necessary for innovation and adaptation to new circumstances.

Question 17

Identify and explain the general sources of conflict differences.

Accepted Answer

General sources of conflict differences include differences in values, goals, preferences, beliefs, and communication styles between individuals or groups. These differences can lead to misunderstandings, disagreements, and ultimately conflicts.

Question 18

Differences that encompass conflicts arising from misunderstandings and different meanings attached to words are ________ differences.

Accepted Answer

Communication differences involve conflicts due to misunderstandings and different meanings attached to words.

Question 19

If organizations were completely devoid of conflict,they would become apathetic,stagnant,and unresponsive to change.

Accepted Answer

Conflict, when managed effectively, can lead to innovation, growth, and better decision-making in organizations. Without any conflict, there may be a lack of diverse perspectives and competing ideas, which can lead to complacency and resistance to change.

Question 20

A conflict resolution approach that requires each party to give up something of value is ________.

Accepted Answer

Compromise requires each party to give up something of value in order to reach a mutually acceptable solution. Coercion involves one party using force or threats to get their way. Capitulation involves one party surrendering completely to the other's demands. Accommodation involves one party completely satisfying the other party's demands. Assertion involves one party standing their ground and not giving in to the other party's demands.

Quiz 14: Conflict,politics,discipline,and Negotiation