Deck 1: Managing Email Messages With Outlook

Question 1

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

A) STMP
B) network
C) ISP
D) Web app

Answer 1

B

Question 2

A ____ is a device that forwards data on a network.

A) router
B) server
C) format
D) protocol

Answer 2

A

Question 3

The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook needs to send and receive email messages.

A) Auto Account Setup
B) Quick Steps
C) domain name
D) Navigation Bar

Answer 3

A

Question 4

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s).

A) signature line
B) greeting line
C) subject line
D) closing line

Question 5

Many outgoing email servers use ____ as a set of rules for communicating with other computers.

A) HTML
B) ISP
C) POP
D) SMTP

Question 6

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.

A) Sensitivity level
B) mailbox
C) data file
D) personal storage table

Question 7

Click the Options tab in the Backstage view to display the ____ dialog box.

A) Mail Options
B) Outlook Options
C) Navigation Options
D) File Options

Question 8

The ____ states the reason for an email message.

A) signature line
B) greeting line
C) subject line
D) closing line

Question 9

The last part of an email address is the ____ name.

A) user
B) profile
C) program
D) domain

Question 10

____ could set up an email account for you.

A) Your employer
B) A slide transition
C) A Smart Guide
D) Windows Explorer

Question 11

The information in the ____ routes a message to its recipients and identifies the subject of the message.

A) message header
B) profile
C) message area
D) domain

Question 12

An email account is an electronic mailbox you receive from an ____.

A) ISP
B) email service provider
C) email client
D) email address

Question 13

____ is the default format for a new email message.

A) Plain Text
B) STMP
C) Rich Text
D) HTML

Question 14

Some incoming email servers use the ____ communications protocol.

A) POP3
B) DNS
C) ISP
D) SMTP

Question 15

An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.

A) address
B) client
C) account
D) service provider

Question 16

A message's ____ advises the recipient on how to treat the contents of the message.

A) Sensitivity level
B) Internet Service Provider
C) Personal Folders File
D) Information Wizard

Question 17

The computer at your email service provider that handles outgoing email messages is called the ____.

A) Internet service provider
B) email service provider
C) outgoing service provider
D) outgoing email server

Question 18

The ____ is where you type an email message.

A) message header
B) greeting line
C) message area
D) subject line

Question 19

When you have an email account, you also have an email ____.

A) message
B) profile
C) record
D) address

Question 20

The ____ is the part of an email address that identifies a specific user.

A) user name
B) icon
C) profile
D) domain

Question 21

A(n) ____ folder is the location where you want to move or copy a file.

A) end
B) destination
C) target
D) personal

Question 22

Modified Multiple Choice A hyperlink is a ____ in an email message or webpage that, when clicked, directs you to another document or Web site.

A) word
B) phrase
C) symbol
D) picture

Question 23

Email is a convenient way to send information to multiple people simultaneously.

Question 24

Modified Multiple Choice You can use a ____ at the end of the greeting line.

A) comma
B) semicolon
C) colon
D) period

Question 25

A ____ wavy underline means the flagged text is not in Outlook's main dictionary.

A) red
B) green
C) blue
D) purple

Question 26

A ____ wavy underline indicates the text may contain a contextual spelling error such as the misuse of homophones.

A) red
B) green
C) blue
D) purple

Question 27

Modified Multiple Choice The message area consists of ____.

A) a greeting line or salutation
B) the message text
C) the subject line
D) a signature line(s)

Question 28

A ____ wavy underline indicates the text may be incorrect grammatically.

A) red
B) green
C) blue
D) purple

Question 29

A(n) ____ is a banner displayed at the top of an email message that indicates whether an email message has been replied to or forwarded.

A) Navigation Bar
B) InfoBar
C) Attachment Preview
D) subject line

Question 30

Modified Multiple Choice Outlook messages can use the ____.

A) JPEG format
B) HTML format
C) Plain Text format
D) Rich Text Format

Question 31

A ____ is information presented on a physical medium, such as paper.

A) reading copy
B) hard copy
C) message list
D) hyperlink copy

Question 32

____ is a communications protocol for incoming email.

A) ISP
B) HTML
C) SMTP
D) POP

Question 33

The ____ folder is the default location for all saved messages.

A) Drafts
B) Documents
C) Messages
D) Downloads

Question 34

The ____ lists the contents of a folder.

A) message list
B) Navigation Pane
C) Reading Pane
D) message pane

Question 35

The default importance level for all new messages is ____ importance.

A) low
B) high
C) normal
D) urgent

Question 36

Modified Multiple Choice An email's message header contains ____.

A) the email address of the recipient(s)
B) the subject line
C) the message area
D) a signature line

Question 37

A ____ folder is the location of a document to be moved or copied.

A) source
B) start
C) target
D) personal

Question 38

The list of messages displayed in the message pane is called the ____.

A) reading list
B) message list
C) subject list
D) subject line

Question 39

Outlook creates email accounts for its users.

Question 40

A personal storage table saves your email files, calendar entries, and contacts.

Question 41

A(n) ____________________ account is an electronic mailbox that you receive from an email service provider.

Question 42

A printed copy of an email should not be counted on as a backup.

Question 43

An email address contains an exclamation point to separate the user name from the domain name. _________________________

Question 44

Changing the Sensitivity setting in the Outlook Options dialog box changes the default Sensitivity level of all messages created afterward.

Question 45

You should receive permission from the sender before forwarding a message.

Question 46

Many email users prefer to reply to a message without including the original email address along with their response.

Question 47

An email address is divided into two parts: a user name and a domain name.  _________________________

Question 48

Outlook configures language settings to match your personal storage table.

Question 49

To preview an attached file created in an Office 2013 application, you do not need to have that application installed on your computer.

Question 50

The Reading Pane displays the content of a message without requiring you to open the message. _________________________

Question 51

Outlook offers three message formats: HTML, Plain Text, and Rich Text.

Question 52

A message sent with high importance displays a red dot in the message header.

Question 53

HTML-formatted messages cannot contain viruses.

Question 54

To help protect your computer, Outlook does not allow you to received files as attachments if they are a certain file type.

Question 55

A word flagged by Outlook using a wavy underline is a misspelled word.

Question 56

When a message is forwarded, the original message text is included in the message window.

Question 57

When you reply to a message, you send the message to someone other than the person who sent the message.

Question 58

Email is short for ____________________ mail.

Question 59

A(n) ____________________ client is an app that allows you to compose, send, receive, store, and delete email messages.

Question 60

RTF supports fewer formats than HTML or Plain Text, as well as hyperlinks. _________________________

Question 61

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. Diane notices a blue wavy underline in her email message. What does this indicate about the underlined text?

A) It is not in Outlook's main dictionary.
B) It may be incorrect grammatically.
C) It may contain a contextual spelling error.
D) It may be a proper name.

Question 62

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank also wants to forward the message to his son. However, he has tried forwarding messages to him in the past, and his son has not received them. You suggest that the messages may be getting blocked by an antivirus program. Is there anything that Frank can do to prevent this?

A) Yes, he can change the message format to Plain Text.
B) Yes, he can change the message format to Rich Text.
C) Yes, he can change the message format to HTML.
D) No, Frank's son must make changes on his computer to allow the message to be received.

Question 63

A(n) ____________________ is an organization that provides servers for routing and storing email messages.

Question 64

A(n) ____________________ signals an end to an email message using words such as "Thank you" or "Regards."

Question 65

Unsolicited email messages are known as ____________________ or junk mail.

Question 66

Critical Thinking Questions Case 1-1 Your friend Frank has just received an email message that a colleague sent to all of the members of Frank's department. Frank is new to Outlook, so he asks for help in processing the message. Frank wants to send a quick acknowledgment to his colleague, informing her that he received the message. However, he does not want the other recipients to see his acknowledgement. Which Outlook response option should he use?

A) Acknowledge
B) Reply
C) Reply All
D) Forward

Question 67

The ____________________ feature in Outlook allows you to preview an attachment you receive in an email message.

Question 68

Click the 'Default Sensitivity level' arrow to display a list of ____________________.

Question 69

A(n) ____________________ is a word, phrase, symbol, or picture that, when tapped or clicked, directs you to another document or website.

Question 70

Email messages are stored in a(n) ____________________ file, also known as a .pst file.

Question 71

The computer handling incoming email messages is known as the ____________________ email server.

Question 72

When you send someone an email address, it travels across the Internet to the ____________________ email server at your ISP.

Question 73

The first part of an email address contains a(n) ____________________.

Question 74

Critical Thinking Questions Case 1-2 Your colleague Diane wants to take advantage of Outlook's spelling and grammar-checking capabilities, and she turns to you for help. A name of one of Diane's colleagues is flagged as a misspelling, and she would like to prevent this from happening. What steps should she take?

A) left-click the name, and click AutoCorrect on the shortcut menu
B) right-click the name, and click AutoCorrect on the shortcut menu
C) left-click the name, and click Ignore on the shortcut menu
D) right-click the name, and click Ignore All on the shortcut menu

Question 75

A(n) ____________________ is an additional copy of a file or message that you store for safekeeping.