Deck 9: Improving Quality in Health Care Organizations Hcos

Question 1

____ focuses on how care is provided,delivered,and managed.

A) Structure
B) Process
C) Systems
D) Outcomes

Answer 1

Process

Question 2

____________________ is an organized approach to planning and implementing continuous improvement in performance.

Answer 2

Quality Improvement (QI)

Question 3

____ identification has effectively limited organizational identification (i.e. ,individuals' sense of alignment with the organization).

A) Professional
B) Personal
C) Self
D) Group

Answer 3

Professional

Question 4

AIDET is an acronym that stands for ____.

A) Acknowledge,Intercept,Donation,Experience,and Trust
B) Accountability,Intercept,Duration,Experience,and Thank You
C) Acknowledge,Introduce,Duration,Explanation,and Thank You
D) Accountability,Introduce,Donation,Explanation,and Trust

Question 5

Collaboration problems in the health care workforce result largely from the ____,individualistic culture of medicine,which is deeply rooted in the socialization process for health professionals.

Question 6

____________________ pertains to having the necessary resources to provide adequate health care.

Question 7

____ boards have an important role to play in overseeing QI efforts and patient safety initiatives because they are the organizational entity legally accountable for quality of care.

Question 8

Burgeoning medical knowledge and the complexity of health care delivery have resulted in increasing ____ in the health care workforce.

A) organization
B) professionalism
C) generalization
D) specialization

Question 9

Interventions can be described by the (1)levels of ____ and the (2)scale of the intervention.

A) organization
B) care
C) referrals
D) complexity

Question 10

____ leadership is defined as influencing followers by "broadening and elevating followers' goals and providing them with confidence to perform beyond the expectations specified in the implicit or explicit exchange agreement."

A) Transactional
B) Traditional
C) Transformational
D) Innovative

Question 11

____ are workforce or human resource practices that have been shown to improve an organization's capacity to effectively attract,select,hire,develop,and retain high-performing employees.

A) High-Performance Work Practices
B) Just culture/just safety culture
C) Magnet status
D) Pay-for-performance

Question 12

A(n)organization's ____ refers to the shared summary perceptions of targeted employees concerning the degree to which their use of a particular innovation is rewarded,supported,and expected within the organization.

Question 13

____________________ is the process of comparing an organization's performance metrics to those of other "best practice" or peer organizations.

Question 14

Although many QI innovations are designed to improve quality in the long run,their implementation often increases the risk of ____ in the short run while staff become familiar with the new practice.

Question 15

____ is the critical gateway between the decision to adopt the QI innovation and the routine use of the QI innovation,or integration of a new idea or practice into the operating system of the organization.

Question 16

____ practice guidelines synthesize evidence from the literature and make recommendations regarding treatment for specific clinical conditions.

A) Team
B) Clinical
C) Organizational
D) Group

Question 17

____ comprises the fundamental values,assumptions,and beliefs held in common by members of an organization.

A) Strategy
B) Culture
C) Structure
D) Branding

Question 18

____ is the process of providing a lens through which to interpret a situation.

A) Structuring
B) Defining
C) Framing
D) Aligning

Question 19

Important avenues for promoting QI implementation may be missed when ____ and control systems are not used to appropriately reward implementation efforts.

Question 20

____________________ is a technique that addresses "potential errors created by communication and decision making in dynamic environments," such as teams,to improve patient safety.

Question 21

Match each item with a statement below.

Based on aspects of an organization or an individual's actions that could impact overall quality or organizational performance

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 22

Match each item with a statement below.

Metrics based on the results of work performed

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 23

Match each item with a statement below.

Designed to decrease medical errors and enhance patient safety

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 24

Match each item with a statement below.

Reimbursement for health care services that is designed to link payment incentives to quality and performance outcomes

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 25

Match each item with a statement below.

Incorporates a culture and processes to "radically reduce system failures and effectively respond when failures occur"

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 26

Match each item with a statement below.

Indicators of the activities involved in carrying out work in an organization

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 27

Match each item with a statement below.

Developed a model of care that is a "patient-centered,holistic approach to health care,promoting mental,emotional,spiritual,social,and physical healing"

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 28

Match each item with a statement below.

Initiative through the Center for Health Design,which is working with partners to develop facilities that incorporate "evidence-based design" features demonstrated to reduce errors,improve quality and efficiency,and improve work experience

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 29

Match each item with a statement below.

Describes efforts to radically review and reorganize existing,or adopt new and innovative,work processes designed to improve customer value,organizational efficiency,and market competitiveness

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality

Question 30

Match each item with a statement below.

A participative,systematic approach to planning and implementing QI in quality

A)outcome measures of quality
B)Planetree
C)quality improvement interventions
D)total quality management
E)business process reengineering
F)structural measures of quality
G)pay-for-performance
H)Pebble Project
I)high-reliability organizations
J)process measures of quality