Deck 1: Certified Hotel Administrator

Question 1

A room that has a patio or a balcony overlooking a garden or water is termed as:

A) Suite
B) Deluxe room
C) Lanai
D) view room

Answer 1

B

Question 2

The number of rooms reserved for one group is called a:

A) hold
B) tie
C) group
D) block

Answer 2

B

Question 3

Aisle is the term for the space between sets of tables, chairs or booths in order to allow a passage. It is also known as:

A) gangplank
B) nali
C) gangway
D) gali

Answer 3

B

Question 4

A guest room that is guaranteed by a credit card or an advance payment if the arrival is later than 6:00 p.m. is called:

A) Certain Pay Mode
B) Late Arrival Assured
C) Guaranteed Late Arrival

Question 5

In the U.S. and Canada, the term "Black Tie" is used to indicate a tuxedo.

Question 6

A hotel employee who is responsible for supervising the work of staffs whose primary responsibility is to carry luggage, run errands, etc, is called:

A) Bell Caption
B) Major
C) Concierge
D) Recepionist

Question 7

The term "Bet and Breakfast" is used for the rate that includes breakfast in addition to room. It is the same as:

A) inclusive plan
B) stay plan
C) continental plan
D) morning plan

Question 8

A suite or room that is arranged for the convenience, comfort, and socialization of guests, which often provides drinks and snacks, is termed as:

A) VIP suite
B) Special suite
C) Hospitality suite/room
D) Honorary suite

Question 9

What is meant by the term "American Service"?

A) Food is pre-placed in the kitchen and served by an attendant
B) Complimentary items such as bathrobes, fruit baskets etc are provided
C) One hour of grace period is allowed to the guests after the check-out time

Question 10

The area that is specifically assigned by management to the exhibitor under a contractual agreement is called:

A) square
B) perimeter
C) booth
D) stall

Question 11

The payment that is guaranteed by a travel agency for any package reserved within cancellation period is called:

A) Book-on Payment
B) Advance booking
C) Payment-on-booking
D) Agency-booking

Question 12

-------------------service handles booking rooms for meetings using multiple hotel facilities.

A) Agency
B) Housing
C) Travel
D) Staying

Question 13

A sophisticated, and usually ceremonious meal for a large number of people, generally in honor of a particular person is called a banquet.

Question 14

A facility form providing details to staff concerning the manager's requirements for room set up, food and beverage, etc is known as:

A) report card
B) date\time report
C) record sheet
D) banquet event order

Question 15

The opportunity of the meeting manager to sample a menu in advance of the event is called:

A) Chefs test
B) Chefs table
C) Chefs option
D) Chefs choice

Question 16

A perimeter booth is also known as:

A) front-wall booth
B) back-wall booth
C) front-desk booth
D) square booth

Question 17

An ornamental branched holder for more than one candle is know as:

A) branched holder
B) candle stand
C) Arched candle stand
D) Candelabera

Question 18

which department in a hotel is responsible for taking care of routine physical management?

A) Cleaning.
B) Front Desk.
C) Housekeeping.
D) Hospitality.

Question 19

What is meant by the term "Move-in"?

A) Time during which the cleaning department is required to rearrange a room
B) Time during which the guests are expected to arrive
C) Time during which exhibitors may set up their booths

Question 20

An arrangement of tables set in rectangle or oval shape with chairs on both sides ends known as:

A) banquet arrangement
B) board of directors set-up
C) reception style

Question 21

A retractable bed that is built into the wall is called:

A) James bed
B) Johnson bed
C) Steven bed
D) Murphy Bed

Question 22

The term informal dress is the same as:

A) Your Option
B) Casuals Only
C) Business Attire
D) Black Tie Optional

Question 23

What is meant by the term "a la Carte"?

A) it is a menu that has price stated for each item offered, instead of a fixed price for an entire meal
B) it is the term used to refer to the fresh linen used in the rooms
C) it refers to the carts used for room service
D) it is the French term for the center pieces on the dinner tables

Question 24

A hotel plan that includes the costs of the room and all meals in the daily rate is called:

A) inclusive plan
B) full plan
C) grand plan
D) American plan

Question 25

When foods are prepared by the table side, and an assembled plate is served by the attendant it is called:

A) room service
B) cafeteria service
C) can service

Question 26

A hotel that is located in the downtown area of a large city and is usually close to shopping places and other points of interest is known as:

A) Metropolitan hotel
B) Cosmopolitan hotel
C) Urbane hotel

Question 27

A meeting of an organization with multi-national membership that is available to meet on more than one continent is called:

A) International/Intercontinental
B) International/ Continental
C) International/ Regional

Question 28

Luggage that is tagged for special handling is:

A) Marked VIP
B) VIP Tag
C) Tracked VIP
D) Hot Tag VIP

Question 29

Modified American Plan (MAP) is also known as:

A) half-board
B) inclusive plan
C) demi-pension
D) full-plan

Question 30

A public area in a hotel that serves as an entrance or waiting area is called a:

A) reception area
B) entrance hall
C) lobby
D) hall

Question 31

When rows of chairs or tables are arranged slanted in a V -shape facing the head table, stage or speaker, it is called a setup

A) Stage
B) Board of directors
C) Board meeting
D) Herringbone

Question 32

A banquet captain may also serve as maitre d' for small functions.

Question 33

A list of all guides provided by the meeting manager that contains details on room requirements, special guests, payment method, etc is called a list.

A) manager's
B) housing
C) report
D) overview

Question 34

Even though classifications may vary from country to country, some terms of classification are common. Which of the following terms are used for classifying a hotel?

A) deluxe or luxury
B) first class
C) economy or budget
D) superior
E) standard

Question 35

While a king size bed measures 76 in. x 80-in., a long king-size bed measure:

A) 70 in. x80 in.
B) 76- in. x84 in.
C) 80- in. x80 in.
D) 75- in. x75 in.