Question 1

As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

Accepted Answer

It is important to choose the method that makes the least changes to the system as possible in order to minimize the risk of further complications or damage to the system.

Question 2

The Advanced Boot Options menu appears when a user presses F8 as Windows is loading.

Accepted Answer

The Advanced Boot Options menu does appear when a user presses F8 as Windows is loading.

Question 3

Which of the following Windows RE commands can be used to scan for Windows installations not stored in the BCD?
A) bootrec \scanOS
B) bootrec \fixmbr
C) bootrec \fixboot
D) bcdedit

Accepted Answer

The command "bootrec \scanOS" is used to scan for Windows installations not stored in the BCD. Option B and C are used for fixing the Master Boot Record (MBR) and boot sector respectively. Option D is used to view or make changes to the Boot Configuration Data (BCD).

Question 4

Which Windows RE tool should be used if you suspect the hard drive is corrupted?
A) System Image Recovery
B) Command Prompt
C) System Restore
D) Startup Repair

Accepted Answer

The Command Prompt in Windows Recovery Environment (Windows RE) can be used to run various commands to diagnose and repair issues, including checking and repairing a corrupted hard drive using tools like CHKDSK.

Question 5

Which program is responsible for reading motherboard settings and running the POST ?
A) Windows Boot Loader
B) Startup BIOS
C) Setup BIOS
D) BootMgr

Accepted Answer

The Startup BIOS (Basic Input/Output System) is responsible for reading the motherboard settings, initializing hardware components, and running the Power-On Self Test (POST) during the boot process. The other options listed are not responsible for these tasks.

Question 6

Which diskpart command is used to remove any partition or volume information from the selected disk?
A) format
B) select partition
C) clean
D) create partition primary

Accepted Answer

The "clean" command is used to remove all partition or volume information from the selected disk, making it a raw and unallocated disk. The "format" command is used to format a partition with a specific file system, the "select partition" command is used to select a specific partition for further actions, and the "create partition primary" command is used to create a new primary partition on the selected disk. Therefore, the best choice for removing all partition information is the "clean" command.

Question 7

A hard boot takes more time than a soft boot.

Accepted Answer

A hard boot, also known as a cold boot, involves shutting down the computer completely and then starting it up again. This process takes more time than a soft boot, also known as a warm boot, which simply involves restarting the computer without fully shutting it down.

Question 8

Name the Windows RE command that can be used to manage hard drives, partitions, and volumes.
A) wpeinit
B) bootrec
C) bdcedit
D) diskpart

Accepted Answer

The command that can be used to manage hard drives, partitions, and volumes in Windows RE is Diskpart.

Question 9

What is the name of the program that reads the settings in the Boot Configuration Data (BCD) file and manages the initial startup of the OS?
A) MBR program
B) Session Manager program
C) Windows Boot Loader
D) Windows Boot Manager

Accepted Answer

The Windows Boot Manager, also known as BOOTMGR, is the program that reads the settings in the BCD file and manages the initial startup of the OS. The MBR program is responsible for locating and loading the Boot Manager, while the Session Manager program manages user sessions after the OS has been loaded. The Windows Boot Loader is a component of the Boot Manager that loads the OS kernel into memory. Therefore, only choice D, Windows Boot Manager, is the correct answer.

Question 10

It is important to try the ________________________ early in the troubleshooting session before it is overwritten.
A) Last Known Good Configuration
B) System Restore
C) Debugging Mode
D) Safe Recovery

Accepted Answer

Last Known Good Configuration restores the system to the last settings that worked correctly, without affecting personal files. It is important to try this option early in the troubleshooting process before any changes are made that could overwrite potentially working configurations.

Question 11

Which of the following symptoms might indicate that the MBR record is damaged?
A) loud clicking noise
B) Invalid partition table error
C) RAID not found error message
D) Invalid boot disk error

Accepted Answer

An Invalid partition table error suggests that the Master Boot Record (MBR) might be damaged as the partition table is part of the MBR. This could occur due to various reasons such as virus attack, hard disk failure or improper shutdown. The other options (A, C and D) are unrelated to MBR issues.

Question 12

Which program is used to start the part of the Win32 subsystem that displays graphics?
A) Winlogon.exe
B) Ntoskrnl.exe
C) Smss.exe
D) Lsass.exe

Accepted Answer

Smss.exe (Session Manager Subsystem) is responsible for starting the Win32 subsystem, which includes the graphics subsystem.

Question 13

Which of the following keys will cause the Windows Boot Manager to appear as long as it is pressed during the boot process?
A) F8
B) spacebar
C) F5
D) Enter

Accepted Answer

Pressing the spacebar during the boot process will cause the Windows Boot Manager to appear.

Question 14

Which key should be pressed during the boot in order to display the Advanced Boot Options?
A) F4
B) F8
C) F10
D) F12

Accepted Answer

The F8 key should be pressed during the boot in order to display the Advanced Boot Options menu which allows users to access various troubleshooting options.

Question 15

Which Windows RE tool is considered to be the least intrusive?
A) Windows Memory Diagnostic
B) System Restore
C) Startup Repair
D) System Image Recovery

Accepted Answer

The answer of Which Windows RE tool is considered to...

Question 16

What should be the first thing to try if the hard drive is not spinning at startup?
A) switch out hard drives
B) check BIOS setup
C) check power connections and switches
D) switch out monitors

Accepted Answer

If the hard drive is not spinning at startup, it is possible that there is an issue with the power connections or switches. Checking these connections and switches should be the first step in attempting to resolve the issue. Switching out hard drives or monitors or checking the BIOS setup may not necessarily solve the problem.

Question 17

There is no option for networking access when using Safe Mode.

Accepted Answer

Safe Mode with Networking provides a way to access the network and Internet.

Question 18

Which option should be enabled in order to view what did and did not load during the bootup?
A) Event Viewer
B) Boot Logging
C) Safe Mode with Networking
D) Windows Boot Manager

Accepted Answer

Boot Logging should be enabled in order to view what did and did not load during the bootup. Event Viewer is useful for viewing system events after the bootup process is complete, Safe Mode with Networking may not provide an accurate representation of the bootup process, and Windows Boot Manager is responsible for selecting the operating system to boot and not for tracking individual components during the bootup process.

Question 19

A Windows 7 system repair disc can be created using the Backup and Restore utility.

Accepted Answer

The Backup and Restore utility in Windows 7 allows users to create a system repair disc that can be used to access a variety of diagnostic and repair tools. This disc can be useful in fixing various system issues and can be created by going to Control Panel > Backup and Restore > Create a System Repair Disc.

Question 20

Which command is used to check and repair the hard drive?
A) System Restore
B) MSconfig
C) sfc \scannow
D) chkdsk c:\r

Accepted Answer

The chkdsk command is used to check and repair any errors on the hard drive. The "/r" parameter tells the command to locate bad sectors on the drive and recover readable information.

Quiz 14: Troubleshooting Windows Startup Problems

As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

The Advanced Boot Options menu appears when a user presses F8 as Windows is loading.

Which of the following Windows RE commands can be used to scan for Windows installations not stored in the BCD?

Which Windows RE tool should be used if you suspect the hard drive is corrupted?

Which program is responsible for reading motherboard settings and running the POST ?

Which diskpart command is used to remove any partition or volume information from the selected disk?

A hard boot takes more time than a soft boot.

Name the Windows RE command that can be used to manage hard drives, partitions, and volumes.

What is the name of the program that reads the settings in the Boot Configuration Data (BCD) file and manages the initial startup of the OS?

It is important to try the ________________________ early in the troubleshooting session before it is overwritten.

Which of the following symptoms might indicate that the MBR record is damaged?

Which program is used to start the part of the Win32 subsystem that displays graphics?

Which of the following keys will cause the Windows Boot Manager to appear as long as it is pressed during the boot process?

Which key should be pressed during the boot in order to display the Advanced Boot Options?

Which Windows RE tool is considered to be the least intrusive?

What should be the first thing to try if the hard drive is not spinning at startup?

There is no option for networking access when using Safe Mode.

Which option should be enabled in order to view what did and did not load during the bootup?

A Windows 7 system repair disc can be created using the Backup and Restore utility.

Which command is used to check and repair the hard drive?