Question 1

Email is the transmission of messages and files between computers or smart devices over a(n) ____.
A) STMP
B) network
C) ISP
D) Web app

Accepted Answer

Email is transmitted over a network, which connects computers and smart devices to each other, allowing for data and information to be exchanged. SMTP, ISP and web apps are all components or services of a network, but not exclusive to email transmission.

Question 2

A ____ is a device that forwards data on a network.
A) router
B) server
C) format
D) protocol

Accepted Answer

A router is specifically designed to forward data on a network, determining the most efficient path for data packets to travel based on network conditions and routing tables. Servers provide resources or services on a network, while formats and protocols are not devices but rather standards or specifications for communication and data organization.

Question 3

The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook needs to send and receive email messages.
A) Auto Account Setup
B) Quick Steps
C) domain name
D) Navigation Bar

Accepted Answer

Auto Account Setup feature guides the user to provide information such as name, email address, and password for setting up an email account in Outlook.

Question 4

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s).
A) signature line
B) greeting line
C) subject line
D) closing line

Accepted Answer

A signature line typically includes the sender's name, job title, organization, and contact information like phone number and email address. It is usually placed at the end of the email message.

Question 5

Many outgoing email servers use ____ as a set of rules for communicating with other computers.
A) HTML
B) ISP
C) POP
D) SMTP

Accepted Answer

SMTP (Simple Mail Transfer Protocol) is the protocol used by outgoing email servers to communicate with other computers and transfer email messages over the internet. HTML is a markup language used for creating web pages, ISP (Internet Service Provider) is a company that provides internet access to users, and POP (Post Office Protocol) is a protocol used by email clients to retrieve emails from incoming email servers.

Question 6

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.
A) Sensitivity level
B) mailbox
C) data file
D) personal storage table

Accepted Answer

Microsoft Outlook uses a personal storage table (PST) file to save emails, calendar entries, and contacts. A PST file is a file format used to store a user's mailbox data on a computer's hard drive.

Question 7

Click the Options tab in the Backstage view to display the ____ dialog box.
A) Mail Options
B) Outlook Options
C) Navigation Options
D) File Options

Accepted Answer

The Options tab in the Backstage view displays the Outlook Options dialog box, which allows users to customize various settings and preferences in Outlook.

Question 8

The ____ states the reason for an email message.
A) signature line
B) greeting line
C) subject line
D) closing line

Accepted Answer

The subject line states the reason for an email message, providing the recipient with an idea of what the email is about before they open it.

Question 9

The last part of an email address is the ____ name.
A) user
B) profile
C) program
D) domain

Accepted Answer

The last part of an email address is the domain name, which typically comes after the @ symbol and indicates the website or organization that is associated with the email address. Options A, B, and C are incorrect because they do not accurately describe the last part of an email address.

Question 10

____ could set up an email account for you.
A) Your employer
B) A slide transition
C) A Smart Guide
D) Windows Explorer

Accepted Answer

Your employer would most likely have the resources and authorization to set up an email account for you. A slide transition, Smart Guide, and Windows Explorer are not relevant to setting up an email account.

Question 11

The information in the ____ routes a message to its recipients and identifies the subject of the message.
A) message header
B) profile
C) message area
D) domain

Accepted Answer

The message header contains information such as the sender and recipient's email addresses, the date and time the message was sent, and the subject of the message. This information is used to route the message to its intended recipient and to identify the subject of the message.

Question 12

An email account is an electronic mailbox you receive from an ____.
A) ISP
B) email service provider
C) email client
D) email address

Accepted Answer

An email account is provided by an email service provider, such as Gmail, Yahoo, or Outlook. An email address is the actual address you use to send and receive emails, while an email client is the program used to access and manage your email account. An ISP (internet service provider) provides your internet connection but not your email account.

Question 13

____ is the default format for a new email message.
A) Plain Text
B) STMP
C) Rich Text
D) HTML

Accepted Answer

HTML is the default format for new email messages in most modern email clients because it allows for the inclusion of various formatting options, images, and links, enhancing the visual appeal and functionality of emails.

Question 14

Some incoming email servers use the ____ communications protocol.
A) POP3
B) DNS
C) ISP
D) SMTP

Accepted Answer

POP3 (Post Office Protocol 3) is the communications protocol used by email clients to retrieve emails from an email server.

Question 15

An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.
A) address
B) client
C) account
D) service provider

Accepted Answer

An email client is a program or application that allows users to access their email accounts and manage emails. It includes features for composing, sending, receiving, storing, and deleting emails. Examples of email clients include Microsoft Outlook, Gmail, and Apple Mail.

Question 16

A message's ____ advises the recipient on how to treat the contents of the message.
A) Sensitivity level
B) Internet Service Provider
C) Personal Folders File
D) Information Wizard

Accepted Answer

A message's sensitivity level advises the recipient on how to treat the contents of the message, indicating whether it is confidential or not. The other options, such as Internet Service Provider, Personal Folders File, or Information Wizard, have nothing to do with indicating how the message should be treated by the recipient.

Question 17

The computer at your email service provider that handles outgoing email messages is called the ____.
A) Internet service provider
B) email service provider
C) outgoing service provider
D) outgoing email server

Accepted Answer

The computer at your email service provider that handles outgoing email messages is called the outgoing email server. Option A (Internet service provider) is incorrect because it pertains to providing internet access, not email service. Option B (email service provider) is too general and does not specifically refer to the outgoing email server. Option C (outgoing service provider) is not a commonly used term and may cause confusion.

Question 18

The ____ is where you type an email message.
A) message header
B) greeting line
C) message area
D) subject line

Accepted Answer

The message area is the section in an email client or program where the user types the body of the email message. The other options are different parts of an email message, such as the greeting line, subject line, and message header.

Question 19

When you have an email account, you also have an email ____.
A) message
B) profile
C) record
D) address

Accepted Answer

An email address is a unique identifier that is used to send and receive emails to and from other email users. It typically consists of a username and a domain name, separated by the "@" symbol.

Question 20

The ____ is the part of an email address that identifies a specific user.
A) user name
B) icon
C) profile
D) domain

Accepted Answer

The user name is the part of an email address that identifies a specific user. It is placed before the "@" symbol.

Quiz 1: Managing Email Messages With Outlook

Email is the transmission of messages and files between computers or smart devices over a(n) ____.

A ____ is a device that forwards data on a network.

The first time you start Outlook on a home computer, the ____ feature guides you to provide information that Outlook needs to send and receive email messages.

A ____ identifies the sender of an email message and may contain additional information, such as a job title and phone number(s) .

Many outgoing email servers use ____ as a set of rules for communicating with other computers.

Microsoft Outlook uses a special file format called a ____ to save your email files, calendar entries, and contacts.

Click the Options tab in the Backstage view to display the ____ dialog box.

The ____ states the reason for an email message.

The last part of an email address is the ____ name.

____ could set up an email account for you.

The information in the ____ routes a message to its recipients and identifies the subject of the message.

An email account is an electronic mailbox you receive from an ____.

____ is the default format for a new email message.

Some incoming email servers use the ____ communications protocol.

An email ____ is an app that allows you to compose, send, receive, store, and delete email messages.

A message's ____ advises the recipient on how to treat the contents of the message.

The computer at your email service provider that handles outgoing email messages is called the ____.

The ____ is where you type an email message.

When you have an email account, you also have an email ____.

The ____ is the part of an email address that identifies a specific user.