Deck 14: Troubleshooting Windows Startup Problems

Question 1

As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

Answer 1

False

Question 2

The Advanced Boot Options menu appears when a user presses F8 as Windows is loading.

Answer 2

True

Question 3

Which of the following Windows RE commands can be used to scan for Windows installations not stored in the BCD?

A) bootrec \scanOS
B) bootrec \fixmbr
C) bootrec \fixboot
D) bcdedit

Answer 3

A

Question 4

Which Windows RE tool should be used if you suspect the hard drive is corrupted?

A) System Image Recovery
B) Command Prompt
C) System Restore
D) Startup Repair

Question 5

Which program is responsible for reading motherboard settings and running the POST ?

A) Windows Boot Loader
B) Startup BIOS
C) Setup BIOS
D) BootMgr

Question 6

Which diskpart command is used to remove any partition or volume information from the selected disk?

A) format
B) select partition
C) clean
D) create partition primary

Question 7

A hard boot takes more time than a soft boot.

Question 8

Name the Windows RE command that can be used to manage hard drives, partitions, and volumes.

A) wpeinit
B) bootrec
C) bdcedit
D) diskpart

Question 9

What is the name of the program that reads the settings in the Boot Configuration Data (BCD) file and manages the initial startup of the OS?

A) MBR program
B) Session Manager program
C) Windows Boot Loader
D) Windows Boot Manager

Question 10

It is important to try the ________________________ early in the troubleshooting session before it is overwritten.

A) Last Known Good Configuration
B) System Restore
C) Debugging Mode
D) Safe Recovery

Question 11

Which of the following symptoms might indicate that the MBR record is damaged?

A) loud clicking noise
B) Invalid partition table error
C) RAID not found error message
D) Invalid boot disk error

Question 12

Which program is used to start the part of the Win32 subsystem that displays graphics?

A) Winlogon.exe
B) Ntoskrnl.exe
C) Smss.exe
D) Lsass.exe

Question 13

Which of the following keys will cause the Windows Boot Manager to appear as long as it is pressed during the boot process?

A) F8
B) spacebar
C) F5
D) Enter

Question 14

Which key should be pressed during the boot in order to display the Advanced Boot Options?

A) F4
B) F8
C) F10
D) F12

Question 15

Which Windows RE tool is considered to be the least intrusive?

A) Windows Memory Diagnostic
B) System Restore
C) Startup Repair
D) System Image Recovery

Question 16

What should be the first thing to try if the hard drive is not spinning at startup?

A) switch out hard drives
B) check BIOS setup
C) check power connections and switches
D) switch out monitors

Question 17

There is no option for networking access when using Safe Mode.

Question 18

Which option should be enabled in order to view what did and did not load during the bootup?

A) Event Viewer
B) Boot Logging
C) Safe Mode with Networking
D) Windows Boot Manager

Question 19

A Windows 7 system repair disc can be created using the Backup and Restore utility.

Question 20

Which command is used to check and repair the hard drive?

A) System Restore
B) MSconfig
C) sfc \scannow
D) chkdsk c:\r

Question 22

What is the first step in the boot process for which Startup BIOS is responsible?

Question 23

What is Windows RE and how can you use it?

Question 24

________________________ give you the opportunity to move system boot logs from a failing computer to another computer for evaluation.

Question 25

The command ____ searches for and replaces corrupted system files.

A) chkdsk \scannow
B) sfc \scannow
C) sfc \r
D) chkdsk \r

Question 26

What is the last step in the boot process for which Startup BIOS is responsible? Describe this step.

Question 27

When you load Windows in Safe Mode, all files used for the load are recorded in the ______________________ file.

Question 28

What is the first thing that the kernel does when WinLoad turns over the startup process to it?

Question 29

_______________ is a lean OS that can be used to solve Windows startup problems after other tools available on the Advanced Boot Options menu have failed to solve the problem.

Question 30

Use the _______________________________ option when you are solving a problem with booting and need access to the network to solve the problem.

Question 31

If the BIOS can find the hard drive but cannot read the drive or find what it is looking for, what steps can you take to try to resolve the problem?

Question 32

Describe the difference between a hard boot and a soft boot.

Question 33

In the Windows 7 boot process, what is the first thing that happens when Startup BIOS turns control over to the MBR program?

Question 34

What is Safe Mode and why would you use it?

Question 35

What is the last thing that occurs in the Windows 7 boot process before the Windows desktop appears?

Question 36

What is the Last Known Good Configuration?

Question 37

WinLoad loads into memory the ________________ but does not start it yet.