Deck 5: Communication

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Question
The inability to communicate is considered a disease.
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Question
How we use the personal space around us is called kinesics.
Question
Which of the following is an example of paralanguage?

A) Arm crossing
B) Eye contact
C) Grunting sounds
D) Twitching
Question
The visually impaired have much more trouble with verbal communication than do the hearing impaired.
Question
The nurse is communicating with a patient by sending a message in a form that is understandable. Which of the following is an element of communication represented by the nurse?

A) Decoder
B) Enabler
C) Encoder
D) Messenger
Question
In order to validate the message sent to a client, the nurse should elicit feedback by doing which of the following?

A) Asking questions that can be answered by a simple "yes" or "no."
B) Repeating the message using visual aids for reinforcement.
C) Requesting the client to restate the message that was sent.
D) Encouraging the client to write down questions for clarification.
Question
A 40-year-old Asian woman lowers her eyes as the nurse is talking with her. The nurse realizes that this is a nonverbal component of communication that is termed:

A) active listening.
B) kinesics.
C) proxemics.
D) visual aphasia.
Question
When selecting one topic for exploration from among several possible topics presented by a client, the nurse is using which one of the following therapeutic communication techniques?

A) Clarifying
B) Focusing
C) Interpreting
D) Validating
Question
Which of the following is a possible result of faulty encoding?

A) The intended message is not received by the receiver.
B) The content of the message is incomplete.
C) The receiver of the message distorts the intent.
D) The sender of the message is unable to receive feedback.
Question
A 38-year-old client wants to know what he can do to reduce his risk of heart disease. In which one of the following is an andragogical assumption for learning represented?

A) Biological developmental influences on readiness to learn
B) Dependency on the teacher for learning
C) Immediate application time perspective
D) Subject-centered orientation to learning
Question
Which one of the following would be considered a contextual variable affecting communication?

A) Focusing on what is being said and listening to the entire message
B) Common language, vocabulary, or codes used to send a message
C) Conveyance of messages without the use of spoken or written words
D) Social, cultural, and ethnic expectations for individuals involved in communication
Question
Active listening involves which of the following nursing actions?

A) Alternating between verbal and nonverbal communication methods when giving feedback
B) Giving orders or advice to motivate the client's health actions toward goal achievement
C) Periodically interjecting affirmations such as "I see" or I understand" when appropriate as the client speaks
D) Reflecting the feelings, meanings, or intent of the client's words as the nurse perceives them
Question
A space of 12 feet or more allowing for formal communication between persons is termed:

A) intimate distance.
B) personal distance.
C) public distance.
D) social distance.
Question
A client who identifies as a member of the deaf community culture in the United States usually uses which one of the following for communication?

A) American Sign Language
B) Invented sign systems
C) Paralanguage
D) Proxemics
Question
The intended recipient of an original message is which one of the following elements of communications?

A) Decoder
B) Encoder
C) Sender
D) Sensory channeler
Question
It is usually sufficient to use only one channel of communication to communicate clearly.
Question
Verbal communication includes the use of written words.
Question
Nonverbal communication is what percent of all forms of communication?

A) 60%
B) 70%
C) 80%
D) 90%
Question
Which of the following actions would be important for the nurse to remember when communicating with a deaf person through the use of a sign language interpreter?

A) Avoid looking at the interpreter and focus eye contact on the deaf person.
B) Allow for intervals of rest when communicating for an extended length of time.
C) Speak very slowly and face the interpreter at all times.
D) Use more animation when speaking to relay emotion or emphasize points.
Question
Which of the following nursing theorists believed that conscious awareness of interactions was vital to therapeutic communication?

A) King
B) Orem
C) Peplau
D) Travelbee
Question
The quality of empathy, or empathetic understanding, means that the nurse maintains unconditional positive regard for the client.
Question
Match between columns
Inability to express or receive verbal messages in any form
Expressive aphasia
Inability to express or receive verbal messages in any form
Auditory aphasia
Inability to express or receive verbal messages in any form
Agraphia
Inability to express or receive verbal messages in any form
Visual aphasia
Inability to express or receive verbal messages in any form
Aphemesthesia
Inability to express or receive verbal messages in any form
Global aphasia
Question
In using active listening, nurses must be aware of verbal and nonverbal messages being conveyed by clients.
Question
Andragogy focuses on principles of adult education.
Question
Although there is great benefit in using technology to facilitate communication for clients and health-care providers, nurses need to be aware of associated legal issues.
Question
Match between columns
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Expressive aphasia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Auditory aphasia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Agraphia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Visual aphasia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Aphemesthesia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Global aphasia
Question
Match between columns
A visual receptive deficit in a literate person, the inability to decode the written word
Expressive aphasia
A visual receptive deficit in a literate person, the inability to decode the written word
Auditory aphasia
A visual receptive deficit in a literate person, the inability to decode the written word
Agraphia
A visual receptive deficit in a literate person, the inability to decode the written word
Visual aphasia
A visual receptive deficit in a literate person, the inability to decode the written word
Aphemesthesia
A visual receptive deficit in a literate person, the inability to decode the written word
Global aphasia
Question
Match between columns
Ability to think and hear without the ability to produce handwriting
Expressive aphasia
Ability to think and hear without the ability to produce handwriting
Auditory aphasia
Ability to think and hear without the ability to produce handwriting
Agraphia
Ability to think and hear without the ability to produce handwriting
Visual aphasia
Ability to think and hear without the ability to produce handwriting
Aphemesthesia
Ability to think and hear without the ability to produce handwriting
Global aphasia
Question
Giving orders or advice can be a verbal barrier imposed by the nurse.
Question
Match between columns
Ability to think and hear without the ability to understand the spoken word
Expressive aphasia
Ability to think and hear without the ability to understand the spoken word
Auditory aphasia
Ability to think and hear without the ability to understand the spoken word
Agraphia
Ability to think and hear without the ability to understand the spoken word
Visual aphasia
Ability to think and hear without the ability to understand the spoken word
Aphemesthesia
Ability to think and hear without the ability to understand the spoken word
Global aphasia
Question
Match between columns
Ability to think and hear without the ability to speak
Expressive aphasia
Ability to think and hear without the ability to speak
Auditory aphasia
Ability to think and hear without the ability to speak
Agraphia
Ability to think and hear without the ability to speak
Visual aphasia
Ability to think and hear without the ability to speak
Aphemesthesia
Ability to think and hear without the ability to speak
Global aphasia
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Deck 5: Communication
1
The inability to communicate is considered a disease.
True
2
How we use the personal space around us is called kinesics.
False
3
Which of the following is an example of paralanguage?

A) Arm crossing
B) Eye contact
C) Grunting sounds
D) Twitching
Grunting sounds
4
The visually impaired have much more trouble with verbal communication than do the hearing impaired.
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k this deck
5
The nurse is communicating with a patient by sending a message in a form that is understandable. Which of the following is an element of communication represented by the nurse?

A) Decoder
B) Enabler
C) Encoder
D) Messenger
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
6
In order to validate the message sent to a client, the nurse should elicit feedback by doing which of the following?

A) Asking questions that can be answered by a simple "yes" or "no."
B) Repeating the message using visual aids for reinforcement.
C) Requesting the client to restate the message that was sent.
D) Encouraging the client to write down questions for clarification.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
7
A 40-year-old Asian woman lowers her eyes as the nurse is talking with her. The nurse realizes that this is a nonverbal component of communication that is termed:

A) active listening.
B) kinesics.
C) proxemics.
D) visual aphasia.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
8
When selecting one topic for exploration from among several possible topics presented by a client, the nurse is using which one of the following therapeutic communication techniques?

A) Clarifying
B) Focusing
C) Interpreting
D) Validating
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Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
9
Which of the following is a possible result of faulty encoding?

A) The intended message is not received by the receiver.
B) The content of the message is incomplete.
C) The receiver of the message distorts the intent.
D) The sender of the message is unable to receive feedback.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
10
A 38-year-old client wants to know what he can do to reduce his risk of heart disease. In which one of the following is an andragogical assumption for learning represented?

A) Biological developmental influences on readiness to learn
B) Dependency on the teacher for learning
C) Immediate application time perspective
D) Subject-centered orientation to learning
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
11
Which one of the following would be considered a contextual variable affecting communication?

A) Focusing on what is being said and listening to the entire message
B) Common language, vocabulary, or codes used to send a message
C) Conveyance of messages without the use of spoken or written words
D) Social, cultural, and ethnic expectations for individuals involved in communication
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
12
Active listening involves which of the following nursing actions?

A) Alternating between verbal and nonverbal communication methods when giving feedback
B) Giving orders or advice to motivate the client's health actions toward goal achievement
C) Periodically interjecting affirmations such as "I see" or I understand" when appropriate as the client speaks
D) Reflecting the feelings, meanings, or intent of the client's words as the nurse perceives them
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
13
A space of 12 feet or more allowing for formal communication between persons is termed:

A) intimate distance.
B) personal distance.
C) public distance.
D) social distance.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
14
A client who identifies as a member of the deaf community culture in the United States usually uses which one of the following for communication?

A) American Sign Language
B) Invented sign systems
C) Paralanguage
D) Proxemics
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Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
15
The intended recipient of an original message is which one of the following elements of communications?

A) Decoder
B) Encoder
C) Sender
D) Sensory channeler
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Unlock Deck
k this deck
16
It is usually sufficient to use only one channel of communication to communicate clearly.
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k this deck
17
Verbal communication includes the use of written words.
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k this deck
18
Nonverbal communication is what percent of all forms of communication?

A) 60%
B) 70%
C) 80%
D) 90%
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Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
19
Which of the following actions would be important for the nurse to remember when communicating with a deaf person through the use of a sign language interpreter?

A) Avoid looking at the interpreter and focus eye contact on the deaf person.
B) Allow for intervals of rest when communicating for an extended length of time.
C) Speak very slowly and face the interpreter at all times.
D) Use more animation when speaking to relay emotion or emphasize points.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
20
Which of the following nursing theorists believed that conscious awareness of interactions was vital to therapeutic communication?

A) King
B) Orem
C) Peplau
D) Travelbee
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
21
The quality of empathy, or empathetic understanding, means that the nurse maintains unconditional positive regard for the client.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
22
Match between columns
Inability to express or receive verbal messages in any form
Expressive aphasia
Inability to express or receive verbal messages in any form
Auditory aphasia
Inability to express or receive verbal messages in any form
Agraphia
Inability to express or receive verbal messages in any form
Visual aphasia
Inability to express or receive verbal messages in any form
Aphemesthesia
Inability to express or receive verbal messages in any form
Global aphasia
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
23
In using active listening, nurses must be aware of verbal and nonverbal messages being conveyed by clients.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
24
Andragogy focuses on principles of adult education.
Unlock Deck
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Unlock Deck
k this deck
25
Although there is great benefit in using technology to facilitate communication for clients and health-care providers, nurses need to be aware of associated legal issues.
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
26
Match between columns
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Expressive aphasia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Auditory aphasia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Agraphia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Visual aphasia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Aphemesthesia
Mixed auditory and visual receptive deficit in a literate person resulting in an inability to understand the spoken or the written word
Global aphasia
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
27
Match between columns
A visual receptive deficit in a literate person, the inability to decode the written word
Expressive aphasia
A visual receptive deficit in a literate person, the inability to decode the written word
Auditory aphasia
A visual receptive deficit in a literate person, the inability to decode the written word
Agraphia
A visual receptive deficit in a literate person, the inability to decode the written word
Visual aphasia
A visual receptive deficit in a literate person, the inability to decode the written word
Aphemesthesia
A visual receptive deficit in a literate person, the inability to decode the written word
Global aphasia
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
28
Match between columns
Ability to think and hear without the ability to produce handwriting
Expressive aphasia
Ability to think and hear without the ability to produce handwriting
Auditory aphasia
Ability to think and hear without the ability to produce handwriting
Agraphia
Ability to think and hear without the ability to produce handwriting
Visual aphasia
Ability to think and hear without the ability to produce handwriting
Aphemesthesia
Ability to think and hear without the ability to produce handwriting
Global aphasia
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
29
Giving orders or advice can be a verbal barrier imposed by the nurse.
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Unlock Deck
k this deck
30
Match between columns
Ability to think and hear without the ability to understand the spoken word
Expressive aphasia
Ability to think and hear without the ability to understand the spoken word
Auditory aphasia
Ability to think and hear without the ability to understand the spoken word
Agraphia
Ability to think and hear without the ability to understand the spoken word
Visual aphasia
Ability to think and hear without the ability to understand the spoken word
Aphemesthesia
Ability to think and hear without the ability to understand the spoken word
Global aphasia
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
31
Match between columns
Ability to think and hear without the ability to speak
Expressive aphasia
Ability to think and hear without the ability to speak
Auditory aphasia
Ability to think and hear without the ability to speak
Agraphia
Ability to think and hear without the ability to speak
Visual aphasia
Ability to think and hear without the ability to speak
Aphemesthesia
Ability to think and hear without the ability to speak
Global aphasia
Unlock Deck
Unlock for access to all 31 flashcards in this deck.
Unlock Deck
k this deck
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