Question 1

____ focuses on how care is provided,delivered,and managed.

Accepted Answer

Process focuses on the methods, tasks, and operations involved in providing, delivering, and managing care. It is concerned with how care activities are carried out.

Question 2

____________________ is an organized approach to planning and implementing continuous improvement in performance.

Accepted Answer

Quality Improvement (QI)

Question 3

____ identification has effectively limited organizational identification (i.e. ,individuals' sense of alignment with the organization).

Accepted Answer

Professional identification can lead to a stronger alignment with one's profession rather than the organization, potentially limiting organizational identification as individuals prioritize their professional identity over their organizational identity.

Question 4

AIDET is an acronym that stands for ____.

Accepted Answer

C) Acknowledge, Introduce, Duration, Explanation, and Thank You - AIDET is a communication framework used in healthcare and customer service settings to improve interactions with patients and customers.

Question 5

Collaboration problems in the health care workforce result largely from the ____,individualistic culture of medicine,which is deeply rooted in the socialization process for health professionals.

Accepted Answer

The answer of Collaboration problems in the health care workforce...

Question 6

____________________ pertains to having the necessary resources to provide adequate health care.

Accepted Answer

The answer of ____________________ pertains to having the necessary resources...

Question 7

____ boards have an important role to play in overseeing QI efforts and patient safety initiatives because they are the organizational entity legally accountable for quality of care.

Accepted Answer

The answer of ____ boards have an important role to...

Question 8

Burgeoning medical knowledge and the complexity of health care delivery have resulted in increasing ____ in the health care workforce.

Accepted Answer

The complexity of health care and the expansion of medical knowledge have led to more specialized roles within the health care workforce, as professionals focus on specific areas of expertise.

Question 9

Interventions can be described by the (1)levels of ____ and the (2)scale of the intervention.

Accepted Answer

Organization refers to the level of the intervention, while care refers to the scale of the intervention.

Question 10

____ leadership is defined as influencing followers by "broadening and elevating followers' goals and providing them with confidence to perform beyond the expectations specified in the implicit or explicit exchange agreement."

Accepted Answer

Transformational leadership is characterized by the ability to inspire and motivate followers to achieve more than what is typically expected of them, often by elevating their goals and boosting their confidence. This contrasts with transactional leadership, which focuses on the exchange of rewards for performance.

Question 11

____ are workforce or human resource practices that have been shown to improve an organization's capacity to effectively attract,select,hire,develop,and retain high-performing employees.

Accepted Answer

High-Performance Work Practices (HPWPs) are specific human resource strategies designed to enhance organizational performance by improving the skills, motivation, and job design for employees. These practices include comprehensive recruitment and selection procedures, incentive compensation and performance management systems, and extensive employee involvement and training. They are directly linked to improving an organization's ability to attract, select, hire, develop, and retain high-performing employees.

Question 12

A(n)organization's ____ refers to the shared summary perceptions of targeted employees concerning the degree to which their use of a particular innovation is rewarded,supported,and expected within the organization.

Accepted Answer

The answer of A(n)organization's ____ refers to the shared summary...

Question 13

____________________ is the process of comparing an organization's performance metrics to those of other "best practice" or peer organizations.

Accepted Answer

The answer of ____________________ is the process of comparing an...

Question 14

Although many QI innovations are designed to improve quality in the long run,their implementation often increases the risk of ____ in the short run while staff become familiar with the new practice.

Accepted Answer

The answer of Although many QI innovations are designed to...

Question 15

____ is the critical gateway between the decision to adopt the QI innovation and the routine use of the QI innovation,or integration of a new idea or practice into the operating system of the organization.

Accepted Answer

The answer of ____ is the critical gateway between the...

Question 16

____ practice guidelines synthesize evidence from the literature and make recommendations regarding treatment for specific clinical conditions.

Accepted Answer

Clinical practice guidelines are designed to synthesize evidence from research and literature to provide recommendations for the treatment of specific clinical conditions, helping healthcare professionals make informed decisions.

Question 17

____ comprises the fundamental values,assumptions,and beliefs held in common by members of an organization.

Accepted Answer

Culture comprises the fundamental values, assumptions, and beliefs held in common by members of an organization. It shapes how employees perceive and interact within the organization.

Question 18

____ is the process of providing a lens through which to interpret a situation.

Accepted Answer

Framing is the process of providing a lens through which to interpret a situation, influencing how ideas, events, and actions are viewed and understood.

Question 19

Important avenues for promoting QI implementation may be missed when ____ and control systems are not used to appropriately reward implementation efforts.

Accepted Answer

The answer of Important avenues for promoting QI implementation may...

Question 20

____________________ is a technique that addresses "potential errors created by communication and decision making in dynamic environments," such as teams,to improve patient safety.

Accepted Answer

The answer of ____________________ is a technique that addresses "potential...

Quiz 9: Improving Quality in Health Care Organizations Hcos